-MH- 

Reply from -MH-

Mar 26, 2026

Hi, thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you are happy with your purchase, and it truly means a lot to us.

We are delighted to know that our dress exceeded your expectations. Your satisfaction is our top priority, and we are always looking for ways to improve and exceed our customers' needs.

On a special note, we hope you have an absolutely amazing birthday! May this special day be filled with joy, love, and all the wonderful things you deserve. Wishing you a day as bright and beautiful as you are!

Reply from -MH-

Updated Mar 26, 2026

Thank you for taking the time to share your feedback. We genuinely appreciate hearing about your experience, even if it falls short of your expectations, as it helps us understand areas where we can improve.

Regarding your refunds, our system confirms that both items have been fully resolved. The yellow dress was cancelled before any payment was captured, so no funds were taken. For the red dress, a full refund for the item price has been processed on our end. We recommend contacting Klarna directly to verify this, as they manage the final processing of funds to your account. Also, we believe there may be a misunderstanding regarding the €40. This amount corresponds to the return shipping costs incurred for the return, rather than a late fee. We have explained this via our multiple email correspondences to ensure transparency regarding our return policy.

As for the length of the dress, the red dress is intentionally designed with a signature mini-length silhouette, which is a central element of its modern aesthetic. While we understand this style may not suit everyone’s personal preference, the shorter cut is a deliberate design choice appreciated by many. During our previous emails, we proactively offered solutions such as pairing the piece with shorts to achieve your desired coverage.

Leaving a negative review is certainly your right, but we want to emphasize that we are here to help and are committed to finding a fair outcome. Please don’t hesitate to contact us directly so we can better understand your perspective and address any outstanding concerns.

Warm regards

Reply from -MH-

Updated Mar 26, 2026

Thank you for taking the time to share your feedback. We genuinely appreciate hearing about your experience, even if it falls short of your expectations, as it helps us understand areas where we can improve.

Regarding your refunds, our system confirms that both items have been fully resolved. The yellow dress was cancelled before any payment was captured, so no funds were taken. For the red dress, a full refund for the item price has been processed on our end. We recommend contacting Klarna directly to verify this, as they manage the final processing of funds to your account. Also, we believe there may be a misunderstanding regarding the €40. This amount corresponds to the return shipping costs incurred for the return, rather than a late fee. We have explained this via our multiple email correspondences to ensure transparency regarding our return policy.

As for the length of the dress, the red dress is intentionally designed with a signature mini-length silhouette, which is a central element of its modern aesthetic. While we understand this style may not suit everyone’s personal preference, the shorter cut is a deliberate design choice appreciated by many. During our previous emails, we proactively offered solutions such as pairing the piece with shorts to achieve your desired coverage.

Leaving a negative review is certainly your right, but we want to emphasize that we are here to help and are committed to finding a fair outcome. Please don’t hesitate to contact us directly so we can better understand your perspective and address any outstanding concerns.

Warm regards

Reply from -MH-

Mar 25, 2026

We are so happy to hear that you enjoyed your experience with us! Your positive review means a lot to us, and we're glad to know that you're satisfied with our dress. We hope you'll continue to choose us for your future needs, and we'll do our best to keep exceeding your expectations. Thank you once again for your kind words and support.

Reply from -MH-

Mar 24, 2026

Thank you so much for your positive feedback. We're glad to hear that you're happy with your purchase. Your satisfaction is our top priority. We are committed to continuously improving the quality of our own products and services. If you have any more questions or need assistance in the future, please feel free to contact us. Looking forward to serving you again!

Reply from -MH-

Mar 24, 2026

Hi Melo, we’re truly sorry to hear that your experience with us didn’t live up to your expectations. At Miss Rosier, we genuinely value every piece of feedback, as it helps us see where we can do better.

Please accept our sincerest apologies for the frustration you’ve experienced. We understand that dealing with product issues and return hurdles can be incredibly disappointing, and we’re sorry for the stress this has caused you. We never want our customers to feel unheard or unsupported.

We also understand your frustration with the returns process. Our return policy is designed to be fair and as straightforward as possible for both sides — but we realize that international returns can involve additional steps and costs, which may have caused you inconvenience. In your case, we have already doned our best to afford part of the extral fees and give you a gift card. We are currently reflecting on how we can better support our international community to ensure a smoother, more worry-free experience in the future.

