Minkyhomecare Reviews 

103
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, most reviewers were unhappy with their experience overall. People frequently complained about cheaply made products breaking down quickly during normal use, while customer service often refused to take proper responsibility for these structural failures. Consumers also reported deeply unhelpful assistance when attempting to resolve issues involving faulty items, missing parts, and misleading product descriptions. Some reviewers were happy with specific cleaning tools like mops, pads, and cloths that consistently delivered great results around the home. Customers mentioned that these practical cleaning items were extremely effective, leaving various household surfaces looking wonderful and drying very quickly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, showing a sharp division among consumers. While... See more

Quality

Consumers find quality to be a source of deep disappointment due to flimsy, poorly engineered products that... See more

Customer service

Users describe negative interactions with customer_service, highlighting a widespread sense of disappointment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bought a dual reel washing line. Plastic toggles snapped on mine within 6 months, like many others . Minky say it's accidental damage - without seeing the item and refuse to replace it under warra... See more

Rated 1 out of 5 stars

Products are shite Company is shite Customer service is shite Genuine review from a very disgruntled customer. Bought British product (if it really is made in Britain) from a British company... See more

Rated 1 out of 5 stars

A defective Ironing board claim has been rejected as claimed accidental damage. The feedback from them is inaccurate claiming damage that is not there. The board is compatible with steam irons with a... See more

Rated 1 out of 5 stars

I ordered what i thought was 2 x locking handle for my Minky airer £5.49 plus £3.00 postage, firstly they the delivery was late, secondle i only received one, i contacted Minky who were totally unhelp... See more


2.2

Poor

TrustScore 2 out of 5

103 reviews

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No history of asking for reviews

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2.2

All reviews

(103)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant item and 5 star customer Service

I recently ordered a replacement part for one of my Minky items. I cannot speak highly enough of how helpful and well i was treated as a customer, probably the best customer service i've ever had. Would highly recommend buying from them :)

11 February 2022
Unprompted review
Rated 4 out of 5 stars

I would have given this company 5 stars…

I would have given this company 5 stars due to its response of a slight complaint. This was in reference to its spare parts for the Minky airer. The star caps were slightly fragile. However, the company acted positively in sending out further spares free. So very impressed with that.

3 August 2021
Unprompted review

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