Mindset Reviews 925

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 742 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making complex processes much easier to navigate. Many highlight the outstanding customer service, noting the team's ability to provide clear explanations, answer all questions, and offer consistent support throughout their claims. The overall service is frequently described as professional, efficient, and structured, leading to a smooth and positive user experience. People are particularly grateful for the personalized care and the respectful, understanding approach of the staff, which instilled confidence and reduced stress during what can often be overwhelming situations. The company's ability to secure positive outcomes for claims is also a recurring theme, with many expressing immense relief and satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, dedication, and care... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process simple, easy... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough about Desiree! She is AMAZING! I've applied twice for SSI and have been denied. Desiree was EXTREMELY: Friendly, patient, kind, understanding, knowledgeable, easy to understand an... See more

Rated 5 out of 5 stars

Lisa with Mindset and her coworkers stuck by my side through the very frustrating, confusing process that goes on with these systems and processes. My advice is don’t give up and you get mindset to h... See more

Rated 5 out of 5 stars

Mary from mindset was all the way around awesome. She did my application, made sure I understood everything, and made sure I didn’t have any more questions. She did send me the name and number to my a... See more

Rated 5 out of 5 stars

The Mindset team & in particular my Case Manager Danae were absolutely amazing. Also, while I only worked with her for a brief moment, my Lawyer Laci was incredible. Patient, detailed, & actually too... See more


Company details

  1. Disability Insurance Company
  2. Disability Services and Support Organisation
  3. Mental Health Service
  4. Social Security Attorney

Written by the company

Mindset assists those with a mental illness and their caregivers in applying for Social Security Disability benefits(SSI and SSDI). We represent claimants from an initial application and through an appeal at the hearing level if needed. We are your close advocate through the convoluted process of applying for and being awarded your benefits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

925 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

THIS COMPANY ROCKS!!!!!

They explained things to me in layman's terms so I could understand everything that was going on. They kept me up to date on how things were going, and helped me keep a peace of mind and not stress about anything. I would recommend them to anyone who needs help with stuff like this.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Vinson an amazing man

Vinson an amazing man, A Hero, He has saved my life I have been through to much in my life to the point I couldn't trust anyone but I Trusted him and my team with mindset care. They showed me true compassion and empathy, had unending patience and grace with the issues I've been plagued with for the majority of my life. If you need someone to fight for you, This man Is Top Tier. I'd tell him to run for president if he would.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Dwayne was outstanding

Dwayne was outstanding. He listened patiently to my story, explained everything clearly without jargon, and helped me gather what I needed. He responded quickly to every question and made a stressful process feel manageable.
His thorough, caring approach gave me real confidence in my case. If you're applying for disability, you won’t find better support.
Highly recommend! Thank you, Dwayne!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

That you are appreciated.

I would just like to express my gratitude to your team,and a big thank you to Chelsea for your time,you are greatly appreciated,to your team Thank you ,very very much.love you guys.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Great site

I think this is a very good site to have Jenna was my case worker she always did everything she could to help. And it only took a couple years but this site is also very convienent. Thank u so much to u all.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Shaun Newton (Case Manager) is…

Shaun Newton (Case Manager) is extremely professional and attentive. He is an asset to the Mindset Care team. Shaun truly cares about his clients, and always answers any questions or concerns in a clear & concise manner. Highly recommend.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Fighting alone doesn't have to be the normal anymore.... :)

First, thank you for making me feel like a person that you genuinely care about. Fighting for yourself in this situation against an opponent who seems to be incredibly cold and unjust typically, is so stressful when you are alone amd dont know what is happening. I feel so much more hopeful with MindSet fighting with me and for me now too. Shaun has been amazing and attention with all my questions. I received a denial, asked MindSet to assist me, and less than 2 weeks later, my appeal was already in the Reconsideration stage! I've never seen the next step with Social Security move so quickly. I appreciate Shaun and his professional and considerate answers to my requests. It's hard to ask for help, especially in such a detrimental and personal matter. I can honestly say, that I now feel like I have a much much bigger chance at winning my appeal and case overall, and I am so grateful that I don't feel like a random claim # anymore. Thank you for all your help Shaun..... I really appreciate you.

Sara Anderson

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Drinou lauture

Thank you to Sherrif for being great to me by helping me file for SSI for my autism daughter, she was very nice and patient. She explained everything to me how the process is going to be. I hope that with the help of sherrief and the mindset team I got the help for my daughter.Thank you once again for going hard to help those in need.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding quality service

Would like to take the time to acknowledge the mindset team and C/M Shaun
He has been on board with my case for some time now and has been a catalyst in making progress and extremely helpful in navigating my current claim towards the final stages. I would recommend mindset care and their staff to anyone seeking upmost quality and punctual advice in their disability services.. keep up the good work.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been lucky enough to have Shaun…

I’ve been lucky enough to have Shaun walking me through this process as I go and I can’t be more thankful! He’s made this entire process so much easier for me and he’s explained everything step by step. He’s updated me throughout so that I’m not worried or confused as to where we’re at and that takes away so much anxiety. He’s been patient with me when it’s taken me time to get back to him and he’s always so polite, kind and understanding! If it wasn’t for Mindset, and specifically Shaun, I would have no doubt gotten overwhelmed and given up on this by now. Thank you so much for sticking this out with me!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you mindset!

I couldnt have done all this without my caseworker, Linda, from the mindset staff! Made this easier on me every step of the way! Great communication, very knowledgeable about the process and was able to answer all questions I had. Thanks again Linda and mindset!

17 March 2026
Unprompted review

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