As first time parents and visiting other shops, we found Millie & Ralph to be very informative with the employees having large knowledge on all the items in store. The staff where not persuasive to... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered an outfit that could be personalised but as we don’t have a name yet I didn’t require the personalisation. A lovely lady called Olivia contacted me to make sure I didn’t need the name placing... See more
Millie and Ralph where the clothes I chose for my grandson to bring home his beautiful young daughter. I chose the pink knitted set of tiny pants, jacket, booties and hat complete with the most gorgeo... See more
I have bought baby clothes for my grandchildren from Millie and Ralph before so I knew quality of their products would be exceptional. They are well made and look much better, if possible, in real li... See more
Company details
Written by the company
Welcome to Millie & Ralph. We are a leading online retailer of spanish, traditional, contemporary and knitted baby wear.
Contact info
Units 2a/3 Elsham Park, Tattershall Way, Fairfield Ind Est, LN11 0UZ, Louth, United Kingdom
- customerservices@millieandralph.co.uk
- millieandralph.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Amazing product
Amazing product - absolutely gorgeous and fast delivery too! Highly recommend
5 June 2026
Great service
5 June 2026
Beautiful set
Brought the set for my friend and was absolutely beautiful and quick delivery
4 June 2026
Beautiful
This item was for a gift
The garment was beautiful and the web site easy to use
4 June 2026
Beautiful product received fairly…
Beautiful product received fairly quickly and in very good condition due to the amazing packaging.
14 May 2026
Poor Hoppy!
Really disappointed when the Steiff Hoppy arrived. It certainly wasn't carefully wrapped.
I expected a box or at least tissue paper, but no it was unceremoniously thrown into a creased up plastic bag and stuck with a label.
11 June 2026
Unprompted review
Reply from Millie & Ralph
Hi Ros
Thank you for taking the time to leave a review and I'm sorry to read you are disappointed. As your review is organic I am unable to locate an order details. With regards to gift wrapping, we do offer this at checkout with the option to add a gift box. If your item was not boxed then this will be due to you opting to not add this option. Items are shipped in their original packaging in one of our branded mailing bags if this option was not selected. If you wish to reach out to our customer service team with your order number we can of course look into this and ensure the order was correct. As a small family run business we are of course sadended that you felt your service was 1 star.
Kind Regards
Ben
Millie & Ralph
Millie & Ralph
Nice quality clothes
4 June 2026
Super service
Super service. Contacted me after delivery about personalisation as I hadn’t requested. Fast delivery.Highly recommend
4 June 2026
We ordered the silver cross cove
We ordered the silver cross cove
From Millie and Ralph on pre order for early June in April
We thought that would be ok as our granddaughter wasn’t due until the end of June but she came early
I contacted Millie and Ralph and told them the situation
And they reshuffled some orders so as we could at least have the car seat and base
And then to our surprise the next day
( today ) the pram arrived
They went above and beyond to help
Us would recommend to anyone
Thank you so much
One happy daughter and new granddaughter
In her beautiful new pram xx
10 June 2026
Unprompted review
Ordered an outfit that could be…
Ordered an outfit that could be personalised but as we don’t have a name yet I didn’t require the personalisation. A lovely lady called Olivia contacted me to make sure I didn’t need the name placing on the outfit before they sent it. Delivery was fast and I was kept up to date on how the order was being processed. The customer service is fantastic, so are the clothes. I’m very happy with my choices and will definitely order again. Definitely recommend Millie & Ralph.
2 June 2026
The bows arrived today and they are…
The bows arrived today and they are beautiful so Thankyou so much. Will be purchasing again.
3 June 2026
Very efficient and quick delivery
Very efficient and quick delivery, particularly as one of the items was personalised.
3 June 2026
Perfect personalised sleep suits for my…
Perfect personalised sleep suits for my granddaughter. Lovely quality,well made,and super quick delivery. Thank you so much.Highly recommend.
3 June 2026
The cardigan was beautifully made soft…
The cardigan was beautifully made soft my great grandaughter looked beautiful in the cardigan . so pleased delivery was great as packaging was
2 June 2026
Amazing service from order to delivery…
Amazing service from order to delivery .
Quality of baby clothes are amazing .So soft and well made .
Cant wait for baby to wear them
2 June 2026
Amazing customer service
I ordered a few items as a gift. After I ordered i reviwed my details and realised it was going to be delivered to my old address. I emailed the company and Olivia rectified this for me. Customer service was second to none. Thanks again!
The quality of the clothes are beautiful. I'd definitely order from Millie and Ralph again when I'm looking for something special.
19 May 2026
Unprompted review
Never received my item
1 June 2026
Reply from Millie & Ralph
Hi Eve
Thank you for taking the time to leave a Trustpilot review. I am sorry to hear that you haven’t received your parcel. Having looked into this from the order number linked to the review I can see that Royal Mail have returned this to sender as you didn’t provide a full delivery address as checkout. The house name or number was missing and they were unable to deliver this. If you would like to reach out to our customer service by email they can arrange to resend this or issue a refund once returned by Royal Mail.
Kind Regards
Ben
Millie & Ralph
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