MiHIGH Reviews 

Shockingly bad customer service. I have a faulty product under warrantee. It was acknowledged and I was told a replacement will be sent but no contact since and I have not been able to confirm when it will be sent after several messages on several platforms even.

#UK28833

Bought a Mihigh infrared sauna blanket a few months ago. It has since stopped heating entirely, rendering it a very expensive piece of fabric.
I contacted their customer service team twice by email: once in January, once in February. No response on either occasion. Not an acknowledgement, not an automated reply, nothing.
I then visited their Instagram page, only to discover that customer comments on their posts have been disabled. It is now abundantly clear why.
As a result, I have raised a chargeback with my bank and am looking into my options under the Consumer Rights Act 2015, which entitles me to a repair, replacement or refund for goods that are not fit for purpose. If Mihigh continue to ignore customers, they should expect to hear from them via other routes.
A company that sells premium-priced wellness products and then goes completely silent when those products fail is not a company worth trusting with your money. Avoid.

Awful product and worse customer service! This product does not even get hot enough to sweat - on the highest heat setting! I’ve tried contacting customer services to get my money back and no response! I am now out of pocket! Do not buy from this company!

Do not buy products from this company. If you have any issues you are on your own, the simply will not respond.

I ordered this blanket for a friend, it started with delivery (by Yodel) they delivered to another place without letting her know, luckily the person went out of his way to find my friend as there was no notice where it was delivered to.
My friend who has massive joint problems was quite eager to use the blanket, however the blanket does not switch on or heat up, emailed customer support as apparently it is a "Risk Free Trial" but there is no response, despite getting an automated email that they would get back within 3 days.
Luckily I paid with a credit card and will inform my card provider that I received a defective product and do a charge back!

I would recommend that people use another product

So I ordered the sauna with the wrong debit card as soon as I did I contacted them through email to send my money back I wanted to use a different pay option they responded it will take 3 days to respond I waited they never did. The next thing I no I received an email that they sent the package and it arrived, only to get home and receive nothing so now I’m out of 176,00 I have no package I tried to contact them but there not responding going to contact the better business bureau and keep leaving negative comments until they do return my money now I don’t even want to try there products. I want my money back

Innovative

Great product, when it worked. My hated knee sleeve worked for a few weeks but then stopped warming. Emailed customer support regarding warranty and a replacement but no response. Very disappointed

Terrible customer service! No replies at all for months after receiving faulty blankets

Bought their Sauna blanket Oct 23. Didn’t use it regularly enough during the cooling off period but when I finally did, it was not performing as well as I thought it should. The temperature would fluctuate wildly and some times I would barely break a sweat. I had several exchanges until they agreed to replace it but I’d read reviews of people returning them and not getting their refund, I made the stupid decision to live with it, but barely used it.
Fast forward to 2025, I used it regularly and it was ok until the weather cooled, then it would barely heat up. Then the £300 blanket stops working, electrical fault, it’s out of warranty and Mihigh, tell me they can’t replace, repair it and can’t offer me a refund because it was ordered through clear pay.
The price of their blankets have plummeted, because theres a good reason, they’re rubbish, don’t waste your time and money with them.

Purchased a sauna blanket based on the stated "30 day risk free trial."

Well, the blanket sucks--I barely was sweating even at the highest setting--and it's generally uncomfortable.

I sent a polite return request email per their policy--well within the 30 days--and it's been completely ignored. (I did get an automatic response saying someone would be in touch, but no actual person has replied and I have no return instructions, address, or approval for the return).

Of course, there is no customer service number to call.

I sent a few follow up emails after waiting for a reply. No response.

I chatted with the A.I. bot on their website and it said I should send an email (which I'd already done), and further mentioned a 15% restocking fee and that I'd be responsible for return shipping. None of this was stated originally, nor is it consistent with a "30 day RISK FREE TRIAL."

"Risk free" means you have nothing to lose. THat's what 'risk free' means. If you have to pay return shipping and a 15% restocking fee, that's not "risk free." Those policies are ok, but they should be clearly stated on their website and they need to remove the "risk free" language, as it is intentionally misleading.

