I had the pleasure of being assisted by Ritu at the Blackpool branch in trying power chairs & she is the sole reason I chose to purchase the chair through Millercare rather than purchase online.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff at the Warrington store were absolutely amazing! From the very first phone call through to our visit in store, the service was exceptional. They had a variety of wheelchairs ready for m... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
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Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.9
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Came into the shop on Saturday and today. Would just like to thank Tara and Alan in particular for their respectful, sensitive assistance.
14 July 2026
Unprompted review
Reply from Millercare
Dear Rory,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that you received such respectful service from Tara and Alan. We continuously strive to deliver excellence, and your kind words reaffirm that we're on the right track. We will pass on your kind words to the Leyland team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Very good
Paul from Wigan came all the way to Blackpool to sort out my nan’s stairlift. He got it done and gave me some tips on how to look after it too.
13 July 2026
Unprompted review
Reply from Millercare
Dear Sean,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Department. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that our engineer Paul attended to your nan's stairlifts and even provided some tips as well. We continuously strive to deliver excellence, and your kind words reaffirm that we're on the right track. We will pass on your kind words to the Service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Took my dad this morning to Heywood for…
Took my dad this morning to Heywood for a mobility scooter . Julia was lovely patient and very knowledgeable of whic one would be best for my Dad.
Julia is now bringing one to the home next week. Very impressed x
10 July 2026
Unprompted review
Reply from Millercare
Dear Keeley,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that Julia was lovely, patient and knowledgeable whilst assisting your dad with a mobility scooter. We continuously strive to deliver excellence, and your kind words reaffirm that we're on the right track. We will pass on your kind words to the Heywood team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Very helpful and knowledgeable…
Very helpful and knowledgeable especially Ritu.
9 July 2026
Unprompted review
Reply from Millercare
Dear Jacky,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that Ritu was very helpful and knowledgeable. We continuously strive to deliver excellence, and your kind words reaffirm that we're on the right track. We will pass on your kind words to the Blackpool team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Very friendly and helpful team in…
Very friendly and helpful team in Leyland
30 June 2026
Unprompted review
Reply from Millercare
Dear Katherine,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that the staff were very friendly and helpful when you visited our Leyland mobility showroom.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Exceptional Customer Service from Desiree Jones
We visited Miller Care in Leyland on 22nd June, looking for advice and equipment to help my dad, and we were incredibly fortunate to be looked after by Desiree Jones.
From the moment we arrived, Desiree treated us with genuine kindness, patience and respect. She took the time to understand Dad’s needs, never rushed us, and offered thoughtful advice that went far beyond simply selling products. At a time that can feel quite emotional and overwhelming, she made the whole experience reassuring and positive.
Nothing was too much trouble. Desiree was prepared to source equipment from another branch, took measurements, followed up afterwards by email, and continued to help us even when we ended up visiting the Preston store to try a chair that wasn’t available in Leyland. Although our final purchase was made there, we wanted to make sure the recognition went to the person who made it happen in the first place.
Desiree has a wonderful manner with people. She communicates with warmth, empathy and genuine care, and she has a natural ability to put people at ease. She is exactly the sort of person you hope to meet when you are facing the challenges that can come with reduced mobility and later life.
She is an absolute credit to Miller Care, and we wouldn’t hesitate to seek her out again in the future. Thank you, Desiree, for going above and beyond. Your kindness, professionalism and compassion made a lasting impression on both of us.
With sincere thanks,
Nic & Pops Quinn
22 June 2026
Unprompted review
Reply from Millercare
Dear Nicola,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that Desiree was able to support you and your dad with the care, compassion and professionalism that means so much during what can be an emotional time. We'll be sure to pass on your wonderful feedback to Desiree and the wider team, who will be thrilled to know they made such a positive difference. Thank you for choosing Millercare, and we wish your dad all the very best.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Very disappointing
Very disappointing. I've been a customer for many years and they used to be excellent. Something seems to have gone very wrong this year. My last order in March was a muddle from start to finish. I decided to give them another chance.
Goods ordered. No way to track properly on the website, which used to be the case and the SHOP app doesn't work. I phoned and was told my goods would arrive on Friday. Nothing came and the Amazon (!) tracking number now just says it's been delayed and they'll let me know if another date is scheduled.
