min-lilla-sotnos.se Reviews 

1,205
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Honestly, I thought I was ordering from a Swedish supplier. It was going to be here between 28 august - 31 August. We still don’t have this. I’ve ordered 2 weeks ago and still no update. They don’... See more

Company replied

Rated 3 out of 5 stars

Late delivery Sadly our order arrived after christmas day. But what was disappointing is that the tracking said we should receive it latest the 24th December. We received a message the 24th saying... See more

Rated 3 out of 5 stars

I intended to order a different variant from what I received. The order page is not clear. It shows the same picture, no matter what variant/size is choosen. That is misleading. Ordering page shall... See more

Rated 2 out of 5 stars

Please read all the reviews before ordering from this company. I made the mistake of ignoring the negative reviews and regret my decision. I ordered the Woods personalised puzzel on May 17th. My item... See more

Company details

  1. Children's Toys Store

Written by the company

Vår passion för Min lilla Sötnos började när vi väntade vårt första barn. Precis som för alla föräldrar handlar de nio månaderna av graviditeten om att köpa saker till barnet och att inreda barnkammaren. Under sökandet letade vi också efter barnleksaker. Det var här vårt intresse för roliga och pedagogiska leksaker började. Våra leksaker har en lång livslängd, är tillverkade av naturprodukter och är noggrant utvalda.


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2.4

Poor

TrustScore 2.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 1 month

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2.4

All reviews

(1,205)

118 reviews in the last 12 months

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Rated 1 out of 5 stars

2 weeks after still no delivery

Honestly, I thought I was ordering from a Swedish supplier. It was going to be here between 28 august - 31 August. We still don’t have this. I’ve ordered 2 weeks ago and still no update. They don’t reply back and I have no idea what country I’ve been ordering from.

I’ve ordered a puzzle planer and it’s still not here.

1 September 2026
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Dear Customer,

We are sorry that your order has been delayed and that you have not received a clear update or response. We understand how frustrating this can be.

Please send us your order number or the email address used for the order so we can check the delivery status and assist you further.

Kind regards,
Customer Support Team

Rated 1 out of 5 stars

0 stars

0 stars. All comes from China, not the same product as in the picture. Total scam. I thought I was buying something locally. Late delivery and the wallclock for kids that I ordered arrived all broken. Not worth complaining.

1 June 2026
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Dear Customer,

We're sorry to hear that your experience did not meet your expectations.

We are proud to serve customers throughout Europe and beyond. The majority of our products for the European market come from a carefully selected network of trusted suppliers in China, with the flexibility to source from other countries when needed. Every product is tested by us in the Netherlands before being offered for sale to help ensure the quality our customers expect.

We would like to investigate your case further. Please email us your order number, the email address used to place your order, and clear photos of the damaged wall clock you received. This will allow us to review your case thoroughly and work towards an appropriate solution.

Kind regards,
Customer Support Team

Rated 1 out of 5 stars

Terrible

Terrible! I received a product with incorrect names on - and they didn't offer to help me out. Only offer the same as I receive in my inbox - 10% on next order - I will NEVER again place an order here!

17 April 2026
Unprompted review
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Reply from min-lilla-sotnos.se

Bäste kund,

Vi beklagar verkligen det som har hänt och ber uppriktigt om ursäkt för det besvär som de felaktiga namnen på din personliga produkt har orsakat. Som vi ser har en ersättningsbeställning redan ordnats och skickats ut för att rätta till felet.

Välkommen att kontakta vår kundtjänst direkt om du behöver ytterligare hjälp angående din beställning.

Med vänliga hälsningar,
Kundtjänstteamet

Rated 1 out of 5 stars

I would give 0 stars if I could

I would give 0 stars if I could. We bought kids play kitchens with running water and they worked for a minute each. We realised this is a scam site with fake reviews on its site, and we will probably never get the money back.

4 April 2026
Unprompted review
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Reply from min-lilla-sotnos.se

Dear Customer,

Thank you for your feedback, and we’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide.

To help us investigate this matter and offer you a proper solution, could you please provide your order number or any details used when placing the order (such as your email address)?

Kindly reach out to us via email with this information so we can assist you further and resolve this as quickly as possible.

Kind regards,
Customer Support Team

Rated 3 out of 5 stars

Late delivery

Late delivery

Sadly our order arrived after christmas day. But what was disappointing is that the tracking said we should receive it latest the 24th December. We received a message the 24th saying that the parcel was delivered at our door. It was not. And it was actually delivered 4 days after.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

This is such a scam page!

