Mindbody Reviews 1,727

This is a great platform that offers good inventory control and reporting.

We’ve absolutely loved working with Iris at Mindbody!

She’s been so insightful and supportive as we prepare to launch our Attentive set-up, and has really taken the time to understand the needs across our studios.

As a growing multi-studio business, it’s so important for us to have real-time, personalised support from a real person – and Iris has been exactly that. Her guidance has helped us confidently utilise key features on Mindbody and made the whole process feel seamless. We’re so grateful for her support!

Very easy to follow along, clear communication, and very friendly!

I had an amazing experience working with Rafael! They were incredibly helpful while guiding me through the Mindbody website and made learning new things feel so easy and stress-free. Their patience, knowledge, and willingness to support every step of the way really stood out. I truly appreciate how they took the time to explain everything clearly and made sure I felt confident using the system. Highly recommend them to anyone looking for guidance and support!

The whole team have been friendly, helpful, and patient with me as I learn the Mindbody system. The interface seems intuitive.

My experience with Chad Coombes was great and throughout our meeting he was patient and helpful.

I had a wonderful experience with one of your representatives while troubleshooting an issue with our credit card processing system. She was incredibly patient, kind, and supportive throughout the entire call.
She took the time to really listen, walk me through each step clearly, and made sure I felt comfortable and confident with the process. Her professionalism and calm, positive demeanor made what could have been a stressful situation feel much more manageable.
She truly went above and beyond to help resolve the issue, and I’m so grateful for her support. Thank you for having such a dedicated and caring team member, she did an outstanding job!

The thing that makes this product so great is clearly the tech support. They have all been incredibly helpful and know how to navigate the software like pros.

The negative side is that much of the navigation is not intuitive and difficult to correct errors without the aid of their tech support.

I've spent enough time on a small issue. Unable to even find a way to reach customer support. Send you to a do loop with no way to actually get there, or so buried you can't find.

I have thoroughly enjoyed my time and experience with Ingrid, as I have tried to learn and navigate attentive. She has been very patient and thorough as she tries to help me understand the complexity of the software. I could not have set our system up without her. And she has been willing to take as much time as I need both in person and through email, she has been quick to understand our unique studio operations and has been able to direct me in the best way to use the software. And always makes me feel like is no dumb question. I have relied on her a lot and will continue to do so as we perfect the automation to best help our studio. Ingrid is the best!

Felipe is amazing!

recently had my second marketing session with Gustavo from Mindbody, and I can honestly say that after three years of using the platform, it finally feels like what I’ve been paying for is paying off. Gustavo was extremely knowledgeable, caring, and clear throughout the entire process. This was by far the best experience I’ve had with Mindbody so far. I highly recommend having more team members like Gustavo—he truly makes a difference in client satisfaction. I would give him 6 stars if I could.

Eric was super helpful.
I was even a few minutes late to the meeting and he was super understanding and still took the time to answer my questions!

Our onboarding process was very smooth, and we are still receiving support when needed. A special thank you to Pelayo Jaimez for the assistance throughout.

It took time to make everything work. And I still not sure about the results. The worst thing- I have 1 year contract.

The customer service was great! Pam was so accommodating and knowledgeable.

Just got off the phone with a client engagement specialist. We had requested to cancel our contract because none of the features promised to us were actually working. Our business is loosing 5-10k a month since switching to MindBody.

After listening patiently to every concern I have he didn’t have a rebuttal, a work around, a fix.. just stated they won’t let us out of our contract.

They nickel a dime you, there are so many hidden fees. They promise the moon and don’t even deliver dust.

Avoid at all costs.

EDIT: After Mind body reply. Just so you all know, 1 out of the 10 feaatures they promised us actually work! They have no fix for that. Only response is "your contract states you cant cancel". Will they make the promised features work? No...

Nathalia is what makes us okay to continue using MindBody, the platform itself is super super annoying however Nathalia is amazing!