The only reason I am not giving 5 star is delayed loans. The majority is related to Russian and Ucranian markets though. The app is constantly updated and there is a large selection of bonds to Invest... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
easy use of platform and it comes with an app as well, however, the app has limited features compared to its website. this could be improved. Also the bond or lets say overall the portfolio analysis... See more
Company replied
It works fast and has good variety of investments, with automated options that are very convenient. It is quite easy to use. I think it'd be great to have unified experience between desktop and app, a... See more
Company replied
Good Investing Platform, different products available, good returns. Of course as in every financial operation there are risks and this is no financial advice, but Mintos seems pretty much strong at... See more
Company replied
Company details
Written by the company
Mintos is Europe's leading investment platform for earning regular passive income, with over €600 million in assets under management for more than 500,000 registered users. Authorized under MiFID, Mintos enables users to build diversified portfolios of income-generating assets through both automated and manual investment strategies. Mintos has earned multiple industry awards since its founding in 2014, including five consecutive AltFi People's Choice Awards.
Contact info
Skanstes 50, LV-1013, Riga, Latvia
- https://help.mintos.com/hc/en-us/requests/new?ticket_form_id=1900000251753
- https://help.mintos.com/hc/en-us/requests/new
- mintos.com
3.9
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Withdrawals are not possible on this…
Withdrawals are not possible on this site. It takes forever to get paid and it's a big shame on them. I contacted their support and they never responded. Don't waste your money by investing here. Gladly, I switched to # Crop#Mines....# and all my withdrawals has been going smoothly and without delays.
1 April 2026
Unprompted review
Reply from Mintos
Dear John,
Thank you for sharing your feedback.
We’re sorry to hear about your negative experience.
At Mintos, we aim to process withdrawals within one business day. Most of them happen instantly. In some cases, delays may occur due to technical processes or compliance checks required by regulations. We understand that waiting for funds can be frustrating, and we are continuously working to improve processing times and overall user experience.
Regarding your contact with our support team, we regret that you did not receive a response. This is not the standard we strive for, and we take such feedback seriously as we work to improve our service quality.
We encourage you to reach out again through our official support channels so we can review your case in detail and assist you further.
Best regards,
Mintos
Not to be trusted
It is my first time writing a review on trustpilot but i think it is necessary. Unfortunately, my experience with Mintos has been terrible. I’ve ( basically ) lost little more than 10,000 euros that have been overdue for four years now. Their deception lies precisely in the lack of diversification. I could accept that certain loans might default due to specific circumstances, but that is exactly why they should implement a proper diversification system. They didnt protect my investment and as a result I’ve my moneys blocked for years now and it is an important quantity. I don’t have bad feelings towards them, but I do feel cheated, and whenever I asked them, they always respond in the same way, that there is nothing they can do and that they are trying to get my moneys back.
31 March 2026
Unprompted review
Reply from Mintos
Dear investor,
Thank you for sharing your feedback.
We’re truly sorry to hear about your experience and understand how frustrating it is to have funds overdue for such a long period.
At Mintos, we aim to provide clear information so investors can make informed decisions, and we also work continuously on managing and recovering overdue funds. However, it’s important to note that investments carry inherent risks, including the possibility of delays or defaults, and recovery outcomes can vary significantly.
Regarding your overdue investments, we understand your concern. Recovery processes can unfortunately take time, especially when they involve legal steps or cross-border proceedings. We are actively working with the relevant parties to recover funds as efficiently as possible.
You can always follow the latest status and recovery updates directly in your investor account, where we provide detailed information on ongoing actions and progress.
We appreciate your patience and understanding, and if you have further questions, our support team is available to assist you directly.
Best regards,
Mintos
Great service with the potential to…
Great service with the potential to earn more than 14% annually. There is also a bonus available for new clients who have not yet registered an account.
29 April 2025
Unprompted review
Reply from Mintos
Dear Thinks,
Thank you for your 5-star review!
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our service and the potential for earnings, as well as the new client bonus. Thank you for sharing.
Best regards,
Mintos
Cannot withdraw my money
All good until you need customer service which is mostly based on ai assistance through chat and they respond 5 business days later . I cannot withdraw money due to an unexpected error, and now I have to wait for a week to get response
30 March 2026
Unprompted review
Reply from Mintos
Dear Kostas,
Thank you for sharing your feedback.
We’re sorry to hear about your negative experience.
At Mintos, we aim to process withdrawals within one business day, and in many cases they are completed instantly. However, in certain situations, delays may occur due to technical issues or mandatory compliance checks required by regulations. We understand that waiting for your funds can be frustrating, and we are continuously working to improve both processing times and the overall user experience.
Regarding customer support, we regret the delay you experienced in receiving a response. This is not the standard we strive for, and we take your feedback seriously as we work to improve our service quality.
We encourage you to reach out again via our official support channels so we can review your case in detail and assist you further as soon as possible.
Best regards,
Mintos
Reply from Mintos
Hi Tortsen,
Thank you for your 5-star review!
