I didn't get my order number so I was thinking that I probably wrote my email in the incorrect way, so I made contact with miinto costumer service and they gladly helped me within no time. That is a... See more
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See what reviewers are saying
Missed the sales discount that was shared just a few hours after I placed my order. So I contacted the Customer Service chat service. This was a very smooth process with quick response (from Miroslaw)... See more
Miinto is the perfect place to find best deals. I would recommend to add the option where the customer can choose which language he would like to choose for communication (like English or Dutch). As I... See more
Company replied
deep disappointment regarding an order I placed in January for a bag worth $300, which I have still not received. I opened a dispute about this issue, but I have not received any response or update... See more
Company replied
Company details
- Online Marketplace
- Clothing Store
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto is een wereldwijd mode-platform dat ’s werelds best geklede mensen verbindt met een unieke selectie van premium, luxe en hand-gekozen locale mode. Omdat we een platform zijn, hebben we zelf geen magazijnvoorraad, elke order wordt met zorg klaargemaakt door gepassioneerde mensen uit ’s werelds beste kleding boutiques. Voelt u zich geïnspireerd? Bezoek ons op www.miinto.be Mocht u ondersteuning nodig hebben, staan onze medewerkers klaar om u op elk tijdstip van de dag te ondersteunen via de chat.
Contact info
St Jorissteeg 2, 1012 XV, Amsterdam, Netherlands
- info@miinto.be
- miinto.be
4.1
Great
4K reviews
Replied to 85% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Miinto België
Dear Ann,
Thank you very much for taking the time to share your experience on Trustpilot.
We regret that we were unable to meet your expectations, leading to a negative experience for you.
If you need further assistance or information, we warmly invite you to contact our customer service.
Kind regards,
Miinto Customer Success Team
Exceptional Customer Service from…
Exceptional Customer Service from Miinto:
I recently had the pleasure of experiencing Miinto's exceptional customer service, and I felt compelled to share my positive experience. Despite encountering a defect with my purchase, I was promptly and efficiently assisted by their team Within less than a week, I was able to return my product and place a new order, all thanks to the dedicated assistance of Weronika. Her prompt response and helpful guidance made the entire process seamless and hassle-free. I was truly impressed by the level of care and professionalism demonstrated by Miinto's customer service team. This outstanding service has not only resolved my issue but also reinforced my trust in Miinto as a reliable and customer-focused online shopping platform. I highly recommend Miinto to anyone seeking not only great products but also exceptional customer support. Thank you, Weronika, and the entire Miinto team, for your outstanding service.
5 October 2023
Unprompted review
always fast delivery
always fast delivery, nicely packed, good customer service
21 August 2023
Unprompted review
Max Mara clutch
I am verry happy with my new max mara clutch.
It arrived on time for the wedding.
The customer service, Olga, gave me the right information so I could find everything I needed.
17 August 2023
Unprompted review
Reply from Miinto België
Dear Dominique,
Thank you for sharing your experience with Miinto!
We are happy to read that our team was able to assist you with all the correct information concerning your order. We're sure the clutch was a great addition to bring with you to the wedding.
Kind Regards,
Niels, Miinto Customer Success
Wrong item
Unfortunately, I received the wrong item. The good news is that the returns are easy.
13 July 2023
Unprompted review
Reply from Miinto België
Dear customer,
Thank you very much for sharing your experience on Trustpilot.
I apologize that we did not meet your expectations and that you received the wrong item. This was certainly not intended, and I understand that it was disappointing for you.
I have just sent an email to you with more information, and I hope that we can find a suitable solution together. I look forward to your response and I am ready to answer any questions you may have.
Once again, I sincerely apologize for the inconvenience you have experienced. We appreciate your feedback and will use it to further improve our services.
Best regards,
Nick
Miinto Customer Success
Reply from Miinto België
Dear Bo,
Thank you for your review!
It gives us great joy to read about your satisfaction of our website. We recommend to regularly take a look since our stock changes all the time.
Kind Regards,
Niels, Miinto Customer Success
Perfect!!!Nice shoes!
16 June 2023
Unprompted review
Order not received despite 2 calls to…
Order not received despite 2 calls to the helpdesk.
Order to be delivered at home, but tracking system says the order has to be picked up by recipient... of course no address is given where to find the parcel!
1st time and last time I am using Miinto.
12 June 2023
Unprompted review
Reply from Miinto België
Beste Miguel van Ackere,
Ik wil u graag bedanken voor uw recente aankoop bij Miinto en voor de tijd die u genomen hebt om uw ervaring te delen op Trustpilot.
Het spijt me dat we niet aan uw verwachtingen voldeden omtrent de levering van uw bestelling.
