Mindful SoulsReviews 

3,666
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including crystals and jewelry, often noting their beauty and authenticity. Many people appreciate the subscription boxes, finding them to be a great value and a source of joy and self-care. The customer service and staff are frequently highlighted as amazing, kind, and helpful, going above and beyond to resolve issues and make customers feel appreciated. Reviewers also commend the thoughtful packaging and the overall positive energy associated with the items. However, some customers experienced issues with product quality, such as items arriving poorly made or damaged, or not meeting expectations. A few people also mentioned problems with subscription management, shipping delays, missing items, or receiving duplicate crystals in advent calendars.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality of items like crystals,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality of items,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the company truly... See more

Subscription

Consumers generally express satisfaction with their subscriptions, often looking forward to receiving their... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful curated box that I felt was just for me and exactly what was needed. Beautiful crystals, jewelry and items that helped me on my spiritual journey. Arrived quickly and can not wait to receive... See more

Company replied

Rated 5 out of 5 stars

I’ve been getting the Mindful Souls subscription boxes for the past 2 months and they’re totally worth the cost. The items in each box would cost way more if you bought them individually, and ever... See more

Company replied

Rated 5 out of 5 stars

The csc was great on all my orders. I'm pretty much in love with EVERYTHING I've gotten except for my latest purchase the laboradite bangle bracelet which is too big it's fallen off my wrist -- prett... See more

Company replied

Rated 5 out of 5 stars

I look forward to receiving my box every month, it is a big uplifting peaceful experience. This monthly box, it is the one thing I have set aside for myself, my self-care. As a full-time mother, wif... See more

Company replied


Company details

  1. Meditation Center

About Mindful Souls

Written by the company

🌿 Mindfulness Made Simple 🌟

A monthly dose of tools and rituals tailored for modern life. ✨

🧘 About Us

Mindful Souls started in 2018 as a small team with a really big dream: to bring peace, mindfulness, and joy into the lives of others. 💜 And so, the Mindful Box was born—a subscription box filled with natural crystals, spiritual tools, beginner-friendly guidance, and more! 🔮🛂

💡 What We Stand For

“We believe mindfulness and spiritual growth belong to everyone—so we make it easy.”

Our Mindful Boxes, curated by our gem guru, Monal Gehlot, and a team of lithotherapists, have already touched the lives of 180,000+ subscribers across the USA, Europe, and Australia! 🌍

✨ What Sets Us Apart? 🌟

  • 💎 100% natural crystals with certified authenticity.
  • 🌍 Ethical sourcing and responsible practices.
  • 📚 Experts in lithotherapy and spirituality.
  • 🔧 Soul-nurturing items beyond subscription boxes.
  • 🙏 Every purchase donates a meal to a child in need in India (320,000+ meals donated!).

📂 Categories


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(3,666)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my box

Love my box! Can't wait for another!

14 February 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your kind words! We're so happy to hear that you love your box. We can’t wait for you to enjoy the next one as well. 💛

If you ever need anything, feel free to reach out—we’re always here to help!

Rated 5 out of 5 stars

I had a small issue and it was resolved…

I had a small issue and it was resolved with professionalism and great kindness. Love to all out there.

28 February 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your kind words! We’re really glad to hear that your issue was resolved smoothly. Your appreciation truly means a lot to us.

Sending love right back to you! If you ever need any assistance in the future, we’re always here to help. 💛

Rated 5 out of 5 stars

The quality was outstanding

The quality was outstanding, I was truly impressed and will be recommending!

2 February 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your kind words! 🌟
We’re truly delighted to hear that you were impressed with the quality. Your recommendation means a lot to us, and it really motivates our team to keep delivering the best.

If you ever need any assistance or have feedback to share, we’re always here to help. 💫

Rated 5 out of 5 stars

The customer service was the best

The customer service was the best. I appreciate kind, understanding, patient and professional people and that's exactly what Mindful Souls team members are. The process was smooth and easy and I received super fast responses. Aeina was really awesome. My issue was resolved and I highly recommend Mindful Souls.

25 February 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your wonderful feedback! We’re truly grateful for your kind words and are delighted to hear that your experience with our customer service was smooth and efficient. We’ll be sure to share your appreciation with Aeina—she’ll be thrilled to know she made such a positive impact. Thank you for recommending Mindful Souls; we’re always here if you need anything! 💛✨

Rated 5 out of 5 stars

Love it

One of the best! I found a lot support in any question regarding the order I made.
So much kindness and warmth!!
I really recommend their products, very well made, and I highly recommend for the capability of the team to work with passion and put the soul in it.
Amazing!🦋✨️🔮

24 February 2026
Unprompted review
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Reply from Mindful Souls

Thank you from the bottom of our hearts for such a beautiful message! 💛✨
We’re so happy to hear that you felt supported and cared for while reaching out to us. Your words about our team’s kindness, passion, and the soul we put into our work truly mean everything to us. We’re grateful for your recommendation and for being part of the Mindful Souls journey. 🦋🔮

Rated 5 out of 5 stars

Healing crystals

I am in love with these monthly boxes of crystals. This month was my box 2 , which had healing gems. I look forward to these each month now I get excited when it’s time for them to arrive.

