Beautiful, on-trend clothes. Shopping is always very fast from Germany. My only criticism is the cost of shipping (approximately £10). If you want to exchange an item for sizing reasons, you end up pa... See more
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Review summary
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Based on these reviews
Beautiful high quality clothing and accessories! Love the trends and fast shipping to US. Prices have risen, but in US we have a total idiot (that’s too nice) imposing tariffs that only hurt consumers... See more
Company replied
I really liked the leggings I got, the style is unique and they are well-made and comfortable. However, I am quite unhappy about being nailed by a pretty significant duty payment, which wasn... See more
Company replied
I discovered this brand a few months ago and followed them for a while before buying. I always really loved their Jewellery and finally decided to buy my girlfriend the Heart ring. It looks super ni... See more
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Company details
Written by the company
Through simplicity and a touch of rock'n'roll, we create everyday essentials for everywhere you go. We create your favorite dress. Your everyday sweater. Your lifetime jacket. Always hand in hand with our core values: Simplicity and rock‘n’roll.
Contact info
Paul-Lincke-Ufer 42-43, 10999, Berlin, Germany
- hello@mikuta.com
- mikuta.com
3.5
Average
506 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I place an order had no confirmation
I place an order had no confirmation. And now all my questions on watts app are ignored . So am concerned of scam
30 November 2025
Unprompted review
Reply from MIKUTA
Hello Pamela,
Thank you for reaching out and for sharing your experience with us. 🖤
We’re really sorry for the worry this has caused you - that’s absolutely not the feeling we want you to have with us.
Since this was your first order, it’s possible that the confirmation email landed in your spam or promotions folder by mistake, which sometimes happens with new senders.
Please rest assured we’re a legitimate brand and we’re here for you. If you still can’t find the confirmation, please reach out to us via email at hello@mikuta.com and we’ll happily locate your order, resend the confirmation and update you on the status.
Thank you for giving us the chance to make this right.
With love,
Customer Experience Team
Excellent
Quality of all the products I have ordered is sensational. I have order alpaca sweaters both the hoodie and the sweater. I also ordered the pink long sweater. Lots of room for a very comfortable fit, and excellent quality materials. The look is amazing. Clothes are generous, roomy and not stingy in fit. It can be dressed up or down. Today I am expecting the Leo Jacket, and I know it too will be fabulous....
28 November 2025
Unprompted review
Reply from MIKUTA
Hi Cari,
Thank you so much for such a glowing review - what a joy to read! ✨
It makes us proud and happy to know that you’re loving the quality, the comfort and the fit of your pieces. Our alpaca knits are truly special and hearing that they’ve hit the mark for you means everything to us.
Thank you for the trust and hope to see you back again soon!
With love,
Customer Experience Team
Love this Mikuta It’s my happy place🖤
14 November 2025
Unprompted review
Reply from MIKUTA
Hi Tracy,
Thank you so much for this - short, sweet and straight to the heart. 🖤
If MIKUTA is your happy place, then you’ve just become ours.
Come back anytime you need a little boost - we’re always here for you!
With love,
Customer Experience Team
Beautiful clothing/accessories & great service
Beautiful high quality clothing and accessories! Love the trends and fast shipping to US. Prices have risen, but in US we have a total idiot (that’s too nice) imposing tariffs that only hurt consumers. So now I shop sales. Restock delays are frustrating, but overall love Mikuta!
25 November 2025
Unprompted review
Reply from MIKUTA
Hi there,
Thank you for this super honest and thoughtful review!
We are pleased to hear you love MIKUTA - both the clothes and the little treasures in the accessories corner.
And yes…tariffs, restocks, the whole rollercoaster - we feel it too. We Are working hard to keep things moving smoothly, bring styles back faster and keep that MIKUTA spark shining no matter what the world throws our way.
Thanks for sticking with us and making space for MIKUTA in your wardrobe. 🖤
With love and care,
Customer Experience Team
I love Mikuta’s clothes
I love Mikuta’s clothes, they are full of character, personality and individuality; I feel so good wearing them. They are made really well with great fabrics of excellent quality.
