Mineperfumelab Reviews 1,171

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the unique and high-quality products, especially the diverse range of captivating scents. Customers consistently highlight the excellent service, fast delivery, and the meticulous care taken in packaging, even for sample sets. Many appreciate the longevity and distinctiveness of the fragrances, noting that they often receive compliments. However, some people were dissatisfied with their orders, reporting issues such as receiving incorrect perfumes or finding bottles leaked or half-full upon arrival. There were also occasional concerns about delivery times being longer than expected and a few instances of unresponsiveness from customer service regarding order problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the top-notch quality and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as top-notch, outstanding,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as never receiving their... See more

Service

People report positive experiences with service, often describing it as fantastic, excellent, and brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the various scents that MINE Perfume Lab have created. I started with all 3 sample sets and from there, have chosen: Vesevo, Patchouli, OUD, Arche, & Shamrock. The quality of product is matched... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a couple of the MinePerfumeLab Sample Sets. The whole process was super smooth. The webpage is extremely user friendly, communication was clear and concise throughout and I receiv... See more

Company replied

Rated 5 out of 5 stars

Fantastic smells, great marketing, excellent service. Please stay as you are. I already use 5 of your perfumes! My Guerlains, Ormondo Jaynes & Francis Kurkdjians stay in my closet since I have discove... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, everything arrived perfectly, beautiful packagings even for tester boxes, i really like fragrances, especially because they are different from usual stuff you find in stores. Nice conta... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Mine Perfume Lab nasce in Italia come un progetto autentico e sensoriale: fragranze intense, al 25%, pensate per evocare ricordi e identità. Ogni profumo è un racconto, rifinito a mano tra cera lacca e dettagli artigianali, per trasformare emozioni in esperienza.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

all OK

all OK. nice parfumes. nice packaging.

only thing is that they did not respect my wish for parfume sample as i was interested in specific varieties. they just send random. based on the fact i spent already significant amount at the shop they could respect my wish...and maybe sell more.

12 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you for your honest feedback 💛

Rated 5 out of 5 stars

I like the speed of delivery and also…

I like the speed of delivery and also new packaging of sample sets.
I cannot decide which perfume I like the most so I just ended up ordering sample sets every time LOL. Two of them: Oriental and fresh

11 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

I love the various scents that MINE…

I love the various scents that MINE Perfume Lab have created. I started with all 3 sample sets and from there, have chosen: Vesevo, Patchouli, OUD, Arche, & Shamrock. The quality of product is matched by their professional advertisement and I will be returning for more soon! Grazie!

27 April 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Seamless / Efficient Service and An Incredible Product

I recently ordered a couple of the MinePerfumeLab Sample Sets. The whole process was super smooth. The webpage is extremely user friendly, communication was clear and concise throughout and I received my order in a few days. Fantastic service overall. With respect to the Sample Perfumes, I am captivated. The vast array of different scents are incredible. Pure Artisanship on display. I am eagerly looking forward to trying them all and then purchasing some larger bottles of my favourites.

5 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

From the USA WITH LOVE

From the USA WITH LOVE. Some of the best scents and great customer service

6 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 2 out of 5 stars

I did bought Archie parfume 2 years ago…

I did bought Archie parfume 2 years ago and were smelling amazing,long lasting.Bought now and smells just for 1-2h,looks like quality went down,also on the website when i placed the order,it was two samples that I should get,but I never did,just a bottle of parfume.I wrote an email asking,no one answered..I am a bit dissappointed of quality now,dont know whats happen .Sorry

5 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you for your honest feedback 💛
We’re sorry to hear that your recent experience with Arche and the sample issue did not meet your expectations, especially compared to your previous purchase. This is not the standard we aim to maintain.

We also regret the lack of response to your email. Please reach out again at info@mineperfumelab.com
so we can properly check your order and assist you directly ✨

Rated 4 out of 5 stars

Love the scent and shopping so quick

Love the scent and shopping so quick! You forgot to put on my two free samples though. Always love trying new scents.
Lots of compliments on St Incense.
-Kevin

4 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Quality of craftmanship, acknowlegded

Every detail was correct, the scents are suberb, the delivery was clearly announced, on time. Thank you so much for introducing me into the beautiful world of your exquisite fragrances ! Grazie mille

8 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

I ordered the sample pack

I ordered the sample pack, so that I could test many different fragrances, to find out which fragrances I lean towards. I am very impressed with you fragrances, unique in a class of its own. I love the projection at first spray, and the dry down tells the whole story. I look forward to purchase again soon

6 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

I sprayed this on me and could not…

I sprayed this on me and could not believe how long the fragrance lasted. So many other brands fade within hours. This one gets a bit more subtle but still lingers well on the skin. Gorgeous scent!

6 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Grazie di cuore 💛

Rated 1 out of 5 stars

It's the second time I didn't receive…

It's the second time I didn't receive simples .. it's written in the site... I send emails but no one answered 😕

6 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you for your feedback 💛
We’re sorry that your order was incomplete and that the samples you were expecting were missing. This isn’t the standard of service we aim to provide.

Please contact us at info@mineperfumelab.com
so we can look into it and resolve the issue right away

Rated 5 out of 5 stars

Mine perfume lab has always provided…

Mine perfume lab has always provided great quality products and for the most part an exemplary customer experience. I have been a customer for several years. When they started out small every interaction with them felt like it was handled quickly and personally. Email questions were answered almost instantly. Then the company experienced explosive growth and the struggle to maintain quality products and the connection to the customer. (Not to mention the struggle with tariffs). Mine Perfume still delivers a quality product. Although I do frequently check my email to see if there is a 20% off coupon to take advantage of.

6 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Fantastic

Fantastic smells, great marketing, excellent service. Please stay as you are. I already use 5 of your perfumes! My Guerlains, Ormondo Jaynes & Francis Kurkdjians stay in my closet since I have discovered Mine. Txs. Karim

6 May 2026
Mineperfumelab logo

Reply from Mineperfumelab

Grazie di cuore 💛

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look