Super fast and excellent customer service Went in to the Rochdale store to sell an Xbox and within 5 minutes came out with cash in hand Highly recommend going to sell or even just get items tested... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I originally went to Mintro after CeX offered an unfairly low price for my 2019 Nintendo Switch, which came with its original box, charger, and Joy-Cons, missing only the dock. The team at Mintro wer... See more
Company replied
I was in the Stockport store today and received excellent service from all 3 of the lovely ladies in there. They are absolutely brilliant. A nice mix of friendly and professional. I will definitely be... See more
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Absolutely fantastic staff very helpful. The new additional staff are lovely also. Love the new logos an team colours. Great service guys keep up the good work
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Company details
Written by the company
Welcome to Mintro. Mintro is a Buy, Sell, Buyback store for pre-owned tech, gold, jewellery, watches and designer handbags. With eight shops across the UK and a website where you can buy, sell and get a buyback price online, we make quality pre-owned simple, fair and trusted. We are not new to this. Our shops and our people have years of experience on the high street, Mintro is that experience under our own name, with better prices and standards throughout. Everything we sell is tested and honestly graded, so you know the true condition of what you are buying before you buy it. Most of what we sell carries the 24-month Mintro Guarantee, two years of cover on faults, one of the strongest guarantees on the pre-owned market. If your item develops a fault, bring it back and we put it right. The Guarantee does not cover accidental damage, water damage or misuse, see T&C's Selling, or need value from something you own without letting it go for good? Bring your tech, gold, jewellery, watches or designer pieces to any Mintro shop for a fair price, or use our buyback service, simple, clearly explained, no surprises. Whether you visit us in shop or online, you will find plain language, fair value and real people who look after you. Thank you for choosing Mintro.
Contact info
United Kingdom
- info@mintro.co.uk
- mintro.co.uk
4.9
Excellent
202 reviews
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Lovely customer service!
Lovely customer service!! Very kind and were very helpful.
26 September 2026
Unprompted review
Reply from Mintro
Thanks Linda, that is lovely to hear. Kind and helpful is exactly what we are going for. See you again soon. Jessica, Mintro
Allways have a good experiance in…
Allways have a good experiance in mintro will deffenatly recomend there servaces thank you cait and sonya
26 September 2026
Unprompted review
Reply from Mintro
Thanks Ann Marie, that means a lot. Glad Cait and Sonya looked after you, and glad you keep coming back to us. I will pass it on to them both. Jessica, Mintro
Sonya always givea me The best customer…
Sonya always givea me The best customer Service in Salford always has the time of day to make sure everything is okay
26 September 2026
Unprompted review
Reply from Mintro
Thanks for this, really good to hear. Sonya has a way of making sure everyone is alright, and I will make sure she knows you said so. See you again soon in Salford. Jessica, Mintro
Had a great experience in store today…
Had a great experience in store today served by Caitlin will definitely be coming back to use the buyback service
26 September 2026
Unprompted review
Reply from Mintro
Thanks Mohammadali, glad Caitlin looked after you. I will pass it on to her. See you next time. Jessica, Mintro
Went to Stockport store
Went to Stockport store, Ella and Annie were both very attentive and helped out a lot, highly recommend
25 September 2026
Unprompted review
Reply from Mintro
Thanks Simon, that is really good to hear. Ellie and Annie at Stockport will be pleased, and I will pass it on to them both. See you again soon. Jessica, Mintro
Buying online and picking up item same…
Buying online and picking up item same day and the staff where very helpful with information when needed. Item condition was as described online with no issue.
19 September 2026
Reply from Mintro
Thanks Kingsley, glad the click and collect was quick and the item was exactly as described. That is how it should be every time. See you again soon. Jessica, Mintro
Sonya & Cait gave me a fantastic deal…
Sonya & Cait gave me a fantastic deal on selling my items quick and friendly service I always ask for Sonya as I feel comfortable with the customer service from her thank you
24 September 2026
Unprompted review
Reply from Mintro
Thanks for the review, that is really good to hear. Sonya and Cait at Salford will be pleased, and I will pass it on to them both. Just ask for them by name next time. Jessica, Mintro
Sonya is very caring and understanding…
Sonya is very caring and understanding with me great customer service
24 September 2026
Unprompted review
Reply from Mintro
Thanks Carla, that is really good to hear. Sonya will be pleased, and I will pass it on to her. See you again soon. Jessica, Mintro
Excellent service from Sonya Salford…
Excellent service from Sonya Salford always go to her very quick service that's what we like
24 September 2026
Unprompted review
Reply from Mintro
Thanks Mary, that is really good to hear. Sonya at Salford will be pleased, and I will pass it on to her. Just ask for her by name next time. Jessica, Mintro
I went into the stockport store today…
I went into the stockport store today and served by becky she was very helpful and patient. A great credit to your business will be back again soon.
