MiniLabsters Reviews 265

We Love our Miniscope, Totally recommend!

I would give negative stars if I could. I ordered a mini scope and a fort kit. Both are extremely cheap plastic. The scope does not work to magnify anything - I've tried adjusting everything as suggested and still just seeing a bright, blurry, color block of the item. So disappointing. The fort kit is extremely flimsy and there aren't enough pieces to build a fort at all. I was so excited but now am so disappointed. These were my kid's birthday present and now he can't even use them!! Do not buy this cheap, useless, crap!!!

I do not recommend this company. I have received an item that is clearly defective and if I return it for the almost $50cad that it cost, I will pay the same (or more) for shipping. I have been offered a 40% refund to keep it and throw it away.
Extremely disappointing.

Directly from their website:
If you're not satisfied for any reason at all, we offer a 60-day satisfaction guarantee.
Contact us and we'll help you with your return/refund!

This is a real scam. The pictures are not close to reality. The pieces doesn't fit and are really small. Don't trust this.

The product is not the same as advertised and very missleading. Most likey chinease knock-off products with very poor quality.

The items I received do not perform as indicated on the website. Photos are misleading.

It's clear returns are at the expense of the customer, even when unfit for purpose, but it doesn't anywhere state that return address is in SWEDEN. So you'll spend as much returning the items as they cost.

Haven’t even received the package yet. Ordered over 10 days. Would have never ordered if I would have known it was going to take 2 weeks to get the package

Outstanding customer service.
THere wasa small defect with 1 of the 4 mini scopes I ordered for my nieces and nephews, and they replaced it very expeditiously after I simply provided a photo. Very professional and kind customer service.
HIGHLY RECOMMEND.
ALSO, the miniscopes are incredible!

Asked two simple questions: where in the world is it sent from and where should it be returned.
Even though I’ve received several replies from them, they’ve yet to answer, and now they’ve stopped replying all together.

Bought the Fort Kit.
We got a set of plastic ball connectors and rods, yes. The connectors seem much smaller than pictured, and the builds seem quite flimsy. My 10-year old can connect the bits, for the 5-yo it's not at all easy. They can still build stuff and have fun with it, yes, but the set REALLY isn't worth even the reduced price. Bought two sets to give one to friends, will not be doing that as I do not like to give gifts of poor quality. Honestly, the impression I got was of a cheap rip-off of a better product.

Our experience with MiniLabsters has be amazing! Their product is so fun and exciting. Their customer service has been excellent at addressing our needs and questions. I would highly recommend this company to all my friends.

I haven't received my microscope (bought for my son as a gift) yet, but I am really impressed by the customer experience at MiniLabsters! I made my purchase but then got targeted with an email containing a discount code. After querying this with MiniLabsters, I was immediately refunded the discount amount with no questions asked. Great service and I am sure my son will love his present! Thank you!

Great customer service. My daughter loved the mini scope very much. She is having lot of fun with her new miniscope.

I purchased 3 mini-microscopes for grandchildren for Christmas this year. The girls, ages 6 and 8 are having a lot of fun with theirs. When it was discovered that the 3rd microscope did not work. I received prompt and friendly customer service and a replacement has been sent.

My young grandson was delighted with his mini microscope. But it slipped out of his hand and fell on the floor chipping part of the plastic around the lens. I wrote MiniLabsters to see if I could get a replacement part. They responded immediately and offered to replace the unit. Best customer service ever!

Brilliant. Customer service people couldn’t do enough for me, sorted out an issue, quickly, friendly and efficiently, making my grandson so happy. I have no problems recommending this company. 5 stars!

The customer service provided a video to help enhance our experience using the mini scopes and was also kind, courteous and fair. Thank you!

I had an issue with shipping and the high quality customer service turned the experience from negative to positive.

Had issue with shipping, where the package was not delivered to my address and was returned, exchanged few emails and they returned the money.

I ordered 2, one for my son and one for my nephew. The light on the one I gave to my son stopped working after a couple of hours. I sent an email about the defective product and was very promptly sent a new one. The one I gave to my nephew worked great, they are very easy to use. They are so much fun!