Customer Service isn't open on Saturdays any more and the shipping costs have almost doubled in three months.
I've still not got my goods.
Sorted, thank you.
4 July 2026
Unprompted review
Reply from Millercare
Dear Ali,
Thank you for taking the time to leave your feedback. We are truly sorry to hear about your recent experience and understand how frustrating it must be to be left waiting for an order, especially after being given an expected delivery date. This is certainly not the level of service we strive to provide, and we're particularly disappointed to hear that, as a long-standing customer, you feel that our service has fallen short of the standards you've come to expect from us.
We would really appreciate the opportunity to investigate this for you and work towards a resolution as quickly as possible. Unfortunately, we’re unable to identify your order from your review, so please contact me directly with your order details by emailing: customerservice@millercare.co.uk or calling 01254 356565.
Once we have your information, we'll look into the delivery delay, the tracking issues you've experienced, and any other concerns you've raised. Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Millercare.
Regards,
Millercare Customer Service Team
Friendly and professional
Friendly, professional service. Julia couldn’t have been more helpful. Setting up the rollator was clearly explained. Overall an excellent experience.
Mike F
3 July 2026
Unprompted review
Reply from Millercare
Dear Mike,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that you had such a positive experience and that Julia provided friendly, professional, and helpful service throughout. It's great to know the rollator setup was explained clearly and gave you confidence from the start. We truly appreciate your kind words and thank you for choosing Millercare.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Staff really helpful and friendly
Staff really helpful and friendly, have great product knowledge and assisted me with everything I needed
24 June 2026
Unprompted review
Reply from Millercare
Dear Sarah,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that the staff have been really helpful and friendly with great product knowledge whilst assisting you.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Oldham Slipper Shopping
Visited the Oldham store with my mum looking for some wide fitting slippers (which is much harder than it sounds). Two lovely ladies (I think hink Joanne and Andrea) were very helpful bring all suitable styles and sizes up from the stockroom for us to try on. Nothing was too much trouble. We found what we were looking for and went home very happy indeed.
22 June 2026
Unprompted review
Reply from Millercare
Dear Louise,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that Joanne and Andrea were able to help you and your mum find the right pair of wide-fitting slippers. Providing friendly, patient service is very important to us, and we're pleased that nothing was too much trouble during your visit. We hope your mum enjoys her new slippers, and we look forward to welcoming you both back to the store soon.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Cracking little scooter
Went into Bolton store on Bury Rd today to buy a electric scooter and was greeted by Maria, she was very polite and pleasant also very knowledgeable about all the scooters...she helped us choose a cracking one and even helped us load it into our car...thank you Maria for all your help today.
20 June 2026
Unprompted review
Reply from Millercare
Dear Dianne,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Bolton branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that Marie was very polite, pleasant and knowledgeable whilst assisting you with a scooter and helped you load it into the car. We will be sure to pass your kind comments on to Marie and the Bolton team.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
New wheels
I took my 90 yr old Dad who had do far resisted getting a mobility aid even though his balance is getting worse and he was starting to loose his confidence
We walked into the shop and spoke to Andrea and she was so knowledgeable caring and understanding
Dad felt like he was in a car showroom buying his new set of wheels and when he came out with a Ferrari red Nitro walker his face was a picture x
Thank you so much for your care and attention x
19 June 2026
Unprompted review
Reply from Millercare
Dear Jane,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We’re delighted that Andrea was able to help your Dad find the right mobility aid with care, understanding, and expert advice. It’s wonderful to hear how much confidence he gained, and we love that he chose the Ferrari red Nitro walker! Thank you for your kind words, and we wish your Dad many happy and confident journeys with his new wheels. We will be sure to pass your kind comments on to Jean and the Heywood team.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Burnley Millercare
Went to the Burnley Millercare site today looking for a powered wheelchair. Claire the Supervisor was really helpful and explained how the efoldi navigator worked. We tested the chair in the store and in the car park, making sure it fitted easily into the car. Claire was really helpful and a delight to deal with. Left the store with a new wheelchair which was fully insured. Thank you Claire!