24 February 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for sharing your excitement! We’re absolutely delighted to hear that you’re loving your monthly crystal boxes—especially your second box with healing gems. Knowing you look forward to them each month truly makes our day. We can’t wait for you to experience what’s coming next! 💛✨

Rated 5 out of 5 stars

Mindful Souls is a tremendous company

Mindful Souls is a tremendous company! I have received over a dozen boxes from them and all have been amazing. I did receive two damaged products once and after I took pictures and sent them in, mindful souls replaced the broken pieces immediately, with profuse apologies! I honestly can’t say enough about this mindful company, they have a tremendous customer service centre and their products are beautiful! I highly recommend them!

24 February 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your wonderful feedback! We’re truly grateful for your kind words and for being such a loyal part of the Mindful Souls family. We’re glad our team could quickly resolve the issue with the damaged items and make things right for you. Your appreciation for our products and customer service means the world to us. Thank you for the recommendation and for trusting Mindful Souls—we’re always here for you. 💛✨

Rated 5 out of 5 stars

Customer Service is Excellent

Aside from the mindful boxes that I received every month, which is perfect! I also would like to say, their customer service is excellent. I have mistakenly added another item after paying. I need to pay additional because of that and since it's not the item that I want, I need to contact customer service. They responded right away and resolved my issue quickly. I would like to thank the Mindful Souls Team specially, Pragya, who helped me take off the item that I accidentally added, Jennifer for updating me with the item that I added, Jennifer, Susmita and Shaina for answering my questions and also giving me updates. More power to you all!

6 February 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for taking the time to share such a thoughtful review! We’re truly delighted to hear that you’re enjoying your monthly Mindful Souls boxes and that our customer service team was able to assist you quickly and smoothly.

A special thank you for recognizing Pragya, Jennifer, Susmita, and Shaina—we’ll be sure to share your kind words with them. Your appreciation and encouragement mean a lot to our entire team.

More power to you as well, and thank you for being a valued part of the Mindful Souls family! 💛✨

Rated 5 out of 5 stars

Best customer service 24/7

Best customer service 24/7! Extremely helpful! Love the spiritual items too! Favorite day of the month is opening my Mindful Souls box !

18 February 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for the love! We’re thrilled to hear that you had a great experience with our 24/7 customer support and that you enjoy our spiritual items. Knowing that opening your Mindful Souls box is the favorite day of your month truly means the world to us. 💛✨

Rated 5 out of 5 stars

Polite & Quick Customer Service

I had a question, after office hours, and customer service quickly and politely answered my question via their online chat. It's nice to know that they are always available for their customers.

21 February 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you for your kind feedback! We’re glad our customer service team could assist you promptly, even after office hours. Knowing that you felt supported means a lot to us—we’re always here to help whenever you need us. 💛

Rated 5 out of 5 stars

New anklet

Mystery Box #3

Loving wearing the solar system bracelet as an anklet - perfect 🤩

16 February 2026
Unprompted review
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Reply from Mindful Souls

That sounds amazing! 🤩 It looks just as beautiful as an anklet — we’re so happy you’re loving it. Thank you for sharing the love! ✨

Rated 5 out of 5 stars

Thankful for Mindful Souls

Mindful Souls stand by their products and care about the people who buy from them. Recently, I lost a gift box because a 12-year-old boy came while I was working and destroyed my boxes from Amazon and took the monthly subscription box and a pair of shoes. This was pretty upsetting, but I will say that I was treated kindly by Mindful Souls. The products have very nice energy and I will continue to buy from them.

11 February 2026
Unprompted review
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Reply from Mindful Souls

Thank you for sharing your experience with us. We’re truly sorry for what happened, and we appreciate your understanding. Your kind words mean a lot to us, and we’re glad you felt supported by our team. We truly value your trust and look forward to serving you again. 💛

Rated 5 out of 5 stars

They are just awesome..I ordered a kit…

They are just awesome..I ordered a kit and it was missing a few items and they are sending me a whole new kit..I was so in shock at the gerositty they actually care..And the mindful soul box came with gorgeous crystals and I received the oils for free with that order..The talisman I ordered is just exquisite!!! Thank you Mindful Soul..BB

10 February 2026
Unprompted review
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Reply from Mindful Souls

Thank you so much for your wonderful words 💛

We’re truly happy to hear that our team could make things right for you and that you felt the care and generosity behind it—that means everything to us. It’s amazing to know you loved the crystals, the free oils, and found the talisman exquisite ✨

Rated 5 out of 5 stars

Amazing Customer Service

I purchased a Tarot Deck and was having trouble reading the booklet that came with it because my eyesite is not the best with smaller print. They were able to send me a PDF of the booklet so I could read it on my computer in the larger print. I have always loved the items I purchase from Mindful Souls and when it comes to crystals I can say I have 100% trust in the quality of the crystals I purchase. They are beautiful.