Thank you 🙏
26 November 2025
Unprompted review
Reply from MIKUTA
Hello Melissa,
So happy to hear that our pieces make you feel so good - that’s exactly our purpose. Clothing should carry personality, not just fabric, and it’s amazing to know ours resonate with you.
Thank you for sharing this little boost with us today. 🖤
With love,
Customer Experience Team
Great service and fabulous clothes 🤩
After reading the reviews here I was a bit apprehensive about ordering but I’m so glad I did! Shipping was incredibly fast - less than a week to rural Australia and the clothes were spot on. I carefully checked the sizing with my measurements and have had 6 items delivered over two deliveries and they were all perfect. Whilst I checked all the horizontal measurements, I overlooked my taller than average height so the spunky sequins mini dress is more like a longer top. My mistake. Before my first order I’d made an error with my payment where I had almost immediate communication with them (it was the weekend) and the problem was resolved. Top customer service. The fabrics, designs and the cuts are fabulous. My new favourite brand 🖤
11 November 2025
Unprompted review
Reply from MIKUTA
Hi L,
Thank you so much for taking the leap and giving us a try!
We are thrilled to hear everything arrived safely (and so fast!) all the way to rural Australia. 🖤
Amazing that all the pieces fit just right - and yes, that sequins mini dress is definitely on the cheekier side… taller beauties sometimes turn it into a statement top instead. Your creativity wins! ✨
Enjoy all your new pieces and thank you for calling us your new favourite brand. This means the world!
With love,
Customer Experience Team
I was shopping online and must say they…
I was shopping online and must say they have Exceptional customer service, personalised and great attention to the details. Order was delivered in time for Friday:) as requested and quality just as described and so worth the price. Will I shop again? Absolutely:) Thank you
17 November 2025
Unprompted review
Reply from MIKUTA
Hi Zaiga,
Thank you for sharing your lovely experience!
We are glad that our team could support you with personalised care and attention - and that your order was delivered in time for Friday. 🤍
It makes us proud and happy that the quality of our pieces lived up to expectations.
We can’t wait to have you back, dear Zaiga!
With love,
Customer Experience Team
sorry but no sorry
Big mess I lost my order and have only unfulfilled promisses. They send me no active code for sorry. Seriously?
"Unfortunately, due to an unexpected stock error, The Black Long Sequin Dress is unavailable for shipment.
We have just processed the refund for this item.
You can expect the amount to appear in your account within 2–5 working days, depending on your payment method.
We completely understand how inconvenient this must be, and as a small gesture to make it up to you, we would love to offer you a 20€ voucher for your next purchase. Just use the code..."
22 November 2025
Unprompted review
Reply from MIKUTA
Hello Joanna,
thank you for sharing your feedback.🖤
We understand how frustrating it is when an item becomes unavailable after checkout - especially when you are excited about your order. Stock can sell out very quickly during busy moments and between the payment confirmation and the warehouse fulfilment step, an item can occasionally run out of stock.
Regarding the €20 voucher: as our team explained, it can’t be applied to sale items, but it’s fully valid for all remaining full-price pieces.
If there's anything else we can clarify or help with, we’re here for you.
With care and love,
Customer Experience Team
Superb on all levels
I've waited to leave this review, simply because I wanted to make sure I'd had time to really enjoy the items I'd ordered and WOW. I am beyond in love with all things MIKUTA 😍 The sizing, fit and quality of fabrics is really very impressive. Every package I opened, I just couldn't wait to see if the next piece would be as fab as the last and I can say with certainty that I've found my new go-to brand. Beautiful from website experience to delivery. Thanks!
20 November 2025
Unprompted review
Reply from MIKUTA
Hey Kate,
this absolutely made our day!
Thank you for taking the time to really live in your pieces before sharing your thoughts - that means so much.
Hearing that every item kept the excitement going and that you have found your new go-to brand? Pure joy on our side. 🤍
Can’t wait to keep surprising you!
