MiHIGH Reviews 

I've been trying to get a hold of customer service. I get no response. I have a broken outlet cover on my blanket and would like to have a replacement part. It's a very inexpensive item but very functional for safety when plugging in the controller. I would not recommend buying from this company!

So good and making me feel confident to losing my fat, I feel confident in my ability. Thank you so much.😊👍

Terrible. Bought a £160 sleeping bag - doesn't work - doesn't heat up - contacted three times for a refund or replacement and zero response -AVOID

I purchased my sauna blanket on the black Friday. Got concerned by the negative comments. Contacted the company, but you get replied eventually by an ai system. As it was getting close to Christmas I thought, o well I have a year to claim back the money on my credit card, and didn't give it much thought. Then it arrived, with no faults, no complications, very happy with the product. Actually I would highly recommend the product. I would say customer service is appalling, but this can only be improved upon in future years for the company.

One of the worst companies I’ve ever dealt with!!! 2 emails sent with 0 responses but money taken from my account and no product!!! This is especially annoying as the infrared blanket is for my very unwell 82 year old father who’s in constant pain in he’s joints and muscles tissue and I wanted to give him some sort of relief this winter. Mihigh, Thank you very much for your disgraceful service you are beyond useless and an absolute fraud company! I will be contacting my credit card company on Monday morning to get a refund and seeing as I work in the health and fitness space I will be happy to review your services with everyone I work with in the uk. SHOCKING!!!

I am trying to balance the bad reviews up, since I ordered on Black Friday, received the same email many of us got regarding delivery in Feb 2025.
I reached out to them and have now received a full refund. I don’t think it is of use to anyone to say this is a scam company because clearly it is not. Just a bit of an oversight on the amount of customers taking up the Black Friday offer on the Infra Red Sauna Blanket.

DREADFUL!
4w after ordering I am still waiting for the product or reply. According to yodel tracking it's been returned to sender. I just want my refund and noone is replying ..DO NOT USE!

So i understand people’s frustration with the blanket, i think the company didn’t anticipate how many would purchase on BlackFriday. I waited longer than usual maybe 3 weeks? But I did receive my blanket BUT it blew and was faulty and I had to ask for a refund. I wasn’t replied to for a good few weeks but when I did I got refunded straight away so I cannot complain about swift customer service hence why I thought it fair to write this. Annoyingly I won’t get the chance of getting a sauna blanket for £150 now with is more of an annoyance and have a perfectly good one that I have to throw away because it doesn’t work :(

Ok, there are a lot of reviews on here regarding not receiving the product, nothing about the product itself.

I can review both having received mine. First thing you should be aware of is that these are popular, very new, very popular.

Because of this, the lead time on deliveries is loooong, I’m sure with stock ready to ship they are shipping quick but with an intense marketing campaign and demand outstripping production there are delays.

Mine was a Christmas present and this was purchased weeks and weeks ago and came just in time, bottom line expect weeks to wait. It would appear the negative reviews are solely in respect of shipping.

Next product review. I tried this out last night for the first time, follow the instructions. I can’t stress this enough, DO NOT underestimate how hot this thing gets. You must wear clothing like a sports jogging outfit and socks.

I used this on level 4 for the standard 30 mins. In that time it goes from being toasty like an electric blanket to cooking. At 20 mins I broke a full sweat.

At 30 mins I got out and took a cool shower, you will need paper towel to wipe it down with a light antibacterial surface spray, similar to the one you’d use on food preparation surfaces, no bleach.

It functions as a sauna, it takes a few nice warm mins to get there, but when it does, it’s amazing. I actually prefer this to a full sauna as your head stays relatively cool (still sweating)

So in summary, delivery takes ages, expect to wait. If you’re happy to wait and want a decent home sauna without taking up space this is the best.

Sadly I was pulled in on social media and made an impulse buy with a discount voucher code. I thought it all looked reputable and the product a sauna bag fun. Sadly I’ve never received the product and being that I purchased it on the 4th December is expected it before Xmas.

