Mineperfumelab Reviews 1,180

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the unique and high-quality products, especially the diverse range of captivating scents. Customers consistently highlight the excellent service, fast delivery, and the meticulous care taken in packaging, even for sample sets. Many appreciate the longevity and distinctiveness of the fragrances, noting that they often receive compliments. However, some people were dissatisfied with their orders, reporting issues such as receiving incorrect perfumes or finding bottles leaked or half-full upon arrival. There were also occasional concerns about delivery times being longer than expected and a few instances of unresponsiveness from customer service regarding order problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the top-notch quality and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as top-notch, outstanding,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as never receiving their... See more

Service

People report positive experiences with service, often describing it as fantastic, excellent, and brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the various scents that MINE Perfume Lab have created. I started with all 3 sample sets and from there, have chosen: Vesevo, Patchouli, OUD, Arche, & Shamrock. The quality of product is matched... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a couple of the MinePerfumeLab Sample Sets. The whole process was super smooth. The webpage is extremely user friendly, communication was clear and concise throughout and I receiv... See more

Company replied

Rated 5 out of 5 stars

Fantastic smells, great marketing, excellent service. Please stay as you are. I already use 5 of your perfumes! My Guerlains, Ormondo Jaynes & Francis Kurkdjians stay in my closet since I have discove... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, everything arrived perfectly, beautiful packagings even for tester boxes, i really like fragrances, especially because they are different from usual stuff you find in stores. Nice conta... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Mine Perfume Lab nasce in Italia come un progetto autentico e sensoriale: fragranze intense, al 25%, pensate per evocare ricordi e identità. Ogni profumo è un racconto, rifinito a mano tra cera lacca e dettagli artigianali, per trasformare emozioni in esperienza.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ma bene

Product is great. My girlfriends live Vesevo.

30 March 2026
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Reply from Mineperfumelab

Grazie di cuore 💛

Rated 5 out of 5 stars

I always look for scents that aren't…

I always look for scents that aren't worn by everyone. These parfumes allow me to stand out and be different. Unique and inviting.

24 March 2026
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Reply from Mineperfumelab

Thank you so much 💛
We’re truly happy our fragrances help you stand out and express your individuality ✨

Rated 3 out of 5 stars
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Reply from Mineperfumelab

Grazie per il tuo messaggio 💛
Ti abbiamo già scritto via email e siamo in attesa del tuo riscontro per poter risolvere tutto al più presto

Rated 3 out of 5 stars

The Patchouli essence was almost non…

The Patchouli essence was almost non existant.it permeated with amber and vanilla I have been wearing Patchouli oil for 50 plus years and only buy the best ..it is usually alot more incense like Japenese incense Woody and Exotic ..but my fault for not ordering sample first ..Good Luck With Your Business you seem passionate about it

24 March 2026
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Reply from Mineperfumelab

Thank you for your honest feedback 💛
We’re sorry that our Patchouli did not match your expectations, especially given your long experience with the note. Your perspective is truly valuable and we appreciate you sharing it.

We’re glad you still felt our passion, and we wish you all the best as well ✨

Rated 3 out of 5 stars

I love your scents but receiving the…

I love your scents but receiving the purchase takes way too long, last order took a month

26 March 2026
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Reply from Mineperfumelab

Grazie di cuore 💛
Siamo felici che ti piacciano le nostre fragranze, ma ci dispiace per i tempi di consegna del tuo ultimo ordine. Il tuo feedback è molto importante per noi e lo terremo in considerazione per migliorare il servizio ✨

Trustpilot is assessing this review in accordance with our flagging process.

Rated 3 out of 5 stars

Better packing

Packing needs to be better about 1/3 of the samples had spilled in transit. Several had very little left in the vial, making it hard to try on to see how it would wear.

26 March 2026
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Reply from Mineperfumelab

Grazie per il tuo feedback 💛
Ci dispiace molto per le fuoriuscite durante il trasporto e per l’esperienza non ottimale con i campioni. Non è lo standard che vogliamo offrire.

Il tuo riscontro è importante e lo stiamo già prendendo in considerazione per migliorare il packaging e la protezione dei sample

Rated 5 out of 5 stars

Thank you:)

Good service, fast delivery, nice product 👍🏻😁

26 March 2026
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Reply from Mineperfumelab

Grazie di cuore 💛

Rated 5 out of 5 stars

I ordered a trial set to begin with and…

I ordered a trial set to begin with and was blown away. Several of the scents are unique and head turning. Long lasting on the skin they are not your run of the mill perfumes. I have had the unfortunate experience of purchasing scents in the past that had claims of uniqueness only to find out how generic they were. MINE perfume lives up to its claims. I’m a client for life.

25 March 2026
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Reply from Mineperfumelab

Thank you so much 💛
We’re truly happy that the discovery set exceeded your expectations and that our fragrances felt genuinely unique to you

Rated 5 out of 5 stars

The finest fragrance I’ve ever had

The finest fragrance I’ve ever had! LOVE Mine. My favs: Vesevo, Patchouli, Milk Rum! I just wish they weren’t so expensive, but you get what you pay for!

25 March 2026
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Reply from Mineperfumelab

Thank you so much 💛
We’re truly happy you love Vesevo, Patchouli and Milk Rum. Your words mean a lot to us

Rated 5 out of 5 stars

I am more than thrilled with my Mine…

I am more than thrilled with my Mine Fragrance! The scent is perfect for me and even my husband who has no good sense of smell now keeps leaning in just to get close to me! The order came so quickly, and was presented in the sweetest box and packaging. I am so pleased and satisfied. Thank you all and I look forward to a scent-sational relationship with you!

25 March 2026
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Reply from Mineperfumelab

Thank you so much 💛
We’re truly happy your fragrance fits you so well—and even more that it’s bringing those special moments with your husband. Enjoy every moment.

Rated 4 out of 5 stars

My order arrived in a timely manner

My order arrived in a timely manner. I ordered the Patchouli... The jury's still out. I am an avid patchouli wearer but this one is a little dark and surprisingly, it does not last as long as I had hoped. Kind of disappointing for $$$$. (I purchased the large bottle) I may try another scent. I like the idea of a perfume lab and hands on workers.
Update: 4/29/26 : I am still wearing it!!!

I believe they are releasing something new today.... Looking fwd to seeing what it is!!

24 March 2026
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Reply from Mineperfumelab

Thank you for your honest feedback 💛
We’re glad you appreciated the concept and craftsmanship behind our lab, but we’re sorry Patchouli didn’t meet your expectations in terms of longevity and character.

Your experience is important to us and we truly value your perspective.

Rated 5 out of 5 stars

Excellent experience

Quick shipping, delicious smells!

25 March 2026
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Reply from Mineperfumelab

Thank you so much 💛
We’re happy you enjoyed both the scents and the fast shipping.

Rated 2 out of 5 stars

I don’t like the scent

I don’t like the scent
I’m trying to exchange it, but I can’t please guide me how to exchange this perfume thank you

25 March 2026
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Reply from Mineperfumelab

Ciao! Sorry to hear that, please email us at info@mineperfumelab.com so we can quickly resolve your issue :)

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