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One of the worse insurance and customer service I have ever experienced.
First you need to wait 15 min before getting in touch with a human.
Second, the claim takes months to be resolved or processed they just keep saying an expert will take care of the request. And third there is no consistency or credibility in their answers - please avoid!!!
Absoluut Schandalige Service – Vermijd Mintley.nl Ten Alle Prijzen
Ik ben woedend op Mintley.nl. Ik had bij hen een volledig casco verzekering afgesloten, in de veronderstelling dat ik daarmee gemoedsrust zou hebben in geval van een ongeluk. Helaas werd die illusie compleet verbrijzeld nadat ik schadeclaim NLM-2025-1001895 indiende na een ernstig auto-ongeluk. Dat is inmiddels meer dan drie maanden geleden.
Sindsdien zit ik vast in een eindeloze cirkel van stilte en incompetentie. Ik heb talloze keren gebeld – niemand neemt op. Ik heb meer dan acht e-mails gestuurd – allemaal volledig genegeerd. Geen enkele menselijke reactie. Zelfs geen bevestiging. Alleen kille stilte.
In mijn ogen is dit bedrijf pure oplichting. Ze innen graag je premie, maar verdwijnen zodra je hen echt nodig hebt. Hun zogenaamde “klantenservice” bestaat simpelweg niet. Als je overweegt om een verzekering af te sluiten bij Mintley.nl – doe het niet. Je wordt aan je lot overgelaten, zonder steun, zonder hulp en zonder enige vergoeding als het misgaat.
Schande, Mintley.nl. Dit is niet gewoon slechte service – dit is nalatig, onethisch en ronduit schandalig.
Absolutely Disgraceful Service – Avoid Mintley.nl at All Costs
I am beyond furious with Mintley.nl. I had a volledig casco verzekering (full coverage car insurance) with them, expecting peace of mind in case of an accident. Unfortunately, that illusion was shattered after I filed claim NLM-2025-1001895 following a serious car accident. That was over three months ago.
Since then, I’ve been stuck in an endless loop of silence and incompetence. I have called countless times – no one picks up. I’ve sent over eight emails, all completely ignored. Not a single human response. Not even a confirmation. Just cold silence.
This company is a total scam in my opinion. They’re happy to take your money but completely vanish when you need them the most. Their so-called “customer service” is non-existent. If you're considering getting insurance from Mintley.nl – don't. You will be left alone, without support, without help, and without compensation when disaster strikes.
Shame on you, Mintley.nl. This is not just bad service – it’s negligent, unethical, and outrageous.
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