I’ve contacted the suppliers several times with no reply.

It’s almost new year now and I don’t feel it’s needed now post Xmas and I’ve also seen the products they sell are pretty rubbish.

Without any comms over 30 days since purchase I’ve contacted my bank for a charge back. Presumably they’ll ignore that request and il get my refund. I’ve also told the firm I won’t accept it so it should go back to them.

Sadly I fear this business is not a genuine Aussie firm I bet they are some “house” set up and it’s actually those rubbish Chinese crap products retailing businesses that are praying on buyers via good marketing and then zero refund policy.

Ordered the blanket for my partners Christmas present back in November and in what I thought plenty of time for Christmas. I then received an email to say it had gone out of stock and wouldn’t be delivered until February. I sent 4 emails over a 3 week period and didn’t get a single response from the company. Then I woke up on Christmas morning to an email saying they’d cancelled my order without a single response or without my request. This company ruined our Christmas - worst company I have ever dealt with!! Trust the trust pilot reviews from other disappointed customers who have been left without their goods and ignored by “customer support” too, it’s the only thing that made me feel remotely better knowing I wasn’t alone in this absolute shambles!!!

Ordered on the 3 December and it’s the 23rd and have not even received a despatch notification. Extremely disappointed by the delay and the lack of response from customer services. This was a main Christmas present which has not arrived on time and I have no idea when it will arrive due to lack of communication. Extremely poor customer service and will not recommend mihigh for that reason!
I just hope that when the product finally arrives it makes up for this shambolic lack of communication.

Avoid it’s a scam! Ordered Black Friday and not received anything, no updates on shipping or response to my emails.

Sadly i didn’t read these reviews as my purchase was a recommendation from someone i knew who has one of these.
The first red flag was being sent a discount code on email (twice) to encourage me to proceed at checkout and purchase the blanket.
The discount code didn’t work, and ‘customer service’ advised me that the code was an old code and I shouldn’t be trying to use it. That was my first experience with customer service.

I received an update from yodel after purchasing (30 Nov) with a tracking code saying item despatched.
1 week later the status reverted to ‘not yet despatched’
I emailed customer service on day 12 for an update - no response
I emailed again on day 15, 16, 17 - no response
I sent an instagram DM - no response
Noticed they’d restricted comments on instagram so went to FB
In the meantime Yodel was updated to ‘in transit’ with a delivery date of 21st December so i felt encouraged.
Then out of the blue.. today (18th) i get a paypal notification that my purchase had been refunded - wtf?
Checked yodel and status showing shipping cancelled.
The service and Communication from this company is appalling.
I can see that they once had a reliable product and items were sent out.. so what on earth has happened??
Whichever way you try to make sense of this chaos, there is absolutely no excuse for dodging customers or avoiding their emails. Even if its not what customers want to hear, there needs to be better communication.
Avoid the headache and stress people. Buy from somewhere that values your order.
I’m just thankful that i got my money back, as i can see many people have not.

Very delayed in receiving, no response to emails. Finally arrived however it is faulty with wires exposed. No response to emails, no phone number to call. Complete scam!

Has anyone managed to get a return address? I was inadvertently led into purchasing 2 blankets when I only wanted 1. Have been trying to return the extra blanket and get a refund every since, like others zero customer service response and purchase was made 4 Nov!

Avoid!!! Do not purchase!!!
Had an email after pi parted with money to say they have sold out and can’t deliver until Feb! They have ignored all my emails requesting a refund and no customer service at all! Total scam

This company has my money but has not responded to any queries. I have no delivery date and tracking says infulfilled.
Why do you not respond to your customers?

The website stated 3 to 5 days before delivery….i waited 4 weeks. I messaged several times and had no reply. The blanket finally arrived and it’s great, however the customer service is the worst i’ve ever experienced so i would avoid using this company ever again.

Bought during black friday and hasn't turned up. YODEL says it is with sender but hasn't progressed from there. No customer service support. Will be getting refund via credit card. Its a scam, avoid!