5 February 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for sharing your experience 💛

We’re really happy to hear that the PDF guide helped and that you were able to enjoy your Tarot deck comfortably. It means a lot to us to know you trust the quality of our crystals and continue to love the items you receive. Your kind words truly inspire our team—thank you for being part of the Mindful Souls family ✨

Rated 5 out of 5 stars

Amazing

Beautiful high quality products ✨ very satisfied with my order 💜

11 February 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your lovely feedback 💜✨
We’re delighted to hear that you’re satisfied with your order and enjoying the quality of our products. Your support truly means a lot to us!

Rated 5 out of 5 stars

For real Customer Service!

Besides being the most-fun-ever monthly box, Mindful Souls customer service is truly exceptional. I messed up an order and contacted them for help. The responses were almost immediate, and they were understanding, kind, and very helpful. My issue was fixed with no fuss, delays, or nonsense. Customer service hasn't gone extinct... it just lives at Mindful Souls. Highly recommend!

8 February 2026
Unprompted review
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Reply from Mindful Souls

You’re very welcome 💛

We truly appreciate you taking the time to share your experience. It means so much to us to know that you’re enjoying the Mindful Souls box and felt supported by our customer service team. Your encouragement keeps us inspired to continue creating meaningful experiences for our community ✨

Rated 1 out of 5 stars

Despite cancelling a subscription over…

Despite cancelling a subscription over a year ago! Out of the blue they are sending me a box and have charged me for it! I don’t want it and no response except it will be looked into! Be careful of the scam that when you cancel they can automatically start it up again without checking with you

9 February 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you for sharing your concern — we’re truly sorry to hear how worrying and frustrating this situation must feel, especially after believing your subscription had been cancelled. We completely understand how unexpected charges can cause concern, and we truly want to clarify and resolve this for you as quickly as possible.

At the moment, we have not been able to locate the subscription details based on the information available. To help us review this thoroughly, could you kindly share the email address used for the subscription, order number, or any relevant details? Once we have this, we will carefully investigate what may have happened and provide a clear update.

Please rest assured that we never intend to restart subscriptions without authorization, and we take concerns like this very seriously. Our goal is always to ensure transparency and peace of mind for our community.

We truly appreciate your patience and the opportunity to look into this for you, and we look forward to resolving this matter as soon as possible. 🤍

Rated 5 out of 5 stars

Mindful soul help me grow spiritually…

Mindful soul help me grow spiritually and I am always at peace anytime I receive my mindful soul box so I recommend mindful soul to anyone who would like to grow spiritually and care for their soul to mindful soul 💕

10 February 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for sharing this beautiful experience 💕

We’re truly honored to be a part of your spiritual journey and so happy to hear that your Mindful Souls box brings you peace and support in your growth. Your recommendation means the world to us.

Rated 5 out of 5 stars

Wonderful Store

I finds Mindful Souls to be very educational and know that anyone who takes the time to look through their inventory will feel the same. The have a good variety of crystals, stones, rocks and jewelry to choose from. The reference guides, pamphlets and videos serve as a perfect source of information for the items you buy. There Customer Service is the best. I highly recommend this shop.

7 February 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for your wonderful feedback! 💛

We’re truly happy to hear that you find Mindful Souls educational and appreciate the variety of crystals, stones, and jewelry we offer. It’s great to know that our reference guides, pamphlets, and videos have been helpful in enhancing your experience. Your kind words about our customer service mean a lot to our team.

Thank you for recommending us and for being a valued part of the Mindful Souls community ✨

Rated 4 out of 5 stars

It's generally nice stock but there are…

Amended to 4 stars as they have replaced missing items :)

It's generally nice stock but there are often items missing. I have had three experiences of this, and now a fourth! I ordered the Full Experience box and only 10 items out of what should have been 12 arrived. Not very reliable in that way. Icelanding spar stone also missing from my most recent subscription box and sometimes the wrong item included.

9 February 2026
Unprompted review
Mindful Souls logo

Reply from Mindful Souls

Thank you so much for taking the time to update your review and for amending it to 4 stars — we truly appreciate it 😊

We’re really glad to hear that the missing items were replaced and that you’re enjoying the overall selection in the box. That said, we sincerely apologize for the repeated instances of missing or incorrect items. We completely understand how frustrating this can be, especially when you’re looking forward to receiving the full experience you ordered.

Your feedback about item accuracy and reliability has been shared with our fulfillment team so we can address this at the root and ensure better quality checks going forward. Experiences like yours help us improve, and we’re grateful you took the time to highlight this.

Thank you again for your patience, understanding, and continued support. If there’s ever anything you need, our team is always here to help 💛

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