MIRTA Reviews 3,821

It’s a scam business now. I purchased couple bags before they changed to “wholesale”. Ordered and paid for 5 bags Sept 30,2024. As of today April 18, 2025, not a reply or update to my numerous emails and online messages. DONOT place any orders. I wished I went straight to the vendor instead of through them.

Paid for 2 bags 3.8.24. They were on sale, so no mention about not being crafted yet or any other reason for delay. Recieved 1. No answers on repeated requests about the second. Have been a very satisfied customer of Mirta as it used to be but now after almost two months after sending the payment - nothing!

I noticed there are not any recent review on Mirta nor their subsidiary company Fasionfans. I have been buying both from Mirta (before it changed its system) then later from Fashionfans. It was a great experience before and that was why I became a repeat customer. Their prices are reasonable and quality always was always up to the standard.

HOWEVER, I placed my order in March 2024 for 2 bags and only 1 arrived. I chased many times both Mirta and Fashionfans but no replies at all.

When I started to think that they are out of business, but yet I still received promotional emails from them even today. They keep on changing their discount codes for 20% off.

Are they becoming a scam now?

I hope not as I still would love to have the bag that I ordered in March... It would be a miracle if it does arrive!

We were happy about the first orders. The articles had good quality. But from this year, 2023, it has become difficult to work with the platform.

1. Cancelled order: one order towards a brand that we ordered once one year ago was canceled without any reason

2. Damaged article: one of the bags that we received had rust on the golden buckle, which can be seen by bare eyes. After we reached out to customer service with the photos, they told us the brand agreed with the return of the bag and would send us a new one. However, after the brand received the bag, customer service told us that "they can't see any substantial damage as the hardware is covered in gold with an artisanal technique"...Small defects can be accepted since they are handmade products but "handmade" is not a shield for all the quality problems

3. Higher minimums: the minimums of every brand were not too high, which was an advantage so as a retailer we could order what we needed. But the minimum of certain brands is too high now

4. After a while, some brands just disappear. Thus, it's difficult to establish a long-term collaboration with the brands

I waited 3 months for my order to arrive. During this time I have sent out a couple messages to follow up on my order and have only received one response saying I will be notified when my order is ready and that Mirta will inspect the bag before shipping my order out. I have not heard back on any update since then even until the day I received my order.

After I received my bags, one of them - a bag made by Fontanelli, has a very obvious defect where the buckle is off-centered making the bag hard to close and the bag looked poorly made. I reached out to Mirta immediately with pictures and requested for an exchange. After several emails and two weeks later, I was told that the bag is not a flaw but actually a peculiar sign of handmade and that it shows its authenticity and uniqueness.

I am totally not satisfied with this response and the bag I received. I requested for an exchange again and was told their exchange service is not available at the moment without any further clarification. I followed up again and later was told they no longer provide exchange service. Since I am not able to get an exchange, I asked for a return and refund. And of course, Mirta turned down my return request claiming it has passed the returning timeframe.

Do not order from Mirta as they have poor customer service and they take no responsibility on the products they sell. They do not value customer satisfaction and make up excuses for their faulty products. Finally, Mirta is not responsive with emails nor chat and blame the customer for missing the returning timeline with their delay in response.

VERY VERY BAD PURCHASE EXPERIENCE WITH MIRTA!!!!! DONT BUY X 100 TIMES
The bag I have received have a lot of defects:
(1) hairline scratches on the gold hardware
(2) bag strap crease
(3) stains on the leather
(4) nail scratches on the leather
The reason given by MIRTA for these bad conditions of bag due to it being handmade is totally unacceptable!!!! DONT BUY FROM MIRTA!!! DONT WASTE YOUR MONEY!!! No even to grant a one star!

What a great company. It's service was impeccable and efficient. It was very responsive to my queries. I love my new handbags!

A pleasant shopping experience. Staff are attentive and respond promptly with enquiries.

I ordered two scarves and they made with silk. They looked so elegant with good quality and pattern looking. I really love it. I definitely will order again if I find the other pattern I like it

My experience with Mirta has been very good. The communication is fast. The products have the best quality. I am very happy withy my purchase.

Martina was an amazing for keeping me updated on when I can expect the products, the crafting starter and when it shipped! Thank you so much!

I ordered the following products as a Christmas gift and cannot be happier on what I received!

FULVIA LIGHT BURGUNDY × 1
Made by Ettore Cavazz
SEMPLICE HAVANA × 1
Made by The Dust Company

I love Mirta bags and my latest is no exception.
It is absolutely the most adorable little bag I have ever seen.
I want it in several colors.

Incredibly beautiful leather bag. The leather feels so luxurious and fine craftsmanship

I have great experience with Mirta. From placing my order to changing my delivery address in between and then getting the delivery was so smooth. Martina was a great help and support during the journey.

Every Step of my order was clearly communicated via email. The company was even faster with the production und the sending Time of my bag was really fast. The final product is perfect and i am really happy with my bag!

I loved my experience with mirta i ordered it was shipped out quickly, and delivered quickly i love that.

Excellent communication, excellent fast shipment. Product good.

Always love the care and attention to fine details that Mirta provides thru all their artisans! Always enjoyed everything I have ordered over the years - also for lovely gift givings. And...they are unique which makes it extra special for sure:-))

The bag is beautiful and the experience purchasing from Mirta was excellent. I was informed throughout the process of the status of my bag and once the bag was made the shipping was amazingly quick. I'm really impressed by the quality and the service of Mirta.

The quality of the bag is exceptional. The delivery took a while, but understandable since it’s handmade