I ordered two pairs of sunglasses from the same brand, Silhouette. One came with original Silhouette case, the other one - with Misterspex branded case. I contacted Customer Service and requested to... See more
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Customer service was really nice, worked fast, whole process took like 5 mins. My glasses got dispatched within 2 days, so super quick. There was a delivery delay , but that wasn't their fault, the P... See more
Excellent store customer service, great prices and best selection out there. But glasses took a bit longer than expected. That said, better than others for above reasons.
I broke my glasses and needed a temporary provision until I can go to the Augenarzt. As it was a relatively old prescription I did not want to spend a large sum but I did want progressives. In fact I... See more
Company details
Written by the company
Brillen, Sonnenbrillen und Kontaktlinsen online bestellen ✓ Kostenlos zu Hause anprobieren ✓ Einfach 50% sparen ✓ Ausgezeichneter Service und Partneroptiker in Österreich ✓ Jetzt Brillen günstig bestellen.
Contact info
Hermann-Blankenstein-Str. 24, 10249, Berlin, Germany
- +43 1 9280711
- misterspex.at
4.4
Excellent
4K reviews
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Super super cool !
24 August 2023
Es war alles in Ordnung
30 July 2023
Hat alles super funktioniert!
26 July 2023
Customer service was really nice
Customer service was really nice, worked fast, whole process took like 5 mins. My glasses got dispatched within 2 days, so super quick. There was a delivery delay , but that wasn't their fault, the Post lost it somewhere. But I did get it within a week, so no big deal.
Glasses are great, no complaints there either.
27 July 2023
Supper danke
18 July 2023
Positive experience
Items were reasonably priced, arrived in mint condition and on time!
Overall - quite positive experience.
26 June 2023
Very pleasant way of shopping.
26 June 2023
Best out there, except for longer than expected wait
Excellent store customer service, great prices and best selection out there.
But glasses took a bit longer than expected. That said, better than others for above reasons.
26 June 2023
Simplicity, Professionalism
I would especially like to praise the employee Zuco. Simplicity, expertise are the right words
25 June 2023
All was perfect
I got the package in 3 working days. The sunglasses were well equipped with all the original cases and wipes (unlike what I bought from other websites). All was super!
26 June 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Mister Spex
Dear Ana Maria,
Thank you for your feedback.
We are sorry there are issues whilst sending your parcel. We apologize for the inconvenience.
Our customer services checked your order, they created a replacement order for you. This will be shipped imediately.
You will get further information via e-mail.
Regards from Berlin, your Mister Spex Team
Professional
Professional optometrist, great service and even style advice given by Magomed in Linz.
12 March 2023
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