Jammer genoeg was het niet geheel duidelijk bij welk afhaalpunt uw pakketje geleverd werd. Als het goed is heeft u inmiddels het pakketje kunnen oppikken en ik hoop dat u alsnog tevreden bent met uw bestelling.
Ik heb u een mailtje gestuurd met wat meer informatie en kijk uit naar uw antwoord.
Nogmaals mijn excuses voor het ongemak.
Met vriendelijke groeten,
Nick, Miinto Customer Success
Unfortunately
Unfortunately, wrong color of the product. The service though was very good.
12 June 2023
Unprompted review
Reply from Miinto België
Dear Zazou,
Thank you very much for taking the time to share your experience on Trustpilot.
We regret that we were unable to meet your expectations, leading to a negative experience for you.
If you need further assistance or information, we warmly invite you to contact our customer service.
Kind regards,
Miinto Customer Success Team
Usually I am very happy with my orders…
Usually I am very happy with my orders from Miinto, but this order included a dress that was a bit stained. I returned the dress the same day as the day that I received it.
9 June 2023
Unprompted review
Reply from Miinto België
Beste Charlotte Imschoot,
Ik wil u graag bedanken voor uw recente aankoop bij Miinto en voor de tijd die u genomen hebt om uw ervaring te delen op Trustpilot.
Het spijt me dat we niet aan uw verwachtingen voldeden omtrent de staat van een van de artikelen.
Jammer genoeg had de partnerboetiek bij de controle niet gemerkt dat er een vlek op het artikel zat.
ik zag dat u het artikel retourneerde en de partnerboetiek deze inmiddels heeft verwerkt.
Mocht u meer informatie wensen of verdere vragen hebben, neem dan zeker contact op met onze klantendienst.
Nogmaals mijn excuses voor het ongemak.
Met vriendelijke groeten,
Nick, Miinto Customer Success
Beautiful and exclusive clothing with an excellent service🤩
I bought a culottes from Aspesi at the beginning of April. Without looking immediately I went shopping for a blouse. After my 2 week withdrawal period, I noticed two major defects in the fabric. I filed a complaint through customer service. I was allowed to return the culottes and received everything neatly by email with my contact Adrianna. Since they no longer had the same size, I agreed to a larger size because the model was oversized anyway. I am very happy with the solution offered and Adrianna's customer-friendliness. Many companies can be an example of this. I'm a fan of their beautiful range of exclusive clothing 🤩😍
5 June 2023
Unprompted review
Good delivered different from good ordered
the good delivered was not the good ordered - different color
26 May 2023
Unprompted review
Reply from Miinto België
Dear Geneviève,
Thank you for taking the time to share your experience with Miinto.
I apologize for not meeting your expectations and for the incorrect product you received.
Unfortunately, you did not provide your order number in your review, and I am unable to look up the details of what went wrong.
If you would like more information or have further questions, please don't hesitate to contact our customer service.
Best regards,
Nick, Miinto Customer Success
Sneakers
I bought very easy a pair of sneakers. But I´ve made a mistake in my delivery adress. I contacted Minto and Robert reacted immediately. I am looking forward too mine new sneakers. Greetings from Belgium.
22 May 2023
Unprompted review
Love it! Fast, secure, trusted.
I ordered recently from the Miinto.be the brand sneakers Liu Jo,
First of all I was positively surprised, as the price at the Miinto was 30% less then in the stores, I couldn’t pass by this offer😍
The payment process was easy, as I had variety of options, including PayPal, it is very handy, and the delivery was even better.
Next day after the order, I received the notification from the DHL Express, I could opt for the places of delivery, I chose the courier delivery at home, and as was promised by Miinto, I received my parcel in 2 working days.
As my parcel was shipped out the Italy to Belgium, I couldn’t be pleasant by such a service🤩
The product is well packed, with all original tags and codes, it is like I bought from the store.
Overall, I would recommend Miinto.be for all of my friends as:1) I received the discount on the product, I wanted so much, but couldn’t get it easily as it was expensive; 2) I received the free delivery, in 2 working days; 3) The service is fast, secure payment, opportunity to do a return, and they follow up on their clients, asking for their experience and feedback… Love it!
17 May 2023
Unprompted review
Sebastian Z gave me a great customer…
Sebastian Z gave me a great customer experience. He was able to give me the info I needed in a short amount of time which was great. Definitely returning to your website to shop! ♥
14 May 2023
Unprompted review
Reply from Miinto België
Dear Laurence Lefebvre,
I would like to thank you for taking the time to share your experience on Trustpilot.
I'm sorry to hear that you didn't receive your money back. I have checked our system and your return was handled correctly but it seems like an issue occured with Adyen.
I have sent you an e-mail with more information on how to proceed.
Sincerely,
Julia, Miinto Customer Success
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