Please rest assured that at Miss Rosier, customer satisfaction is always at the heart of what we do. Any refund or after-sales request is handled fairly and in line with the terms clearly outlined at the time of purchase. Regarding the requests for photos and tags, please know these were intended as standard procedures to help us resolve things for you as quickly as possible. We’re so sorry if these steps felt like an added burden—that was never our intention.

Thank you again for being open and honest with us. Your feedback is a gift that helps us grow, and we’re committed to making things right.

Warm regards

Reply from -MH-

Mar 24, 2026

Thank you for your positive feedback! We truly value this opportunity to serve you. Your support and trust mean a lot to us. Your satisfaction is our driving force, and we will continue to strive to provide you with high-quality products and services！

Reply from -MH-

Mar 23, 2026

Hi Mariam, thank you for sharing your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations.

At Miss Rosier, we take great pride in the craftsmanship and quality of our products. Each piece is thoughtfully designed using premium materials, with meticulous attention to detail. Regarding the color difference, we are committed to presenting each garment on our website as accurately as possible. That said, colors may sometimes appear slightly different due to factors such as lighting conditions, screen calibration, and surrounding environments. We recommend viewing the garment in natural light, as many of our customers find that this setting best captures the true beauty and rich texture of the fabric.

Regarding the refund, we completely understand your concerns. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. In your specific case, our customer service team has already worked diligently to offer you several tailored solutions. We always aim to collaborate with our customers to find a fair and satisfactory resolution.

Regarding the EU policies you mentioned, we want to reassure you that upholding legal standards is a top priority for us. We are fully committed to meeting all regulatory requirements and regularly audit our processes to stay aligned with local laws.

We truly value you as a customer, and our team is always here to listen and provide support. While we welcome all forms of feedback, we believe that direct communication with our customer service team is the most effective way to reach a timely and fair resolution. We would be more than happy to continue the conversation and explore further options with you.

Thank you for your patience and understanding.

Reply from -MH-

Mar 23, 2026

Hi Vincent, thank you for taking the time to share your feedback with us. We are always committed to providing high-quality products and thoughtful customer service, and we sincerely apologize that your experience did not meet expectations.

At Miss Rosier, we always strive to handle every request with fairness and care, following our policies as closely as possible. While our standard return process is designed to ensure consistency for all customers, we also recognize that every situation is unique. In cases where a request falls outside of our policy terms, we do our best to explore reasonable solutions that continue to provide value and demonstrate our commitment to customer satisfaction.

That said, we completely understand that our policies may not always align with every customer’s expectations, and we genuinely hear your concerns. Please know that we are always open to discussing individual situations, and we encourage you to reach out to our customer service team directly. We truly believe that most concerns can be resolved through communication, and we are here to listen and help where we can.

Regarding the sizing concern, we would like to clarify that each style is designed with its own unique fit and proportions, which can vary from one design to another. This is a normal part of the design process and ensures that each piece achieves its intended silhouette and aesthetic. At the same time, we’re actively reviewing and improving our size guide to better reflect the actual fit of our products. Your feedback is extremely valuable to us and helps us continue to improve.

If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer service team again. They’ll be more than happy to help and provide any clarification you may need.

Reply from -MH-

Mar 23, 2026

Hi, Tiara. Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and disappointment you’ve experienced.

Regarding your order, the product you selected became extremely popular in a very short time, far exceeding our initial expectations. Also, this dress is made of exclusive fabric with a complex production process which takes time. Our team has been working around the clock to process and dispatch orders as quickly as possible, while maintaining the quality and care that Miss Rosier stands for.

Regarding the return policy, we completely understand your concerns. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. In your specific case, our customer service team has already worked diligently to offer you several tailored solutions. We always aim to collaborate with our customers to find a fair and satisfactory resolution.

That said, we fully understand that our policies may not always align with every customer’s expectations, and we genuinely hear your concerns. Please know that we are always open to discussing individual situations, and we encourage you to reach out to our customer service team directly. We truly believe that most concerns can be resolved through communication, and we are here to listen and help where we can.

We value your honesty, and it is important to us that all reviews reflect actual experiences. Should you have any further questions, please don't hesitate to reach out.

Thank you for your patience and understanding.

Reply from -MH-

Mar 23, 2026

Hi Fiia, we’re sorry to hear that your experience with us didn’t meet your expectations. We truly value every piece of feedback we receive and are committed to maintaining transparency and providing high-quality service to all our customers.