This is such a scam page!

I have been waiting for my package since the order was placed 30/11-2025. I have tried to contact their costumer service which is according to their web page open between 10-17. Not true. An automated message in Dutch keeps playing even though they claim to be a Swedish company. Emailed them, gotten an automated response back from ”Hannah”.
Finally got the tracking number and now I can see that the order is coming from China and more specifically a dropshipping company called Yanwen. This is such bullshit! Nowhere on their page is there any information about that. They make it seem as if they got inspired by their child to open this webshop. I will definitely return the items and if they give me issues then I will just contact my card issuer to get my money back.

Do not buy anything from this page.

17 December 2025
Unprompted review
Rated 3 out of 5 stars

A very nice product but far too long wait for it

I ordered a hip-seat and it was very useful! My grandchild is rather heavy now and I still want to be able to make him fall asleep while carrying him around. Now I can do that!
The wait for the hip-seat was far too long, but now I have it and I use it every time I meet my grandson.

9 November 2025
Unprompted review
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Reply from min-lilla-sotnos.se

Hello Susanne

Thank you so much for your feedback! 😊 We’re glad the hip-seat is helping you enjoy time with your grandson. We’re sorry for the long wait and appreciate your patience!

Rated 4 out of 5 stars

Items of the order were delaied but the…

Items of the order were delaied but the Costumer service showed commitment and solved the problem!

17 October 2025
Unprompted review
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Reply from min-lilla-sotnos.se

Hello Maria,
Thank you for your feedback! We’re glad to hear that our customer service was able to help and that the issue was resolved. We hope to serve you again soon!

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication, with consistently quick responses. The quality is great, and I’m very satisfied with my order.

16 October 2025
Unprompted review
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Reply from min-lilla-sotnos.se

Hello Ekesioo,
We’re so glad to hear you’re satisfied with your order and our service! Thank you for your kind feedback, and we appreciate your support!

Rated 4 out of 5 stars

A little long delivery

A little long delivery. One of the packaging was totally smashed but everything works fine.

30 August 2025
Unprompted review
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Reply from min-lilla-sotnos.se

Hello Caroline

We apologize for the delay and the damaged packaging. Please contact us via email, and we will be happy to assist you.

Rated 1 out of 5 stars

This website is a scam just like…

This website is a scam just like everyone else is writing. Never got my package delivered. Is a chinese dropshipping business. Just order from amazon instead.

11 August 2025
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hi John,

Thank you for your feedback. We're sorry to hear about your experience. We’re a growing shop and understand how frustrating this must feel. If you haven’t received your package, please email us – we’re happy to look into it and help where we can.

Rated 1 out of 5 stars

Avoid at all cost

The same experiences as others here: terrible. If you for some reason can not pick up the parcel, their policy is to destroy the products. This is horrible for the environment. Do not order from them. Also, very long delivery times and they provide no information when/how the parcel will be delivered. Very specific policies on how returns and claims can be made and it will cost you to return products. Customer service replies in AI manner to emails.

13 June 2025
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hi Sanna,
Thank you for sharing your concerns. We understand your frustration about delivery and return policies. We’re continuously working to improve our service and communication. If you have specific questions or need help, please email us directly — we’re here to assist you.

Rated 1 out of 5 stars

terrible company

What a terrible company. They ship products from abroad, and if you want to return something, you have to pay for international shipping. It took over a month to receive the items, so we couldn’t even use them as planned. Never again. Looks like they just buy stuff from Temu and resell it themselves...

4 May 2025
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hello David,
Sorry to hear you’re disappointed. That’s not the experience we want to provide. If you still need help, feel free to email us and we’ll be happy to take a closer look

Rated 5 out of 5 stars

My grandson is a walking beginner with…

My grandson is a walking beginner with his new shoes and loves it!

15 April 2025
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hello Ingela

Thank you for your review! How wonderful to hear that your grandson loves his new shoes and that they help him with his walking! 😊

Rated 4 out of 5 stars

It took longer than expected to get the…

It took longer than expected to get the parcel but when it came it was great!

2 April 2025
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hello Erika

Thank you for your feedback! We're sorry that the delivery took longer than expected, but we're glad that you're happy with the product once it arrives. Thanks for sharing!

Rated 5 out of 5 stars

Very useful product.

30 March 2025
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hello Bojan

Thank you for your review! We're glad to hear that you find the product useful. We appreciate your feedback!



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