Mistertango Reviews 205

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

My name is Emils Averks. I have received money to my business account opened in Mister Tango. I have received request from compliance team about documents for the payments and have sent them all the r... See more

Rated 5 out of 5 stars

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... See more

Company replied

Rated 5 out of 5 stars

Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the bes... See more

Rated 1 out of 5 stars

They worked pretty great until 2018 when they introduced the paid membership. After that it's been a constant downhill. And a few days ago they "suspended" all personal accounts and all attempts to c... See more

Company replied

Company details

  1. Payment Service

Written by the company

Established in 2014, Mistertango is the fintech company offering dedicated IBAN accounts to individuals and businesses. The current account, complete with IBAN number, ability to transfer money instantly via SEPA, allows individuals and businesses to simply, quickly and securely facilitate and fund online activities using fiat currency. Mistertango is electronic money institution supervised by Bank of Lithuania, activity licence No.11.


Contact info

3.1

Average

TrustScore 3 out of 5

205 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Thieves

Thieves. Stay away! I deposited funds as a USA citizen. I have subsequently been unable to log in. They say that they are unable to accept accounts from my country. That is OK, but they are not returning the funds I already deposited.

21 March 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Hello,

thank you for your feedback!

Please be informed that we have contacted you directly regarding this issue. If you have any further questions please always contact us at support@mistertango.com.

Best regards,
Mistertango support team

Rated 3 out of 5 stars

Problem with the 2FA authentication

Hi

I get a lot of problems for login, but the support is very good, thank you guys, but i don't know why they use the sms, there a lot of other options to login in, such as google authenticator

regards

17 March 2019
Unprompted review
Rated 2 out of 5 stars

Never but never works instantly the…

Never but never works instantly the sms code for the 2FA authentication.

15 March 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Hello,

thank you for your feedback!

Please contact us with an email that you have used for registration using support@mistertango.com after that we will be able to check your case and find a solution.

Kindly waiting for your letter!

Rated 5 out of 5 stars

Good Banking Service

Good Banking Service, the make your life better!

Although I had a problem 4 weeks ago because my money was blocked, but that was all right, you have to check payments on money laundering and terrorism funding, which is for your own protection. The service could be a bit faster otherwise I am very happy even without mastercard a good account, very fast transfers

24 February 2019
Unprompted review
Rated 5 out of 5 stars

Don't post negative review if you don't know the rules.

I already work with Mistertango from 2016 and all payments have been successfully confirmed or rejected in case that the AML policy has not been respecteed. I didn't lose money with this bank!

So, please don't belive in Negative Feedbacks from people who don't know the rules or AML policy.

5 stars!

22 February 2019
Unprompted review
Rated 1 out of 5 stars

Not very trustworthy "bank"

Not very trustworthy "bank", web interface needs constantly refreshed otherwise can not send transactions. Looks like some schoolboys have done it. Customer support responds in 1-2days..

21 February 2019
Unprompted review
Rated 1 out of 5 stars

These guys will literally steal your…

These guys will literally steal your money and keep it unless you can prove in ways unknown to man that the money was sent to your account.

Be Warned.

20 February 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Dirk,

Thank you for your feedback!

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

We ensure you that we do not keep the funds without the legal reason.

If your issue was not solved previously, please do not hesitate to contact us again and your case will be reviewed as soon as possible.

Best regards,
Mistertango support team

Rated 1 out of 5 stars

They write this site all days but they…

They write this site all days but they don't reply to ticket since 2 weeks. their purpose is to deceive more people. I'm writing about they youtube, websites, crypto forums... and the other social accounts...

14 February 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Berna,

Thank you for your feedback!

Please note that we are eager to cooperate with you and resolve this issue.

For this, we kindly ask you to contact us support@mistertango.com and provide us a detailed explanation of the issue. As we have mentioned before, we really appreciate your cooperation and really want to resolve this issue as soon as possible.

