Miinto Sverige Reviews 8,673

Reply from Miinto Sverige

Jan 23, 2025

Dear customer,

Thank you for your feedback.

I sincerely apologize for the lack of updates regarding your case. We have experienced an increase in inquiries, which has resulted in longer response times than usual. I fully understand that the delay in the delivery of your parcel was frustrating. I can now see that you have received your parcel and hope that, despite the inconvenience, you are satisfied with the item you purchased.

Please be sure that we are taking this matter seriously and we truly value your feedback. We also want to assure you that we’re addressing the issue while striving to improve the experience for all our customers, both new and returning.

Wishing you a wonderful day!
Best regards, Jennifer
Miinto Customer Success Team

Reply from Miinto Sverige

Jan 22, 2025

Dear Ali,

thank you for taking the time to provide us with feedback on your recent service experience. I'm sorry to hear that you are disappointed with the service you received. At Miinto, we strive to achieve the highest level of customer satisfaction, and it seems that we have not succeeded in this case.

I would also like to offer my sincere apologies for the delay in receiving a response! Due to the holiday season, we were receiving a large number of emails and requests, which may result in delays in our answer.

Regarding your case, I am sorry to hear that there was a mixup with the shoes you received. However, I am happy to see that our dedicated team has already taken on your case, and that your replacement shoe is already on its way to you!

We are always striving to improve our customer service and your shopping experience, and take your feedback very seriously. If you have any further concerns, we are here to assist you.

Thank you for your time and trust.

Tim, Miinto Customer Success Team ⭐️

Reply from Miinto Sverige

Jan 22, 2025

Dear Felix,

I hope this message finds you well.

We take all constructive criticism to heart so that we can improve our customer service. I have noted that you rated your case as a negative experience due to a delay with your order.

Regarding your case, I want to apologize that your order did not arrive in time. We are always striving to fulfil your order in the fastest way possible, and I am sorry that we did not succeed in your case. I am happy to see that you were able to receive your order now! I hope you are happy with your order from Miinto!

I understand that your recent experience with us fell short of your expectations, and I sincerely apologise for any inconvenience caused. We value your feedback and would like to ask if you would be willing to give us another opportunity to exceed your expectations. We are committed to making every effort to enhance your experience with us, even if it is just a small improvement.

Thank you for considering giving us a second chance and have a nice day.

Tim, Miinto Customer Success Team ⭐️

Reply from Miinto Sverige

Jan 22, 2025

Dear Jordan,

I hope this message finds you well.

We take all constructive criticism to heart so that we can improve our customer service. I have noted that you rated your case as a negative experience as your package did not arrive as expected.

Regarding your case, I am sorry that we were not able to offer you the luxury experience you expected. Please note that this particular brand does not usually provide a branded box with every purchase. I appreciate your understanding!

We value your feedback and would like to ask if you would be willing to give us another opportunity to exceed your expectations. We are committed to making every effort to enhance your experience with us, even if it is just a small improvement.

Thank you for considering giving us a second chance and have a nice day.

Tim, Miinto Customer Success Team ⭐️

Reply from Miinto Sverige

Dec 18, 2024

Dear Arianna,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent experience with Miinto.

We regret the inconvenience caused by the incorrect delivery address and understand how frustrating it must have been to resolve this on your own. We are also sorry to hear that the bag arrived with visible scratches, which is not the standard of quality we aim to deliver.

Regarding the return process, we apologize for any confusion about the return shipping costs for a damaged product. It is our policy to cover return shipping fees in such cases, and we will ensure that you are reimbursed for this expense. I have made sure the customer service team reaches out to you regarding the refund of the return fee.

We value your feedback as it helps us improve our service and prevent similar issues in the future. We hope you will give us another opportunity to provide you with a better experience.

Thank you for bringing these matters to our attention, and we are committed to making things right.

Sincerely,
Michal

Reply from Miinto Sverige

Dec 6, 2024

Kära Esam,

Tack för din recension.

Först och främst är jag verkligen ledsen att höra om din upplevelse och det faktum att du har fått en felaktig produkt.

Tänk på att i fall som ditt är det viktigt att kontakta vår kundtjänst och förse oss med bilder på varan samt en beskrivning av vad som hände, först då vet vi vad som hände och kan ge dig ytterligare support.

Jag gick vidare och skickade ett e-postmeddelande till dig med mer information och begäran om några bilder av det mottagna föremålet.

Än en gång, jag är verkligen ledsen för besväret.

Hjärtliga hälsningar,
Zbigniew, Miinto

Reply from Miinto Sverige

Nov 12, 2024

Dear Isabell,
Thank you for reaching out, and I apologize for the inconvenience of receiving the wrong model of jeans. If you could please send us a picture of the item you received, we’ll be able to verify the issue and arrange a refund for the return fee.

Thank you for your understanding, and we’re here to assist you further.

Best regards,
Charlotte, Miinto