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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the website, reporting that it often disappeared or was taken down, and that it lacked basic features like purchase confirmation emails. Customers also encountered significant problems with payments, noting issues with the transaction process. Some people were dissatisfied with the delivery service, experiencing delays, lost items, and issues with tracking information. Reviewers also reported issues with their orders, including items not arriving and difficulties with communication after payment.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous. Many report issues with fake couriers and non-existent... See more

Website

Customers had negative experiences with the website. Many reviewers report that the website disappeared or... See more

Product

Users describe ambiguous interactions with product. While some customers praise the fantastic range of... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report that their orders were... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with payments going to... See more

Based on these reviews

Rated 1 out of 5 stars

Ordered and paid for a Xbox Series X. Was informed that the delivery was due and then later informed that it had been lost and that I would be refunded. After 5 working days I chased up the refund pa... See more

Rated 1 out of 5 stars

Scam. I had a feeling that something was off, but fell for it. Ordered and paid for an item. Received an email from a courier (Broughton Transport) stating a delivery date. This was followed by anothe... See more

Rated 1 out of 5 stars

Genuine scammers, ordered a ps5 last week. Got email this morning it’s out for delivery and coming today. Couple hours later all of sudden delayed 3 days later. The courier has the same phone number... See more

Rated 1 out of 5 stars

Come back to say I received an email from the customer service claiming that I will receive a full refund to klarna in 1-3days and all i can say is what bullshit have I just read as its been a whole... See more


Company details

  1. Home Goods Store

Written by the company

Make your home uniquely yours with Mix Living. Our collection of home essentials will help you create a space that’s comfortable, stylish, and functional.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM

SCAM

DON'T SEND ORDERS PHONE NUMBER IS NOT IN USE AND EMAILS DONT GET REPLIES OR EVEN GO THROUGH..

AVOID AT ALL COSTS

Don't deserve 1 star

22 October 2025
Unprompted review
Rated 1 out of 5 stars

They did fraud with me didn't receive…

They did fraud with me didn't receive parcel.it's been two months and still I didn't receive my parcel.I paid £528 by installment through klarna.Now requested for the refund by klarna and they are saying to contact with the mechant but they closed their email and website.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website. Ordered a Samsung phone through klarna as website mix living was apparently reputable. Same fake emails through fake couriers. Delays, no replies. Then the website disappeared. My order was cancelled. I can't contact anyone as no one to contact. Klarna want me to try and sort this out or I have to make 2 more payments for a phone I never received. Looks asif il be going to my bank. Avoid!!!!

29 October 2025
Unprompted review
Rated 1 out of 5 stars

posting my 2nd review/experience

Come back to say I received an email from the customer service claiming that I will receive a full refund to klarna in 1-3days and all i can say is what bullshit have I just read as its been a whole week. Klarna has put my payments on hold so if you bought through Klarna please do the same!

These idiots have closed down the fake website and emailing system and has basically done a runner with everyones money! So heartbroken for the reviewers who got gifts for their kids birthdays and themselves i am so sorry this has also been your experience I will do everything I can to help everyone who fell for this scam

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Fraudsters

Fraudsters

I saw this company through pricespy.co.uk. As I was looking for a gaming device for my birthday. I ordered one on the 27th Oct - got a debit with transaction details SOE IT LTD, which is a totally different company by the way to mix-living. Got a fake tracking delivery transport mail from broughtontransport.uk. Tried to reach the seller's contact number as not reachable. Called the original broughtontransport.com - They told me they only deliver pallets and not parcels; and that numerous people have called them for non-delivery of parcels. Reported this to my credit card company and Action Fraud. Discovered from my personal investigation that the company SOE IT LTD has a company number 16770132 with no named entity on UK gov website. Continued to do my investigation which led me to a name 'Cindy Soe', Burmese, born March 1983 and also linked to BP Brothers LTD as the Director.
Discovered today that both the mix-living website and broughton transport.uk have been taken down.
Awaiting my credit card dispute as no delivery and evidence of fraud is apparent.
If you used this website, please report to your bank and Action Fraud asap and do your investigations.
These people appear to be a somewhat large group. They also give themselves fake reviews on Trust Pilot. I've gone through the account with positive reviews and most of them review the same companies, including fake forex AND crypto companies. They will be caught and arrested soon enough. No fraud on this massive scale can be dismissed with its loose ends.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. I had a feeling that something was off, but fell for it. Ordered and paid for an item. Received an email from a courier (Broughton Transport) stating a delivery date. This was followed by another email stating the delivery was delayed. Then another stating that my item had been lost, and that a refund would be issued. Attempting to contact the seller with no response. The seller and courier websites have now gone. It’s heartbreaking, and has been a hard lesson learnt. I wish all involved the very worst that life brings.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY!!

