Minifigures Display Reviews 351

This store is a scam, ordered May 2025 and never received my order. Avoid this company. they are not communicating at all.

Order didn't come on time for my event so requested a refund. Weeks later still trying to get a response, no order ever arrived and no refund given to date

Ordered in oktober 2024. Terrible response of where my order is. Status said shipped, never received my package! Don’t order anything from them! Waste of money!

Ordered a year ago, March 2025. I sent several queries over that time and nothing. They are still sending me emails with special offers and sales even though they have not delivered my order. Do not spend your money with this company.

No communication or shipment for 14 months.
I would strongly recommend spending your money elsewhere. :/

UPDATE two months after the post: now it is marked as "shipped" on their website.. but the tracking id is empty. Seems they do some housekeeping and just get rid of all unfulfilled orders by marking them as shipped.

I ordered in 2023 and received it in 5-6 months. Very satisfied back then.

Now i have placed an order in July 2025 and still havent received it yet in January 2026… By now i have moved houses and i am not getting any responses on being able to give my new adress…

@minifiguresdisplay.com if you read this, please respond to my ticket(s) for order #14327

Placed an order never received it no way to get in touch with them no response to any of my messages to customer service. Now that I see other reviews I feel like an idiot because I could have saved myself money by avoiding this company. Total scam, I doubt the company even exists. DO. NOT. BUY. ANYTHING!!!!

We had to wait 9 months, and only got a response after we threatened to do a claim against the company.
Their customer support outright ignores any queries as long as it doesn't involve this company getting more money.
When we finally got our package (which our neighbor received), we noticed it was damaged during shipping. Minifigures Display has to date not responded to any of our support queries.

Absolutely awful company. Do not spend your money here!

I ordered three custom frames and still waiting for them since 10/02/2025, 10 months without any replay on their part.
I feel very disappointed and scamed because i spent 275€ on this order, the order number is #13987 and after all this time is still in Assembly / Quality control and dont even received any answer to the emails.
I made a previous order of an other 275€ that arrive 6 month later, i was patient but this time is enough.
The items were perfect in quality and condition except for the time so that invite me to repeat the purchase.
I prefer the frames to the money but i considering asking for a refund or even demand this company.
Good first experience terrible second one above all the lack of anwers and communication.
I happily change the score of the review if i receive the products in good conditions.

Waiting over a year for product and no response to queries on my order. Do NOT buy products from this company.

Order never arrived and they've never responded to any of my messages so I haven't been issued a refund either. It's almost a year so I'm giving up and leaving this in the hope that others don't waste their money.

The service was not as advertised. Emails reaching out for updates were not replied to. The product never arrived. I would have been happy to wait longer if an update had been provided. When I requested a refund the goods were refunded but not the EUR16 postage

Ordered December of 2024. Nothing has been shipped and 0 customer service support. aDO NOY BUY THIS IS A SCAM.

Unreliable

Same as a long of other feedback, I've been waiting over a year for an order, it was cancelled, no refund. Tried on multiple occasions since January of this year to get a resolution. Literally stole money. Avoid.

DON'T buy anything from this site!!! Ordered a frame in Novemeber 2024, and haven't heard ANYTHING even though I have contacted them many times.

WORST SCAM SITE EVER

Placed an order in January of this year and have not received my item yet. Cannot contact them aside from a web based contact form however never get a response from them. Can no longer dispute the charge with my credit card company so now I'm out $$$ with nothing to show for it. I'd think twice before ordering from them.

DO NOT USE terrible company. After finally receiving the item after 5 months, it arrived broken. No answer from customer service.

I placed an order with Minifigures Display back in April 2024 (Order #14157). The payment went through, but I never received my items.

I have tried contacting their support several times and also opened a support ticket (#19554). It has now been over 10 days since I last reached out, and I still haven’t received any reply. Their help page says my order should have been delivered a long time ago, but nothing has arrived.

Very disappointing experience – no communication, no delivery, and no support. I am currently trying to make a chargeback with my bank to get my money back.

I cannot recommend ordering from them based on my experience.

Scam. No product received after 150 days. They’ve exceeded their own stated lead times (which are already very long) and don’t reply to messages.

Probable scam. Order placed on March 24, 2025, no response to the ticket opened 3 months later (I was patient). Not a recommended site.