Their return policy is different in different areas of their website: One (under "30 day risk free trial" in their terms & conditions) says the company covers return shipping and that we will get a FULL refund if we return w/i 30 days of receipt.

The other (under "refund policy") asserts a 15% restocking fee and that the buyer is responsible for return shipping.

So their legal language is inconsistent on their own site.

Not that I'm even getting a response anyway. Without a response, I can't return the blanket at all bc the return needs to be approved via email, and I need to be provided with a return address and ideally a return label as per the broadly advertised 'risk free trial.'

(BTW I mentioned the discrepancy to the chatbot and it, of course, said "I'm sorry, I can't help you with that." )

Further, I noticed that there is absolutely no way to review the product, which means I have literally no recourse AND suggests that most of the "five star reviews" the company touts are probably either fake or cherry picked out of the negative ones. Even on social media, they turn off their comments (so shady). So they get to continue scamming people and there's no way (other than sites like this) to warn potential customers that this is a 'take your money and run' situation.

This, folks, is late stage capitalism at its finest.

Fake, unclear, and inconsistent policies.
Promises of a "no questions asked," "risk free" return option--right there on their home page--that is meaningless and was ignored once they had my money.

Fake customer service i.e. nonexistent customer service.
Take your money, tell you you can send it back if you don't like, it, and totally ignore you when you ask to do exactly that.

I could not regret this purchase more, and it makes me feel ill that companies like this stay in business.

Terrible customer service. Requested a refund 27th December and still waiting for details to return. Do not purchase from this company.

I got a blanket and it never worked ! I have emailed twice now and filled in that silly form on the site and they are just ignoring me ! Such a shame as they aren’t cheap to purchase.

Four Saunas in and no problem. Treat with care and follow instructions and all will be ok.

Does exactly as it’s meant to do. I spend about 45 minutes in it at setting 8 and breaks a decent sweat, it’s easy to clean and easy enough to pack away

Very poor quality item. Had to have two replacements and all three broke shortly after. Second one burnt a hole in my sofa and no response from the company. I would avoid

Ordered the sauna blanket for a Christmas treat for my partner and I, loved it for the first few times of use until it stopped working.
I wish I read the reviews on here first.
Don't buy it seems 58% out of 278 customers are feeling the same and have had issues.
Don't buy

Going well so far. I'm glad my husband didn't look at the reviews when he bought this for me for Christmas! Everything is working, it's as hot as I expected. I've used it under 10 times so far but I'm happy with it. Will keep the review updated with my experience over time.

Updated end of Jan: still part of my weekly plan, still working as expected.Happy still, thanks!

Help find my order please

Updated from 2 stars to 5 stars

Amazing service from MiHigh (I just wish I knew the persons name to thank). Once they realised my sauna blanket had not arrived a full refund was provided no questions asked. They also apologised for the delay and frustration that it caused. Yes, it did take a few emails and follow up but the service was there in the end.

Ordered a sauna blanket on the 13th Dec and not yet received. Messaged a few times and received one response but nothing for a while. If you’re reading this MiHigh is it possible for you to please let me know where my order is as it’s a gift.

Update 18 Dec: Customer services finally replied to my emails the day after I posted this review (I’m assuming that’s not a coincidence!) and refunded me in full without my having to go through the hassle of sending back the heating pad, which I greatly appreciated, so I’m raising my score from 1 star to 3 stars. I’m not going higher though since it shouldn’t take multiple emails and a negative online review to get through or to have a company do the right thing!

Original review: Pretty disappointed. I purchased a sauna blanket from them last year that didn't work out, but they responded right away when I requested to return it. Last month I purchased a heated back pad and (a) it doesn't work (it lights up red when I stick it on charge and then eventually the light turns green when it's fully charged, but clicking on the button doesn't do anything, there's no other option to turn it on or off, and it's missing the touch screen that's on the pad in their social media videos!); and (b) they don't reply to emails and there's no phone number. I have no idea how to return this thing. The website says there's a 30-day return policy but how am I supposed to return it if there's no online form to do so and they don't reply to emails?? I wish I had looked at the trustpilot reviews before purchasing since it looks like this has happened to other people, too.