Reached out multiple times via email after purchase and only got a response and solution once a friend with social media following contacted via instagram
Company replied
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I required my bikini before my holiday which was 5 days away, after emailing MinaNovski, regarding express delivery. I received a reply within a day. I was told the item would be sent express shipping... See more
Excellent experience Quick response when messaging the team and fast delivery. Arrived the next morning, great customer service every time I’ve made an enquiry. And the dress itself is UNREAL!... See more
The team at Mina are super professional & kind. Great comms via email also. I purchased a bikini top and despite me taking a risk with the sizing upon my purchase they were still super kind and... See more
Company details
Written by the company
Mina Novski is a womenswear brand founded in 2020 by designer Yasmina Ossai. All of our pieces are designed and handmade in London. Our aim is to uplift and embrace those that desire to stand out and embrace their shape and size.
Contact info
United Kingdom
- 07702085231
- info@minanovski.com
- minanovski.com
4.2
Great
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reached out multiple times via email…
Reached out multiple times via email after purchase and only got a response and solution once a friend with social media following contacted via instagram
22 June 2026
Reply from Mina Novski
Thank you for this — and we’re genuinely sorry your emails went unanswered. We’ve since found they’d been landing in our spam folder, which is completely on us to fix, and we hate that it took a DM to get your order sorted. That’s not the experience we want anyone to have. We’ve reached out privately to make things right. Thank you for flagging it — it’s helped us catch something we needed to.
Mina Novski xx
The team at Mina are super professional…
The team at Mina are super professional & kind.
Great comms via email also.
I purchased a bikini top and despite me taking a risk with the sizing upon my purchase they were still super kind and giving.
Will be a forever customer!
5 March 2026
Very speedy
Very speedy, tracked package, came immediately after announced shipping dates
11 January 2026
I required my bikini before my holiday…
I required my bikini before my holiday which was 5 days away, after emailing MinaNovski, regarding express delivery. I received a reply within a day. I was told the item would be sent express shipping & it was delivered within 2 days. I was extreamly satisfied with the service & the attentiveness. My bikini got none stop compliments & I’ve thoroughly enjoyed my experience with the company, no complaints, 5 stars across the board 🤩
3 September 2025
A must have!
Absolutely love the fit of the bikini bra, especially for a small boob girlie this really suits my frame! A staple piece for sure 🫰🏽
Also arrived so quickly!
6 August 2025
Incredible quality and super fast…
Incredible quality and super fast shipping! I absolutely love my Mina Novski sarong, its super versatile and gorgeous!
10 May 2025
Quick delivery & high-quality clothing!
23 June 2025
Second time ordering. Excellent
Super fast delivery and gorgeous product! Loved my corset.
19 December 2024
Love this dress!
Beautiful dress and material! It fits so well. Shipping was also so fast.
10 December 2023
Lovely service with a high quality item to match.
Lovely service. Excellent quality of dress and cannot speak higher to the level of service experienced considering that the item was purchased in sales periods where services are busier than usual.
14 November 2023
Excellent experience
Excellent experience
Quick response when messaging the team and fast delivery. Arrived the next morning, great customer service every time I’ve made an enquiry. And the dress itself is UNREAL!
The compliments I received, the amount of people I sent the link to, I couldn’t believe it myself.
Would 100% recommend
5 September 2023
Beautiful dress!
11 January 2022
10/10
I ordered a dress and requested expedited shipping and this company did just that. They assured me my order would get to me by the date I requested and it even arrived a couple days before I even needed it, I had time to try it on and everything. I also live in the US so they really did that!! I would definitely recommend them to everyone and the dress was beautiful, thank you!
2 November 2021
Gorgeous dresses and amazing service!
Dresses are stunning!!!!! And the service exceeded expectations, arriving before my holiday and with a sweet note! Would highly recommend and will definitely be making another purchase x
29 October 2021
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