23 September 2026
Unprompted review
Reply from Mintro
Thanks Richard, that is really good to hear. Becky at Stockport will be pleased, and I will pass it on to her. See you again soon. Jessica, Mintro
Lovley customer service
Lovley customer service, polite and respectful, helpful
Also if your wanting a great bargain I would highly recommend going here 😀
23 September 2026
Unprompted review
Reply from Mintro
Thanks Victoria, that is lovely to hear, and I will pass it on to the team. See you again soon. Jessica, Mintro
I purchased a MacBook In the Salford…
I purchased a MacBook In the Salford store today and was seen by Sonya, the customer service was outstanding and I was given a two year warranty with my purchase, Sonya was absolutely lovely and so professional I will definitely be buying from here again!
23 September 2026
Unprompted review
Reply from Mintro
Thanks Lindsey, that is really good to hear. Sonya at Salford will be pleased, and I will pass it on to her. Enjoy the MacBook, and you have the two year guarantee behind it. See you again soon. Jessica, Mintro
Highly recommended
Mintro's store is a well organized and pleasant to browse.
The store is very clean, well laid out store with a great selection. I come here for help when required and always feel welcome and at ease which made the whole experience really pleasant.
I have been a customer for several years now. The team have excellent communication skills and are very professional. This kind of service is rare these days. Highly recommended. A special thanks to "Kyle" for all his assistance over the years.
18 September 2026
Unprompted review
Reply from Mintro
Thanks Crystal, that is lovely to hear, and thank you for sticking with us over the years. Kyle will be really pleased, and I will pass it on to him. See you again soon. Jessica, Mintro
I visited the shop on Salford precinct…
I visited the shop on Salford precinct and I brought something from there, I was served by a lady called Sonya, I never had such excellent customer service, she was full of smiles, I have really bad anxiety she made me feel at ease, she took her time to help me and not to rush me. This lady was brilliant and I would go in there again just for her to serve me Such a wonderful woman
23 September 2026
Unprompted review
Reply from Mintro
Thanks Sandra, that is lovely to hear. Sonya at Salford will be really pleased, and I will pass it on to her. Just ask for her by name next time. Jessica, Mintro
Reply from Mintro
Thanks Nevaeh, that means a lot to us. See you again soon. Jessica, Mintro
Excellent customer service from Becca…
Excellent customer service from Becca and Louise in Stockport store. 😀
23 September 2026
Unprompted review
Reply from Mintro
Thanks David, that is really good to hear. Becca and Louise at Stockport will be pleased, and I will pass it on to them both. See you again soon. Jessica, Mintro
Great guys
Great guys, very easy taking my WhatsApp quote in store to Mintro Bolton
23 September 2026
Unprompted review
Reply from Mintro
Thanks for the review, that is really good to hear. Glad the WhatsApp quote made it quick and easy in store. The Bolton team will be pleased, and I will pass it on to them. See you again soon. Jessica, Mintro
Lynn was very helpful in pricing and…
Lynn was very helpful in pricing and apraising my ring for a buy back will definitely come again and bring more stuff
23 September 2026
Unprompted review
Reply from Mintro
Thanks Declan, that is really good to hear. Lynne will be pleased, and I will pass it on to her. See you again soon. Jessica, Mintro
Excellent customer service skills
Excellent customer service skills provided by recardo and Sam. Would 100% recommend
23 September 2026
Unprompted review
Reply from Mintro
Thanks Jayden, that is really good to hear. Ricardo and Sam at Huddersfield will be pleased, and I will pass it on to them both. See you again soon. Jessica, Mintro
Visited the store on the 22/09/2026 and…
Visited the store on the 22/09/2026 and was dealt with by Sonya who couldn't of been more helpful.
22 September 2026
Unprompted review
Reply from Mintro
Thanks Tom, that is really good to hear. Sonya will be pleased, and I will pass it on to her. See you again soon. Jessica, Mintro
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