counterfeiting
counterfeiting.
Saw some shoes i like in a physical shop but they didn't have my size anymore so I ordered "the same" (same brand, same price) on min-loafer.se.
i got similar shoes tho: not the same material (a cheaper one), velcro replacing a metal loop (not like on the pix), not the same brand written on the shoes. it's clearly a cheaper bad, fake version of the one they're showing online...
Reply from Min Loafer
Dear Audrey,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
Please accept our sincere apologies if the item you received does not match your expectations or what was presented on our website. We understand how disappointing this must be. We would like to investigate the issue and find a proper solution for you.
Could you please contact us at kontakt@min-loafer.se with your order number and photos of the item received? Our team is available and will get back to you as quickly as possible with options such as return or refund.
We are committed to ensuring your satisfaction and hope to resolve this matter promptly.
Kind regards,
Customer Service Team
Min Loafer