16 June 2026
Unprompted review
Reply from Millercare
Dear Joanne,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Burnley branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that Claire provided such helpful guidance and took the time to ensure the eFOLDi Navigator was the right fit for both your needs and your vehicle. It's great that you were able to leave with confidence in your new powered wheelchair and insurance cover in place. We will be sure to pass your kind comments on to Claire and the Burnley team.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Very friendly staff
Very friendly staff, extremely helpful. Knowledgeable about the product.
15 June 2026
Unprompted review
Reply from Millercare
Dear Catherine,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We are delighted that the staff have been very friendly, helpful and knowledgeable. We will pass on your kind words to the Oldham branch, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Ken from Millercare came out to do a…
Ken from Millercare came out to do a home demonstration and he was very pleasant, friendly and very helpful. Totally put my mind at rest and I ordered one
12 June 2026
Unprompted review
Reply from Millercare
Dear Susan,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We are delighted that Ken provided your free home assessment whilst being pleasant, friendly and very helpful. We will pass on your kind words to the Blackpool branch, as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Mobility Scooter change
Millercare and their staff are exceptional . I came to the Wigan store with my Husband, as I wanted to enquire about changing the mobility scooter I had to a different one due to a change in circumstances. Tracey and Gemma (hoping I've spelt their names correctly. Forgive me if I haven't) went above and beyond to assist me . From the moment we stepped into the store, they greeted us with a friendly manner . They could not do enough for us , whilst remaining professional , they were both understanding very knowledgeable . I was able to trial a different scooter out, which met my needs . Tracey contacted the mobility scheme on my behalf to explain my circumstances before allowing me to continue the consult with them , resulting in Gemma delivering a choice of 2 scooters to my home for me to have another trial in order for me to make my final decision. Gemma took my previous scooter away and left me with my newest choice which better suits my needs. Once again , thank you both for all your help and showing compassion and understanding. Myself and my Husband are both truly grateful 🙂 . Best wishes Denise
5 June 2026
Unprompted review
Reply from Millercare
Dear Denise,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Wigan branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We are delighted that Tracey and Gemma were able to support you throughout the process and help you find a scooter that better meets your needs. Providing compassionate, professional, and personalised service is something we take great pride in, and your feedback means a great deal to us. We will be sure to share your thanks with Tracey and Gemma, and we wish you all the very best with your new scooter.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Great advise & customer service from…
Great advise & customer service from Phil & Lee at the Stockport branch. Thank you so much.
10 June 2026
Unprompted review
Reply from Millercare
Dear Lucy,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Stockport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted that Phil and Lee provided such great advice and service whilst you visited our Stockport showroom.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Great personal service:
Nick, Dot & Lucy from Millercare in Oswaldtwistle went the extra mile in finding & loaning us a child's wheelchair for my 9 year old grandson after he had to have a painful operation on one of his legs.
They were so helpful in locating a child's wheelchair from within their group and Blake loves his wheelchair.
20 May 2026
Unprompted review
Reply from Millercare
Dear Frank,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted that Nick, Dot and Lucy were able to help source a suitable wheelchair for Blake during his recovery. It's great to hear that he loves his wheelchair, and we wish him a speedy and comfortable recovery.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
We bought a stairlift via Miller Care…
We bought a stairlift via Miller Care in Heywood for my Grandad. Great service, would highly reccomend.
5 June 2026
Unprompted review
Reply from Millercare
Dear Annamarie,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that the staff have provided such great service whilst assisting your Grandad with a stairlift. We truly appreciate your kind words and look forward to assisting you with any future needs.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Great Service by friendly, knowledgeable people
Welcoming, friendly and helpful. Nothing was to much trouble. They were knowledgeable about their products and allowed us to have a go, including seeing if the mobility scooter fit in the boot.
5 June 2026
Unprompted review
Reply from Millercare
Dear Stephanie,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
We're delighted to hear that our team was welcoming, friendly, and able to help you find the right product with confidence. It’s great to know that trying the equipment and checking the scooter fitted in your car made the experience even more useful. We appreciate your kind feedback and look forward to welcoming you back to us in the future.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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