Kind regards,
Mintos team
It was quick and straight to the point.
27 March 2026
Reply from Mintos
Dear Jose,
We're happy to hear that your experience was efficient and met your expectations. Thank you for your feedback, we appreciate it!
Kind regards,
Mintos team
support was fast.
25 March 2026
Reply from Mintos
Dear Gio,
Thank you for your 5-star review!
We’re glad to hear that you had a positive experience with our support team. Providing helpful and timely assistance is very important to us.
Should you require any additional support, feel free to contact us anytime.
Best regards,
Mintos
Reply from Mintos
Dear Ricky,
Thank you for your 5-star review!
We’re glad to hear that your experience has been positive — that’s exactly what we aim to provide.
If you ever have any questions or need assistance, feel free to reach out anytime.
Best regards,
Mintos
Good investment company
I've always wondered how i could lend money to others and profit from it. Mintos has democratized that issue
24 March 2026
Reply from Mintos
Dear Orlando,
Thank you for your thoughtful review!
We’re glad to hear that Mintos has helped you access investment opportunities that were previously less accessible. Democratizing investing and opening up new ways to grow wealth is exactly what we aim to achieve.
If there’s anything that would make your experience even better or move it from good to great, we’d love to hear your suggestions.
Kind regards,
Mintos
Wealth build machine
Wealth build machine
Very good site with very good services for passive income
23 March 2026
Reply from Mintos
Dear Felix,
Thank you for your 5-star review!
We’re glad to hear that you see Mintos as a strong tool for building wealth and generating passive income. It’s great to know you’re enjoying the platform and our services.
If you ever have any questions or need assistance, feel free to reach out anytime.
Best regards,
Mintos
Solid platform for building long term passive income
When I first started with Mintos, I began with a small amount to understand how the platform works. At the beginning, it can feel a bit overwhelming with all the different loan originators, interest rates, and options.
Over time, I focused more on diversification instead of just chasing the highest returns. That made a big difference.
After about 18 months, I’ve managed to generate a few thousand euros in profit, which shows that the platform can deliver solid results when used consistently.
What I like:
Attractive returns compared to traditional savings
Ability to build monthly cashflow
Good overview and control over investments
What to keep in mind:
There are real risks involved
Some loans can be delayed
Funds are not always instantly withdrawable
Overall, I see Mintos as a strong part of a broader investment strategy, something to rely on most of the time.
22 March 2026
Reply from Mintos
Dear John,
Thank you for your detailed review and for sharing your experience!
We’re glad to hear that Mintos has been a solid part of your long-term investment approach and that you’ve seen positive results over time. It’s great to see a thoughtful approach to diversification and investing.
We also appreciate you highlighting both the benefits and the risks — a balanced perspective like yours is valuable for the wider investor community.
If you ever have any questions or need assistance, feel free to reach out anytime.
Best regards,
Mintos
stop sending spam emails
stop sending spam emails, we already had this conversation, you supposedly removed me from your list. I then unsubscribed few days ago and Im still receing your SPAM.
17 March 2026
Unprompted review
Reply from Mintos
Dear Investor,
Thank you for your feedback, and we’re sorry to hear about your experience.
We take concerns about unwanted communication very seriously. After carefully reviewing our records, we were unable to find any prior correspondence regarding this issue.
It’s possible that the emails you’re receiving may be coming from a different source. To help us investigate this further and resolve the issue promptly, we kindly ask you to contact our support team directly.
We appreciate you bringing this to our attention and will do our best to assist you.
Best regards,
Mintos
From great to terrible
I have been on Mintos several years, it was great and I was satisfied because everything was super easy, automatic reinvest, super simple.
Reinvesting immediately, now you have to set up everything, money are not reinvesting imediately, but once a week, month... how you setting.
The change is from simple to complicated.
Their AI chatbot is terrible, support is super slow. Contact takes ages.
12 March 2026
Unprompted review
Reply from Mintos
Hi Vladimir,
Thank you for being with Mintos for several years and for sharing your honest feedback.
We’re glad to hear that you previously found the platform simple and easy to use. At the same time, we understand your frustration with the recent changes, especially around reinvestment and overall complexity.
As Mintos evolves into a multi-asset platform, we’ve redesigned how funds move across different portfolios. One of the key changes was the removal of the “keep available” feature. Previously, when loan portfolios were active, available cash was automatically invested in loans, and setting funds aside for other asset classes required manual action.
With the updated portfolio setup, our goal is to provide more transparent and direct control over how you allocate your money. You can now define investment plans and schedule recurring top-ups across different asset classes, such as loans, bonds, and ETFs. We understand that this shift may feel less immediate or simple compared to the previous setup, and your feedback on this is very valuable.
We also hear your concerns regarding our chatbot and support response times. Improving support quality and speed, as well as making our tools more helpful, is a priority for us.
We’re continuously gathering feedback and working to improve the overall experience. Thank you again for sharing your thoughts.
