Migrate Reviews 234

TrustScore 2.5 out of 5

2.4

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Rated 3 out of 5 stars

Early days yet have only registered, not switched waiting until the end of my fixed rate deal but all conversations with James were positive and a check on Uswitch resulted in the same suggestion for... See more

Rated 3 out of 5 stars

Confusing. Migrate dashboard was telling me that I had no better options for a few days after the cutoff point. Then a switch email came through a couple days later

Rated 4 out of 5 stars

As a new client to you i,m not able t say very much about your service tp date. I begin with my new supplier in early august and look forward to long association. it is comforting to know that you wil... See more

Company details

  1. Price Comparison Site

Information provided by various external sources

Automatic energy switching service in the UK


Contact info

2.4

Poor

TrustScore 2.5 out of 5

234 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Big thumbs up from us

Migrate was recommended to us by a friend so we tried it out, and am so glad we did! Our previous bills had been massively overestimated and even if they hadn’t been, it turned out that we were on a more expensive tariff than we needed to be. We’re now saving £600 a year thanks to Migrate - am more than happy to continue the recommendation!

29 April 2019
Unprompted review
Rated 5 out of 5 stars

So easy

So easy. Took 2 minutes and it looks like I'm going to save £218

25 April 2019
Unprompted review
Rated 5 out of 5 stars

Gosh. So, so easy.

Gosh - I had no idea it was going to be so simple.

I've been with E.On since we moved in. It wasn't an active choice, it was just what we had before. I thought it would be a right pain to switch, so could never be bothered. Then, about a year ago, E.On started taking over 4k a month from my account due to some faulty reader. I told them, they said they'd fix it but it kept happening. I was stuck in a complaints procedure for ages, and, well, needless to say - it wasn't a good place.

Cut to..... a 3 minute session on Migrate. I initially thought I'd need my bills to hand, but they actually have two options - one for if you do and one for if you don't, which is helpful. Mind you, I realised I could log into my E.On account anyway and download one so I was able to get the information needed relatively easily.

I didn't go for the cheapest option, instead, I wanted to choose a greener option. It was helpfully laid out and categorised, so I could choose between the cheapest from all suppliers, the cheapest of the big boys, or the cheapest of the green suppliers.

All done now, very straight forward, very happy, and won't miss E.On one little bit.

25 April 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant!! This has helped me so much. What a great idea! They sorted everything when I had questions so only good words from me

24 April 2019
Unprompted review
Rated 5 out of 5 stars

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24 April 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. I had tried to switch my energy with other companies in the past but always got stuck. I was assisted the whole way with Migrate, thank you very much to the gentleman I spoke with.

23 April 2019
Unprompted review
Rated 2 out of 5 stars

Refused to cooperate with me

21 April 2019
Unprompted review
Migrate logo

Reply from Migrate

Hi Ellen,

I'm James from Migrate Customer Services.

I've looked into your account and I can see that we don't have any correspondence from you. I've also been trying to get in touch with you so do keep an eye on your inbox! If anything has gone wrong, Ellen, do let us know as we'd love to help as best we can.

Best wishes,

James
Migrate Customer Services

Rated 3 out of 5 stars

Early days

Early days yet have only registered, not switched waiting until the end of my fixed rate deal but all conversations with James were positive and a check on Uswitch resulted in the same suggestion for switch.

12 April 2019
Unprompted review
Rated 5 out of 5 stars

very easy website to use

very easy website to find a quote . very fast response, really happy with everything. extremely easy to find your way around the website

5 April 2019
Unprompted review
Rated 5 out of 5 stars

Quick efficient process

Quick efficient process that was completed in 10 mins. Online chat was extremely helpful when I couldn’t find my tariff listed. Would strongly recommend to others.

5 April 2019
Unprompted review

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