Millie & Ralph Reviews 

11,556
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,086 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting exceptional craftsmanship and soft materials. Many appreciate the option for personalization, making items extra special for gifts. People frequently commend the efficient service, noting quick responses and fast, reliable delivery. However, some customers also noted concerns regarding order fulfillment, with a few experiencing significant delays in delivery or dispatch. These individuals mentioned waiting for pre-ordered items past expected dates or receiving no dispatch information, leading to disappointment.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and beautiful design... See more

Quality

Customers consistently note positive experiences with quality, frequently describing items as beautiful,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful baby suit. Better than a baby-grow, but comfortable and easy wear for a baby. Quality soft material. Attractive detail with smocking and little tractors embroidered, and little collar an... See more

Rated 5 out of 5 stars

I had a query about my order and I had a very quick response, putting my mind at ease. The items I ordered were as the picture on the website showed. I am a very happy customer and I would definitely... See more

Rated 5 out of 5 stars

Ordered an outfit that could be personalised but as we don’t have a name yet I didn’t require the personalisation. A lovely lady called Olivia contacted me to make sure I didn’t need the name placing... See more

Rated 5 out of 5 stars

Millie and Ralph where the clothes I chose for my grandson to bring home his beautiful young daughter. I chose the pink knitted set of tiny pants, jacket, booties and hat complete with the most gorgeo... See more



Company details

  1. Baby Clothing Store

Written by the company

Welcome to Millie & Ralph. We are a leading online retailer of spanish, traditional, contemporary and knitted baby wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,556)

1,068 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I thought the clothes officially say…

I thought the clothes officially say millie and ralph but were dandelion ???

13 May 2026
Millie & Ralph logo

Reply from Millie & Ralph

Hi Maqadas

Thank you for taking the time to leave a review and we are of course disappointed that you rated us just 1 star. We do have our own Millie & Ralph collection but also sell clothes from many other brands. You can search by brand online and all products do detail the brand of the item. I can only apologise if this wasn't clear.

Kind regards

Ben
Millie & Ralph

Rated 5 out of 5 stars

Amazing!!

Amazing!!!

Brilliant quality and super soft!! Cannot wait to put my little girl in this baby grow!!

12 May 2026
Rated 5 out of 5 stars

Visited the store in Tattershall way

Visited the store in Tattershall way , Louth today to purchase a pram.
The service was excellent, we were served and very well looked after by Sophie.
She kindly demonstrated lots of prams and car seats. Sophie was very kind , polite and courteous.
We purchased a pram and car seat and are so very happy .
Thank you

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Babysuit

Absolutely delighted with my personalised purchase.
Very good quality and reasonable price.
Will certainly be ordering again from this company.

8 May 2026
Rated 2 out of 5 stars

Exceptional goods but poor delivery

The good bought were exceptional as always , beautiful cardigan and tremendous pjs ,however, a Careless mistake was made when transferring the delivery address to dpd, the wrong address was added resulting in my daughter not receiving the parcel that I ordered on next day delivery.
I emailed the company and the goods were resent but of course arrived another 2 days later . Which was a shame.

Thank you Ben for replying to my review,
Please note my parcel was not at a neighbours address in fact we were unable to locate the house the parcel was left at, we most certainly did not collect the first parcel as we are extremely honest as you can see by my review .
I stated the goods received were exceptional quality as always but the express delivery failed .

6 May 2026
Millie & Ralph logo

Reply from Millie & Ralph

Hi Jill

Thank you for taking the time to leave a review and I'm sorry to hear that your parcel was incorrectly addressed with a neighbouring house number. Sadly our team are only human and mistakes occasionally do happen. This was of course rectified as soon as you notified us and a replacement order sent. I'm sorry to see that this meant you rated our service just 2 stars. Upon arranging a retrieval collection of the parcel with DPD sadly the homeowner advised that they no longer had this an d this had been collected.

Kind regards

Ben
Millie & Ralph

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look