We understand your frustration regarding our return policy. This policy has been carefully developed based on our current operational realities and is intended to balance our business needs with the interests of the majority of our customers.

According to our records, our customer service team has already offered partial refunds and other related solutions based on your situation, which you have accepted. If you have any additional questions or require further assistance, please feel free to contact our customer service team again. They will be happy to assist you and provide any clarification you may need.

We truly value you as a customer, and our team is always here to listen and provide support. While we welcome all forms of feedback, we believe that direct communication with our customer service team is the most effective way to reach a timely and fair resolution. We would be more than happy to continue the conversation and explore further options with you.

Thanks again for your patience and understanding — it really means a lot.

Reply from -MH-

Mar 20, 2026

Thank you for taking the time to share your feedback. We genuinely appreciate hearing about your experience, even if it falls short of your expectations, as it helps us understand areas where we can improve.

First and foremost, we want to express how sorry we are to hear about your disappointment. We completely understand how frustrating it must be to wait for an item you were hoping to wear for your rehearsal dinner, only to find that it has not yet arrived. Please know that we truly hear your concerns and empathize with your situation.

Regarding the dress you mentioned that hasn't shipped, we completely understand your anxiety. Our website states that this dress is made of intricate craftsmanship with a complex production process which takes time. And our shipping and logistics partners experience high volumes recently, which can occasionally lead to delays beyond our immediate control. Please be assured that our team has made every effort to process and dispatch your order as quickly as possible(which is already done), and we actively followed up with the carrier to expedite its journey. Please rest assured that we will do our best to handle this matter properly and give you a satisfactory answer.

We also understand your frustration with the exchange process. Our exchange policy is designed to be fair and as straightforward as possible for both sides — but we realize that international exchanges can involve additional steps and costs, which may have caused your inconvenience.

We sincerely hope to have the opportunity to rebuild your confidence in Miss Rosier. Your feedback is crucial for us to improve our products, and we thank you for your patience and understanding.

Reply from -MH-

Mar 20, 2026

Hi Valeriya. Thank you for sharing your feedback — we’re sorry to hear that your experience with us didn’t meet your expectations. We truly value every piece of feedback we receive and are committed to maintaining transparency and providing high-quality service to all our customers.

At Miss Rosier, quality is at the heart of everything we do. We put a lot of care into designing each piece, using beautiful materials and making sure every little detail is just right. We also make sure our website gives you a real feel for the products — with plenty of high-res photos from every angle, so you can really see the texture, the fit, and all the special design touches before you decide.

Regarding the return policy, we completely understand your concerns. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. In your specific case, our customer service team has already worked diligently to offer you several tailored solutions. We always aim to collaborate with our customers to find a fair and satisfactory resolution.

We value your honesty, and it is important to us that all reviews reflect actual experiences. Should you have any further questions, please don't hesitate to reach out.

Thank you for your patience and understanding.

Reply from -MH-

Mar 20, 2026

Hi, Eleni. Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and disappointment you’ve experienced. We’re truly sorry to hear that your order has felt overlooked — that was never our intention, and we want you to know that we hear you.

As a small business, we take every customer inquiry seriously, and we personally read each message we receive. Around the time of your order, we experienced an unexpected surge in demand, which led to a high volume of inquiries and orders. Due to this, our response times have been longer than usual, and we deeply regret the delay in getting back to you. Please be assured that your message was never ignored — we’ve simply been working through inquiries in the order they were received, and yours was always on our list.

Regarding your order, the product you selected became extremely popular in a very short time, far exceeding our initial expectations. Also, this dress is made of exclusive fabric with a complex production process which takes time. Our team has been working around the clock to process and dispatch orders as quickly as possible, while maintaining the quality and care that Miss Rosier stands for.

We have already received your email, and our team has responded via email with further details. Please kindly check your inbox. We want to assure you that we are doing everything we can to make things right — not just with your order, but with every customer who has placed their trust in us.

We understand that trust takes time to rebuild, and we truly appreciate your patience as we continue to grow and improve. Please don’t hesitate to reply to our email if you have further concerns — we are here and listening.

Reply from -MH-

Mar 19, 2026

Hi, thank you so much for your kind words and for choosing our dress! We are thrilled to hear that you loved it. Your bridal shower and wedding day were very special, and we were honored that our dress was a part of them. If you have any more questions or need assistance in the future, please feel free to contact us. Looking forward to serving you again!

