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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the nicotine and vape kits, noting their effectiveness and excellent performance. Many consumers highlight the exceptional service, describing it as first-class and very helpful, especially when assisting with product setup or resolving issues. The delivery service is also frequently commended for its speed, with many orders arriving much quicker than expected, often within 24 to 48 hours, and being well-packaged. However, some people were dissatisfied with their orders, mentioning instances of missing items, incomplete deliveries, or significant delays, with some waiting over a month for their products. A few other people also felt that communication was lacking, reporting unresponsiveness to emails and difficulties in resolving order-related problems.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the fast and easy ordering process,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Service

Users describe positive interactions with service. Many customers praise the exceptional and outstanding... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased 500mg of 72mg nicotine - price was excellent approx third of what I been paying for 10ml shots of 18mg in past. Made first batch using 5ml per 100ml bottle to give approx 3mg strength (RY4... See more

Rated 5 out of 5 stars

First class service, ordered 2nd April delivered 3rd, purchased 72mg freebase (2nd 500ml bottle). Started vaping first batch and no different to more expensive nicotine I have purchased in the passe... See more

Rated 5 out of 5 stars

Fantastic from mister Cape and there team. My parcel went missing by royal mail and without hesitation they replaced it free of charge. Super happy with the outcome. The values are super good qualit... See more

Rated 5 out of 5 stars

Excellent support. Very high quality nicotine. I've ordered multiple times from here and never had an issue. They have recently changed delivery to evri and I've found my orders being delivered next... See more


Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Battery Wholesaler
  4. Tobacco Exporter
  5. Tobacco Shop
  6. Vaporizer Store

Written by the company

MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

968 reviews

5-star
4-star
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1-star

Replied to 27% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

First class service

First class service, ordered 2nd April delivered 3rd, purchased 72mg freebase (2nd 500ml bottle). Started vaping first batch and no different to more expensive nicotine I have purchased in the passed.
Using 5ml in 120ml bottle to give roughly 3ml nicotine, 30/70 with 8ml RY4 and 1ml cream.

2 April 2026
Rated 1 out of 5 stars

10 weeks of sheer frustration

Ordered an e-cig at £39.99 early January. A week later, nothing arrived. Jay (customer service) did his absolute best to defend his company and even the delivery company (Evri) and other than one gap of non-replying for a few days, he was always in touch with me. But yeah. It was rarely helpful and mainly excusing shocking customer service on the part of the company.

11 days after ordering I’m told the item has been found after a damaged label issue. Couple of days later I receive some coils worth £10. Not the £39.99 e-cig. The coils are addressed to someone else completely. I contact Jay and it’s agreed that I send those coils back to them and they’ll refund me for the e-cig that has mysteriously disappeared.

They got their coils back within 48 hours. On January 28th. Sadly, it has taken until TODAY (March 3rd) for me to receive my £39.99 refund. Over 30 days to wait for a refund. Never known anything like it.

Jay blamed Opayo/Sage. Nothing seems to be the fault of Mister Vape.

Again, regardless of the lack of help and clarity, I commend Jay for his communication and absolute loyalty to his company. You’d want him in the trenches. Sadly, I don’t think it’s the best way to treat customers. I am stunned they didn’t offer to send me another of the item I ordered. Not once was that an option. Perhaps they had no more in stock. Hey ho. You live and you learn.

I will never use Mister Vape again. Be very careful guys.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

This is not my first order with…

This is not my first order with mistsrvape. I've had really good service from mister vape for over a year now.

I don't usually leave any feedback, but on this occasion I thought I would do. Especially as they went out of there way to actually locate a specific vape glass I needed.

They contacted the manufacturer who was able to provide me the glass I needed for my old vape kit that I thought I would have to throw away.

The item was delivered very quickly, support was fantastic while sorting this out for me.

I can't say a bad word about mister vape.

Will always continue to buy from them.

12 February 2026
Rated 1 out of 5 stars

BAD SERVICE

I ordered 4 things on Christmas day, two items can one January 6 th and then one of January 7 th Jay tells me thats he would keep a eye out on my third parcel, messaged must be about ten time about the third parcel and getting no response, checked my bank statement had no refund. I find it very annoying in this day and age just a response tell you what going off

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery and well packaged

Quick delivery and well packaged. Super high quality product, very good service overall.

Arrived within 48 hours, much quicker then i had expected it to arrive.

Came in very discreet packaging, so happy with my order.

2 January 2026
Rated 5 out of 5 stars

Thank you for my order that was…

Thank you for my order that was delivered in very good time. I purchased some 100ml nicotine bottles arrived in good condition and packaged very well indeed.

Excellent from the beginning of the order until the endg of the order.

29 December 2025

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