Purchased an item on August 26th, took ages to arrive. When finally arrived it was not the right size so sent back for refund which I had to pay for! Communication from customer services is very p... See more
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Purchase on Sept. 25 and pants never arrive. Wrote bunch of emails to fix the problem of either a refund or the pants and ignore every time. It seem as customer service does not exist.Disappointed co... See more
Ordered a pair of cargos more than a month ago. They never arrived. I wrote a couple of emails hoping I would get a response from the company but nothing. They responded to my first email saying they... See more
Horrible service. Ordered a birthday present on Nov 1. Paid for global delivery, got the "your order has been processed" and the DHL tracking number. Over a month later the order had not actually s... See more
Only 1 star because you can’t do zero
Only 1 star because you can’t do zero! Scam company. My son ordered 2 pairs of Cargos which eventually arrived after 2 months from China. I asked after 4 weeks to cancel the order then for a return and refund but constantly ignored. The company has changed names numerous times. Please don’t waste your money, there are so many other online stores to buy from.
10 June 2023
Unprompted review
This is a scam company
This is a scam company, do not order from them. I was persuaded by my son to order two pairs of Cargo trousers that were on a 50% off sale. After two months the items failed to arrive, a tracking number provided eventually showed they had been 'lost in transit'. The items are shipped from China, and not from the UK.
Contacted the seller via website - no response received.
The company goes by multiple names, invoice order was to a company called Lanarto LTD, the confirmation email has a link to another website, currently called ArabiaScents. This website has changed names and products at least once since I ordered the trousers.
Have since discovered the trousers can be brought from Amazon at half the price, but have terrible reviews for the quality of them.
Suggest avoiding this company at all costs.
30 July 2023
Unprompted review
Scam
Scam. My son ordered trousers, once your money is gone, your money is gone.
11 July 2023
Unprompted review
You will never see your money again or the item you pay for
Do you not use this company? I am doing the review on behalf of my son that purchased a pair of trousers as his Christmas present online back on the 28th of December 2022. We are still waiting for the trousers to arrive and all of his £145 Christmas money has gone. This company is a disgrace. They have now switched the phone line off so you cannot contact them. We have now contacted trading standards as this is criminal how a company can take someone’s money and not deliver the product
28 December 2022
Unprompted review
DO NOT USE THIS COMPANY - SCAM
Ordered item on 15 December. Money came out of account but have not received the trousers. Have emails, instragrammed, Facebooked and Tweeted many times and not one response. The only phone number i could find on the internet for then is no longer connected. Reading comments from social media pages many others have the same issue. Thats £145 we are still trying to get back.
DO NOT USE THIS COMPANY.
13 January 2023
Unprompted review
Do not buy from this company
Do not buy from this company - i would rate as 0 if i could. I ordered my item well before Christmas but received an email blaming postal dispute on the delayed delivery. I replied immediately to cancel my order but despite emailing on 3 occasions and phoning twice i was unable to cancel and get a refund, in fact i had no response at all. I have now involved my bank to investigate.
7 January 2023
Unprompted review
Incorrect items and delayed order
Placed an order with this company on 28th October and after all this time of trying to reach them on all of their socials and email, they sent me the wrong item with an item missing. Please can someone make contact as a matter of urgency! Order number: #15948
27 October 2022
Unprompted review
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