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mindfuel.co.nz Reviews 

347
•
TrustScore 5 out of 5

4.9

Vitamin and Supplements Store
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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting the fresh ingredients and the impressively wide variety of herbal goods available for purchase. Consumers frequently love the incredibly fast shipping times, seamless purchasing process, and the delightful surprise of receiving unexpected free gifts with their delivered packages. Though some customers noted that certain specialized orders, particularly live plants, took significantly longer to arrive than standard products. A few reviewers additionally mentioned encountering occasional issues such as transit damage or individual plants failing to thrive properly after delivery.

What people talk about most

Product

Consumers find product quality and variety to be exceptional, expressing strong satisfaction with the range... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting exceptionally fast and... See more

Quality

Reviewers mention positive feedback about quality, expressing great appreciation for the top-notch... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional and swift support.... See more

Order

Users describe positive interactions with order, highlighting quick and easy ordering processes alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... See more

Rated 5 out of 5 stars

Great communication, and the seller was really nice holding off my delivery until I was back from holidays, and they even threw a few free samples in there. I'll probably buy more stuff in the future!... See more

Rated 5 out of 5 stars

Wow! I am so happy you guys exist!!! Where were you 20 years ago? Your merchandise is top quality and you are definitely in our " black" book of special connections. The delivery was overnight...wh... See more

Rated 5 out of 5 stars

Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!

Company details

  1. Vitamin and Supplements Store
  2. Herb Shop
  3. Smart Shop
  4. Vaporizer Store

Written by the company

Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.

Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(347)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Super service

Great service. Quick processing of order. Good communication. Confirmation order received after checkout then followed by email to chosen address with follow up of shipping email. In general a easy purchase of a varied range of products with reasonable pricing. Not sure if the free sample was a welcome gift as a first-time customer but it was warmly received & a great way to promote products new or otherwise 😊. All said & done will certainly be a regular customer as the product I purchased I could not find elsewhere other than overseas.Thank you Mindfuel for your service & free sample- hope its not a 1 off. Fantastic enjoyable shopping experience 👍

30 April 2025
Rated 4 out of 5 stars

Delivered to a shoe store for me to pick up :/

Thanks to a quick reply, I will say that the product is fine but I will be sure to specify NOT using NZ couriers in future orders.

17 April 2025
mindfuel.co.nz logo

Reply from mindfuel.co.nz

Hi Bill,

We're really sorry to hear about the hassle you experienced with your delivery. We’ve used NZ Couriers for many years after NZ Post became too unreliable with pickups, sometimes only collecting every few days. We understand it’s frustrating when things don’t go smoothly.

You’ve ordered from us several times before, so you may already know that NZ Couriers is our default provider—but we do clearly state on our shipping page that we can send via NZ Post if requested (just allow a few extra days). We also offer non-signature delivery at the customer’s risk, which can help avoid missed deliveries like this one.

We appreciate your feedback and want to make things easier going forward. Just pop a note in the “Delivery Instructions” box at checkout letting us know if you prefer NZ Post or non-signature delivery—we’re happy to accommodate.

Thanks again for your support across your past orders, and sorry again for the inconvenience this time around.

— The MindFuel Team

Rated 1 out of 5 stars

Given I sent an email and a photo of…

Given I sent an email and a photo of the crack in the stem of the pipe I purchased and received no response, I think it not surprising the score was low.

31 March 2025
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Reply from mindfuel.co.nz

Hi Bruce,
Thanks for your feedback and we're really sorry to hear about the issue with your pipe. We've checked our inbox thoroughly but unfortunately we never received your email or the photo you mentioned. It's possible it may not have come through due to a technical glitch or a spam filter.

If you could please resend your message and photo to sales@mindfuel.co.nz, we’ll make this right for you as quickly as possible. We really value our customers and appreciate the chance to sort this out.

Thanks again,
The MindFuel Team

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