EDIT 15/11: They have likely reopened their site as a new company cutecottageco.com judging by the look of it and the prices

Scam company

Same as the other reviews here ordered a product two weeks ago and shortly after it said it was delayed, up until Nov 1st when it was due delivery and then they cancelled the order. Come here to find everyone else having the same issue

No this is not a spam review

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam fraudsters

Ordered and paid for a Xbox Series X. Was informed that the delivery was due and then later informed that it had been lost and that I would be refunded. After 5 working days I chased up the refund payment but the email and web site were both down. Used this company via a link from a reputable website. Daylight robbery.
The contact address on the website was 2 Garden Crescent M35 0SX

3 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM SCAM

SCAM SCAM SCAM SCAM SCAM
This company does not exist, they take orders, notify delivery in progress, then delivery delayed.
They are fraudsters using details of Broughtons Transport for delivery the contact details on there delivery Web page is not Broughtons Transport,you then get an email advising delivery cancelled.
The address on website is a private dwelling. SCAM SCAM SCAM SCAM

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs, it’s a SCAM!! I am a single father who used what little I do have left £389 on buying my son a PS5 he has been after for so long to find out i have been scammed.

I ordered it on the 24th of October was told it was arriving on the 29th from a delivery company called “BroughtonTransport Ltd” I waited in all day to be emailed stating there was a problem with my package it was now being delivered on the 1st of November, I waited in all day for it to be cancelled again. I then looked a little deeper to find out that it was a scam and others had been a victim to this, the company and the delivery company have both got the same number that is not active.

I reported it to my bank and Klarna but have been told i probably won’t get my funds back, I will now have a very gutted ten years old on his birthday as I can’t afford another one. Please avoid at all costs I just don’t want anyone else to fall victim to this scam and feel how I feel.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this website at all costs 1…

Avoid this website at all costs 1 million percent a scam as I’ve been in touch with trading standards and they have indeed confirmed this is a scam company and they have been investigating them for quite some time and they are in the process of shutting them down asap

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid these weird scammers

Just echoing what others have wrote - website is very much a scam.

Found this website through Klarnas price comparison where this website was recommended as having the cheapest price online. I did check reviews before I ordered, however at the time it was all good reviews that were apparently verified. There was only 10 or so however I just thought maybe it is a new company.

So I ordered a PS5, and received an update from a courier I had never heard of. It also went straight in to my spam folder which was concerning. The delivery was updated on Wednesday as out for delivery. I contacted the courier company to ask for a rough time estimate. Then the delivery all of a sudden changed to Saturday.

I then decided to try and call mix-living. The number on the website does not exist, and it is the exact same number used on the courier site, lol.

I also noticed on the website for the courier, there is photos of 4 employees, all of which are just random people off the internet, one guy is called mark hustler and another John Doe lol, it is literally in plain sight they are hustling people.

I then received an email today saying it has been lost in transit. I received emails on Thursday saying this is not a scam but since I asked they’ll refund my money. Again, lol.

I have contacted Klarna to hopefully get my money back as thankfully I used a payment card.

Do not use this website.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Total scammers

Total scammers. Paid for a computer for my son's birthday. They delayed delivery then canceled it and now no one answers.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

These people are scammers

I’m a victim as well to this company. Saw their website through google search. These people are scammers. Ordered for a 1tb gaming device steam deck. They gave a fake delivery company. And no delivery. I’ve also reported the case to active fraud and informed my credit card company. Their website should be taken down. The only name I can trace is Tehseen Saeed a British person who seems to own a documented company named stay home and shop which was indicated on mixed living website. The individual’s documents are on UK government website as well as the type of business. SHe is indicated to be a woman on the document & also appears to have an eBay store. I have messaged her as well and she appears to be part of this scam group

26 October 2025
Unprompted review

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