With love,
Customer Experience Team
love the summer clothes
the delivery is very efficient , items are beautifully packaged . My only complaint would be that the clothes are slightly too long - its a matter of 1cm so hard to make a change to the hems .
the prices for the winter items are high I guess and as I don't wear'sweaters often not so relevant but I love the summer clothes
1 June 2025
Unprompted review
Reply from MIKUTA
Hey Hazel,
thank you so much for your thoughtful review! ✨
So glad the summer pieces and delivery made you happy! Your note on the lengths and winter prices is super helpful - these insights really guide us as we fine-tune future collections.
With love,
Customer Experience Team
Beautiful clothes but shipping costly
Beautiful, on-trend clothes. Shopping is always very fast from Germany. My only criticism is the cost of shipping (approximately £10). If you want to exchange an item for sizing reasons, you end up paying £30 total. Or £20 to refund. I also had to pay an additional £20 customs duty on my last item. It all adds up. Delivery should be free above a certain amount.
1 August 2025
Unprompted review
Reply from MIKUTA
Hello,
thank you for your lovely words and so valuable feedback! 🖤
It's lovely to hear how much you appreciate our pieces and that you find our delivery service efficient.
Also, thank you for mentioning the shipping and customs costs - we completely understand your point and feedback like yours truly helps us improve.
With love and care,
Customer Experience Team
Loyal customer
I just wanted to share some feedback and a suggestion with you. I have been purchasing many items from your store and I have always been impressed with the great fabric and overall quality of the products. However, I did experience a bit of disappointment with my recent purchase of a beach knitted dress. The stitching came apart on the first wear, even before washing, which was quite disheartening considering the item's price.
I would also like to take this opportunity to suggest the introduction of a loyalty reward scheme for customers like myself who have been consistently ordering from you. While I appreciate the discount codes offered for first orders, it would be wonderful to have something in place for loyal customers as well.
Thank you for your time and consideration.
18 November 2025
Unprompted review
Reply from MIKUTA
Hello Dawn,
Thank you for letting us know about your experience - and for being such a loyal customer. ✨
We are sorry to hear about the stitching issue on your dress. That shouldn’t indeed happened - have you had the chance to discuss it with our Customer Experience team? If not, please do so and we will take care of it right away.
And thank you for your suggestion about a loyalty program - it’s something we are exploring and feedback like yours truly helps.
With much love,
Customer Experience Team
LOVE Mikuta!
For one, the wonderful products! Mikuta has become quite a discussion between us girlfriends when we meet. We adore the style and love to discuss what’s new and what we were. Second, the packaging. It feels truly special to open up a Mikuta delivery, quite like a Christmas present! Third, but not last; the wonderful service. It is all one could ever ask for, and I truly appreciate that! 🤍🖤
18 November 2025
Unprompted review
Reply from MIKUTA
Hi Malin,
Thank you so much for sharing your experience!
It makes us so happy to know MIKUTA has become a topic of conversation with your girlfriends - that’s the biggest compliment we could receive. We love that opening a MIKUTA parcel feels special to you and it makes us happy to hear that our team has always been there with the care you deserve. 🤍
With love,
Customer Experience Team
I love Mikuta clothes
I love Mikuta clothes! I wear them everyday and they fit my lifestyle and are stylish and extremely well made.
16 November 2025
Unprompted review
Reply from MIKUTA
Hello,
Thank you so much for this lovely review! ✨
It makes us incredibly happy to hear that our pieces fit your everyday life - stylish, comfortable and well-made is exactly what we aim for.
With love,
Customer Experience Team
It’s a very good material and timeless…
It’s a very good material and timeless fashion!!!!
13 November 2025
Unprompted review
Reply from MIKUTA
Hello Begoña,
Thank you so much for your words!
We are delighted that you are enjoying the quality and timeless feel of our pieces - that’s exactly what we aim for.
With love,
Customer Experience Team
Great quality!
Great quality!!!
fits perfectly as described, fast shipment, amazing customer service
29 October 2025
Unprompted review
Reply from MIKUTA
Hi Simone,
Thank you so much! ✨
We are really happy to hear the quality impressed you, the fit was just right and everything arrived quickly - and it’s wonderful to know you had a great experience with our team too.