Best regards,
Mistertango support team

Rated 3 out of 5 stars

rating

It takes a very long time for an account to be approved. Very many Documents be asked, which also costs a lot of money. For a long time you have to wait for an answer.

Which is very good: very good identification, fast and professional. Modern web page.

10 February 2019
Unprompted review
Rated 1 out of 5 stars

Problems incoming payment

Update: 05/02/2019
After stalking all possible people from the support, it, aml trough linkedin

I got my money this morning on my account

-----

I as a client of mistertango i had never problems till a few days ago.

I use the account to receive my salary and to do my outgoing payments like rent, telephone, etc...

I never used it for btc or exchange things!

As a client i respech the right of the bankinstitution to ask supplementary questions and/or documents regarding an income payment this for The KYC / AML procedure.

I was fully cooperative and provided all the documentation requested for my incoming payment that I received form my healthinsurance as salary After I showed them I have nothing to hide they started to ask questions about my outgoing transactions that are older than this incoming payment and this has nothing to do with it, they ask me to provide all documents and purposes of the outgoing transactions that i made to different accounts, what is normal when someone uses the account to pay rent, invoices fir electricity, water, etc it goes to different outgoing accounts. I find this totally abusive and a flagrant invading of my privacy. I do not see the relevance of the outgoing payments and the fact that a legally registered company payed me
. This behavior of asking things with no connection with the problem itself makes me think they are in trouble with liquidity and look for any little thing they might find NOT TO release your money.

Hope the release my incoming payment within short time! So i can pay my bills !!

And also they give you 24hrs to reply but they take longer to get back after sending the requested

1 February 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Hello Dear David,

thank you for your feedback!

We are truly sorry to hear about your experience! If you haven't received a response from us, please contact us again using an email that you have used for registration here: https://support.mistertango.com/support/ask-for-help . We always try to respond to all the clients as soon as possible. However, your email may have lost, for this reason, we kindly ask you to submit a new ticket regarding this issue.


Best regards,
Mistertango support team

Rated 1 out of 5 stars

Unauthorised "Upgrade" to paid plan

I have opened a free account without fees. After some months MisterTango has made "Upgrade" to paid plan (4,99 euro per month) without my authorization.

The company is not allowed to change plan without explicit and preliminary authorization of the customer.

31 January 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Hello, Dear Vitali,

thank you for your feedback!

We have sent information to all the clients regarding plan changes and new price list. Please contact us support@mistertango.com with an email that you have used for registration and we will provide you with more information. We will check your status and then we will be able to inform you about the possibilities of the downgrade.

Best regards,
Mistertango support team

Rated 2 out of 5 stars

Who writes 5-star reviews?

Please notice that 5-star reviews come from people with only 1 review, so I would not believe them. Those reviews do not look real.

We integrated with Mistertango API. This API does not handle error events (or it is not documented), and to change the payment method user needs to reload the page. This API is not secure - the user can replace destination of payment and pay from your page to another recipient.

Just as if it was not enough, the documentation lacks half of possible events and variables, so you have to read the source code.

So, after 3 weeks of research we integrated with Mistertango API, tested credit card payments in test mode... Then we paid for a Business+ account... And then we learn that Mistertango does not accept credit card payments! So we just gave Mistertango about $300 as a present.

Mistertango landing page says "Start accepting payments on your eshop. Accept credit and debit cards for up to 2 times smaller prices, starting with 1.5% fee per transaction. No hidden fees."
It is false information directly on the main webpage. That's the bank we deal with.

Not a 1-star review because they did not block our funds yet :) But this might change, judging by other reviews.

25 January 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Hello Dear Dmitriy,

Thank you for your feedback!

We do apologize for the misleading information in the social media. We regret to inform you that temporarily we do not have a possibility to provide the cards as a service. That means the payment collections service is available only by bank transfers at the moment. However, you can use Mistertango account for SEPA/SWIFT payments and also use payments collection service by Bank transfers. Finally, we really appreciate any feedback from our clients because it helps us to improve our services.

Best regards,
Mistertango support team

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