Kind regards,
Mintos team
Reply from Mintos
Dear Plamen,
Thank you for your 5-star review!
We’re glad to hear that you find Mintos simple and useful — that’s exactly what we strive for.
If you ever have any questions or need assistance, feel free to reach out anytime.
Best regards,
Mintos
I had active loans
I had active loans, but they hit me with inactivity fees. Very unstable platform, heard a lot of bad things about them. Also guaranteed loans are not backed by Mintos, they just grab extra % and thats it.
7 November 2025
Unprompted review
Reply from Mintos
Hi Alvin,
Thank you for your feedback, and we’re sorry to hear that you feel this way.
Regarding the inactivity fee, it is only applied if there has been no activity on the account for a continuous period of 360 days.
We also understand your concerns about risk. Investing always involves a certain level of risk, which is a normal part of any investment. When it comes to the buyback obligation, it is provided by the lending companies and is designed to protect investors in cases where the borrower does not repay the loan.
We appreciate you sharing your perspective and will continue working to improve the overall experience.
Kind regards,
Mintos team
Mintos getting mature
Mintos is growing into a mature P2P, more products, faster response to buying and selling, new features on the site looks more professionals etc. , still needs more responsibility toward customers and to recover past loans
10 March 2026
Unprompted review
Reply from Mintos
Dear Hamid,
Thank you for your detailed feedback and for sharing your experience!
We’re glad to hear that you’ve noticed the progress we’ve made — from expanding our product offering to improving platform performance and introducing new features. It’s great to know these changes are contributing to a more professional and efficient experience.
At the same time, we truly appreciate your point regarding recoveries. Transparency is fundamental to us at Mintos, and we prioritize ensuring our investors understand our processes, especially when it comes to fund recovery. You can find detailed and historical information about our recovery efforts in your investor account. This allows you to comprehensively track the progress of these efforts.
Recovery processes can indeed be complex, involving negotiations and legal actions across different jurisdictions, which can prolong the duration. However, please be assured that we take every feasible step to recover funds when possible.
Your feedback is valuable in helping us continue to grow and improve. If you have any specific suggestions, we’d be happy to hear them.
Kind regards,
Mintos
Easy to use Mintos
Easy to use - good alternative investment tool - very happy I started investing here 3 y ago - building up capital
5 March 2026
Reply from Mintos
Hi Dirk,
Thank you so much for your kind words! We're really glad to hear that you've had a positive experience over the past 3 years and that Mintos has helped you build your capital. It’s great to have you with us on your investment journey.
Kind regards,
Mintos team
Poor communication
Very poor experience in keeping personal information up-to-date. System asks me to update my personal identity document, which is going to expire, but none of the links or banners provide a way to actually do that. After countless emails and trys, their KYC team still just keeps asking me to try and retry again. Very stupid and inefficient platform. While during the meantime, transferring money in-and-out of the platform is blocked. Super irresponsible.
Also, they dont have live customer support, everything has to be done via email.
2 March 2026
Unprompted review
Reply from Mintos
Hi Tiansu,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating this situation must be, especially when it concerns updating your personal information and access to your funds. This is certainly not the experience we aim to provide, and we take your concerns seriously.
Please reach out to us directly so we can investigate this further and better understand your situation. We’ll do our best to assist you as quickly as possible.
Kind regards,
Mintos team
Ridiculous fees
Generally I wasa a fan of Mintos, but I abandoned the platform due to some long-standing repayments. Its been over 5 years and there are still some outstanding loans. But mintos seems to try to take advantage of this with inactivity fees. Naturally, when you wait on defaulted loans to be recouped, one will check the platform meybe once a year to see how much was recouped and transfer it back to ones bank account. But after a year mintos will take a 5€ inactivity fee, thats even more than a bank takes as a monthly account fee.
20 February 2026
Unprompted review
Reply from Mintos
Dear Fabian,
Thank you for sharing your experience. We understand how frustrating it can be to wait several years for recoveries to be completed, especially when some loans have remained in recovery for a long time.
Regarding the inactivity fee, it is applied only if there has been no qualifying activity in the account for 360 consecutive days. Qualifying activity includes making an investment (manual or automated), selling investments, or making a deposit or withdrawal. The fee is calculated on the first day of each month and applies only if these conditions continue to be met.
Please note that investments in recovery are not considered active investments. However, the fee is not charged if the account holds ETFs, bonds, real estate investments, funds in Smart Cash, or if the account is limited, locked, or in the process of being closed. The inactivity fee also never reduces the account balance below zero. If there are no available funds and no active investments, it is not applied.
We truly value your time with Mintos and appreciate you taking the time to share your feedback. Should you have any further questions, we’re here to help.
Best regards,
Mintos
Why colour of watermelon flavor is…
Why colour of watermelon flavor is green. It's not making any scene. The colour should be red, as green represents cool and minty-fresh flavor. (Deeksha Singh).
21 February 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.