With love,
Customer Experience Team
I have only positive experience
I found this online store while looking for a clothes that would match my expectations on style and quality. Then I went to read the reviews, but most of them were not good. I still decided to try and made my first order. It came to me to US in 5 days, and it didn't disappoint me. In the last few months I made 4 orders and 2 returns of some items that didn't fit me well. I received the refunds after a couple of weeks as it said on their website. This is my true experience which was completely positive! I only wish that your prices would be less😊 I'd be buying more of your stuff in this case!
11 September 2025
Unprompted review
Reply from MIKUTA
Hi Merelena,
Thank you so much for sharing your honest experience - this truly means a lot to us! ✨
We are pleased to hear that your orders arrived quickly, that the pieces met your expectations and that your returns and refunds proceeded smoothly. It’s wonderful to have you with us on this journey, one order at a time.
And we hear you on the prices - we put a lot of care into our materials, craftsmanship and small-batch production, but we are always looking for ways to offer more value without compromising on quality.
Thank you again for trusting us despite the mixed reviews.
With much love,
Customer Experience Team
Impossible Return and Customer Support Gaslighting
I don’t even know where to begin...
I bought a sweater online recently. Unfortunately, when I received it, I discovered a noticeable dye defect on the fabric. It’s very obvious: all the knit stripes are even, while several stripes look as if they’ve been heavily smeared with silver paint.
I took photos of the defect and initiated a return. But at the PostNL office it turned out that the barcode doesn’t work and the antwoordnummer doesn’t exist. Neither PostNL nor Google can find the postal code of their return address. I suspected a scam and contacted Mikuta customer support. They sent me a new return label. But at the PostNL office the situation repeated again: the barcode didn’t work and their system cannot find this address—it simply doesn’t exist.
On top of that, customer support started gaslighting me, insisting that there is no defect and that the sweater is supposed to look like this - stained with paint!
I bought it with a huge 50% discount. Without the discount they sell this sweater for €280—can you imagine how terrible the quality rate is for that price?
I even showed the photos of the defect to several professional people who work in the fashion industry, including clothing design. Every single one of them agreed that this is clearly a manufacturing defect! I don’t understand why customer support refuses to acknowledge it? Their quality standards must be incredibly low!
At this point, I can’t return the item because there is no correct return label or return address provided. Support service only said that they are “looking into it with their logistics team” and then disappeared.
I’m left with a defective sweater and a terrible impression of the service and the brand.
Avoid this brand.
13 November 2025
Unprompted review
Reply from MIKUTA
Hello,
Thank you for sharing this feedback - we are genuinely sorry to read about your experience. This is absolutely not the impression we want to leave and we understand how frustrating this must have felt.
While we can’t identify your case due to the information provided here, we want to assure you that defective items are always taken seriously and we never intend to dismiss a customer’s concern. If something doesn’t look right, we investigate it with our product and quality teams to make things right.
Regarding the return label: we recently transitioned to a new logistics partner and although the vast majority of labels work without issues, isolated technical errors can unfortunately occur. If this happened to you twice, we sincerely apologise - you should never be left without a workable solution.
We would really appreciate the chance to review your case properly and help you resolve this. If you are open to it, please reach out to us again with your order number so we can take immediate action and provide a correct return option or an alternative solution.
We’re here to help and we’re committed to doing better.
With care,
Customer Experience Team
Super je récompende 😊😊😊🤗🤗🤗
13 November 2025
Unprompted review
Reply from MIKUTA
Hi Barbara,
Merci beaucoup pour votre recommandation! ✨
With love,
Customer Experience Team
Everything to love
The MIKUTA line is a gorgeous collection of fashion forward, well crafted, quality made pieces. I've purchased clothing and accessories and have always been very happy and satisfied with any item I've recieved. Communication from the company on order status is consistent and shipping is fast. I'm always looking for the next piece to add to my MIKUTA collection!
1 October 2025
Unprompted review
Reply from MIKUTA
Hello,
Thank you so much for sharing this! ✨
It makes us incredibly happy to hear how much you enjoy your MIKUTA pieces - from the craftsmanship to the service behind the scenes. It’s amazing to know you’re building your own little MIKUTA collection, piece by piece.
We can’t wait to surprise you with what’s coming next.
With love,
Customer Experience Team
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