Reply from -MH-

Mar 19, 2026

Thank you for taking the time to share your feedback. We genuinely appreciate hearing about your experience, even if it falls short of your expectations, as it helps us understand areas where we can improve.

As a small business, we take every customer inquiry seriously, and we personally read each message we receive. Around the time of your order, we experienced an unexpected surge in demand, which led to a high volume of inquiries and orders. Due to this, our response times have been longer than usual, and we deeply regret the delay in getting back to you. Please be assured that your message was never ignored — we’ve simply been working through inquiries in the order they were received, and yours was always on our list.

Regarding the shipping timeline, we would like to clarify that your order from early March was shipped on March 13th, which is well within our standard processing timeframe. However, we also understand that delays can occur during transit. While we strive to ensure a smooth shipping experience, we unfortunately cannot directly control the speed of delivery once the package is in the hands of the carrier. Please rest assured that there were no irregularities in the tracking information, and the package has been progressing as expected given the circumstances.

We sincerely apologize again for this unpleasant experience and thank you for letting us know. We will definitely follow up to the end and hope to help you solve the problem as soon as possible. We also look forward to the opportunity to regain your trust.

Reply from -MH-

Mar 18, 2026

Hi Anda, we’re sorry to hear that your experience with us didn’t meet your expectations. We truly value every piece of feedback we receive and are committed to maintaining transparency and providing high-quality service to all our customers.

At Miss Rosier, we take real pride in the quality and care behind every piece we create. Each design is thoughtfully made using quality materials, with close attention to detail. Our website also offers plenty of high-res images from different angles, so customers can really see the texture, fit, and unique details before ordering. That said, we completely understand that how something comes across in person can sometimes feel different — and we respect your honest perspective.

We completely understand your concerns. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. In your specific case, our customer service team has already worked diligently to offer you several tailored solutions. We always aim to collaborate with our customers to find a fair and satisfactory resolution.

Regarding your comment about the law in UK, we want to assure you that we take all legal obligations seriously when selling to customers in UK and elsewhere. We are committed to complying with applicable regulations and continuously review our practices to ensure alignment with local requirements. If you have specific concerns about your case, we welcome the opportunity to discuss them further and work toward a mutually agreeable solution.

We truly value you as a customer, and our team is always here to listen and provide support. While we welcome all forms of feedback, we believe that direct communication with our customer service team is the most effective way to reach a timely and fair resolution. We would be more than happy to continue the conversation and explore further options with you.

Thanks again for your patience and understanding — it really means a lot.

Reply from -MH-

Mar 18, 2026

Thank you for taking the time to share your feedback. We truly appreciate hearing about your experience and sincerely regret that it did not meet your expectations. Please allow us to address the concerns you’ve raised.

At Miss Rosier, we always strive to handle every request with fairness and care, following our policies as closely as possible. Our policies are designed to ensure consistency for all customers, but we also recognize that every situation is unique. In cases where a request falls outside of our policy terms, we do our best to explore reasonable solutions that continue to provide value and demonstrate our commitment to customer satisfaction.

We completely understand that our policies may not always align with every customer’s expectations, and we genuinely hear your concerns. If you feel that the resolution provided was not fully satisfactory, we encourage you to reach out to our customer service team directly. We truly believe that most concerns can be resolved through open communication, and we are here to listen and explore further possibilities to address your situation.

Leaving a negative review is certainly your right, but we want to emphasize that we are here to help and are committed to finding a fair outcome. Please don’t hesitate to contact us directly so we can better understand your perspective and address any outstanding concerns.

Thank you again for your honesty and your patience, and for giving us the opportunity to understand your perspective. We sincerely hope to have the chance to serve you better in the future.

Reply from -MH-

Mar 17, 2026

Thank you so much for your positive feedback. We're glad to hear that you're happy with your purchase. Your satisfaction is our top priority. We are committed to continuously improving the quality of our own products and services. If you have any more questions or need assistance in the future, please feel free to contact us. Looking forward to serving you again!

Reply from -MH-

Mar 17, 2026

Thank you so much for taking the time to leave such a thoughtful review! It's clear that you've had a great experience with our us, and we're so glad to hear that. We always strive to provide an exceptional experience for our customers, and it's wonderful to know that we've succeeded in your case. If you have any more feedback or ideas for us, we'd love to hear them. Thank you again for your support, and we hope to see you again soon.