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Company details
Written by the company
La boutique n°1 de cosmétique coréenne en Europe. Avec des points de vente en Espagne, Italie, Allemagne et France, et une livraison dans toute l’Europe, nous vous apportons le meilleur de la K-Beauty. Découvrez plus de 25 marques coréennes reconnues dans le monde entier et une sélection soignée de plus de 600 produits pour prendre soin de votre peau.
Contact info
Pau Claris 110, 08009, Barcelone, Spain
- info@miin-cosmetics.com
- miin-cosmetics.fr
3.8
Great
547 reviews
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See how their reviews and ratings are sourced, scored, and moderated.
After 9 days, my order hasn’t been shipped yet!
Placed an order on April 20th and until today April 30th it hasn’t shipped yet. No news, no expected delivery date. Not sure how trustworthy this company is?
20 April 2025
Unprompted review
Didn’t receive my order
Placed an orde on 20/04 and today 29/04 it’s still not shipped? All ordered products were in stock. Not sure how trustworthy this webshop is.
29 April 2025
Very disappointing and unpleasant…
Very disappointing and unpleasant experience with international order from France to Geneva.
After one week waiting time for the pre-paid order to be processed (wonder what does take that long time) and confirmation of the shipment - waited for another week without any possibility to check the status of shipment (no tracking info is shared with the user), and in the end the order was simply cancelled without any explanation or providing an alternative.
Poor service and lack of any customer engagement, don't waste your time!
16 January 2025
Pretty good stuff
The products are good quality and there are a lot of opportunities for discounts and such, but there seem to always be problems when it comes to delivering.
If I want it to get it delivered with DHL it is supposed to be faster but then it takes two weeks and then I get an email with apologies for delay and then it ends up coming via UPS instead…which is somewhat annoying.
But overall I did have a good experience and am enjoying the comfort of being able to even get these products in my hands, without being scared for strange things in the products and of course very friendly customer service.
1 December 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Miin Cosmetics
Salut!
Merci beaucoup pour votre confiance en MiiN Cosmetics et votre évaluation positive de l'expérience que vous avez eue avec nos services :)
MiiN Team
I am happy with the service and…
I am happy with the service and products purchaised. thank you!
10 January 2024
Reply from Miin Cosmetics
Salut!
Merci beaucoup pour votre confiance en MiiN Cosmetics et votre évaluation positive de l'expérience que vous avez eue avec nos services :)
MiiN Team
Horrible 😤 pedido de 4 mascarillas…
Ya solucionaron mi problema, con creces
3 January 2024
Unprompted review
Reply from Miin Cosmetics
Hola,
Sentimos que tu experiencia en MiiN no sea la más satisfactoria.
Recuerda que siempre tienes a tu disposición el email de help@miin-cosmetics.com para incidencias con pedidos, si nos escribes podremos proporcionarte la ayuda que necesitas.
MiiN Team
Reply from Miin Cosmetics
Hello!
Thank you so much for your kind words, we hope you enjoy your order :)
MiiN Team
I love this shop as they have amazing…
I love this shop as they have amazing products and are generous enough to send you testers and a small gift. However it takes very long to deliver. My package was sent 8 days after I placed my order and I received one hour before I was going on holidays (in total took 12 days), which was very stressful
16 April 2023
Reply from Miin Cosmetics
Hello Alba!
Thank you for your feedback. Regarding the delivery times, we want to point out that your order was placed during promotions and that would be the reason why your order took longer than it usually does to deliver.
MiiN Team
Horrible AWFUL EXPERIENCE
Horrible AWFUL EXPERIENCE!
I never received my order (was fully charged), still waiting for a réponse after one week! SO DISGUSTING!!!!!!
9 April 2023
Reply from Miin Cosmetics
Hello!
We apologize if your shopping experience was not what you expected from MiiN, but please do not use any disrespectful language directed to us.
We just checked that you were informed through email about the return/refund deadlines and policies, which you also accept right before purchasing.
MiiN Team
환영 .... The site is very honest and useful, and fast delivery. When samples are available for other products, thank you for the beautiful gift..and I would love to deal with you again in the ne
Hello, I found the company easily via Google .. the available items are arranged and explained adequately .. that is why I loved dealing with you .. which increased the beauty of your keenness to deliver my order complete and incomplete and there is no delay ... thank you
30 January 2023
Reply from Miin Cosmetics
Hi!
Thank you very much for your comment. We hope you enjoy the products very much 😊
MiiN Team
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