Mighty Networks Reviews 205

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the platform for its intuitive design and user-friendly interface, making it easy to build and manage online communities. Many people appreciate the flexibility and extensive features that allow for a customized experience, fostering engagement and transformation among members. The customer service is frequently highlighted as excellent, with many noting the team's responsiveness and helpfulness. However, some people found the user experience confusing and complicated, especially when dealing with new features or managing active groups. A few customers also reported dissatisfaction with customer support, citing unresponsiveness or difficulty in resolving issues, particularly concerning subscription management and unexpected charges.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the platform's ease of use,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the support team as... See more

Website

Users describe positive interactions with the website, highlighting its intuitive design, innovative... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Some customers express satisfaction, highlighting... See more

Social media

People report positive experiences with social media platforms, finding them effective for increasing... See more

Technology

Customers had ambiguous experiences with technology. Some reviewers praised the platform's powerful features,... See more

Based on these reviews

Rated 4 out of 5 stars

Mighty Networks offers a lot of resources for those new to the platform. Setting up my community has been fairly easy and user friendly. They're in-house AI is good, but it does take a couple of days... See more

Company replied

Rated 4 out of 5 stars

I’ve been impressed with Mighty Networks from the start. Before subscribing, I gained an in-depth understanding of the platform thanks to free access to the Mighty Community and the Mighty Tea... See more

Company replied

Rated 4 out of 5 stars

Mighty Networks was a user-friendly platform with lots of features. I would recommend to membership groups because it's an easy way to increase engagement and share resources across a diverse group of... See more

Company replied

Rated 4 out of 5 stars

It is an amazing tool with amazing customer service! Easy to use, our members love it as well.

Company replied


Company details

  1. Software Company
  2. Web Collaboration Platform

Written by the company

The most popular all-in-one community platform for creators and entrepreneurs. $370M in creator earnings in 2023. On Mighty you can run your community and online courses, content, video, events, memberships, and digital subscriptions together in one place, under your brand, and instantly available on web, iOS, and Android apps.


Contact info

3.8

Great

TrustScore 4 out of 5

205 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love how it doesn't have ads

I love how it doesn't have ads, keeps the community focused and engaged, and is very much a real community, not just a bulletin board. I've met some of my closest friends and collaborators through my Mighty Networks community

18 December 2023
Unprompted review
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Reply from Mighty Networks

Hi there,

We're happy to hear about your positive experience! Maintaining an ad-free, focused, and engaging community is at the core of what we aim for. It's heartwarming to know you've built meaningful connections. If you ever have suggestions or need assistance, feel free to reach out at help@mightynetworks.com.

Rated 5 out of 5 stars

So easy to use for me and my clients!

Mighty Networks is the host for two programs I offer: 1) Law of Attraction for Entrepreneurs, and 2) Inner Power Entrepreneur Group Coaching. My membership and group clients clients enjoy the app being separate from social media so they don't go down the wormhole when they plug into my content. Most importantly, the ease of the system makes my daily lesson uploads take only a few minutes, which makes me love using it. It's the perfect platform for me to scale to 7-figures with my offerings. THANKS MIGHTY NETWORKS!

18 December 2023
Unprompted review
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Reply from Mighty Networks

Hi Dr. Amanda Barrientez,

We're honored to be the platform for your impactful programs! It's fantastic to hear that the separation from social media and the ease of our system contribute to your success. Scaling to 7-figures with your offerings is a remarkable journey, and we're honored to be part of it. If there's ever anything you need, reach out at help@mightynetworks.com.

Rated 5 out of 5 stars

Mighty Networks provides a superior platform

Mighty Networks provides a superior platform for hosting discussions, online courses, and working groups. It also allowed us to better manage an email list in one place. However, the best part of working with MN is their responsiveness to people like me who are hosting groups on their platform. They listen - they really do - you what is working well and where host have some difficulties. They are very open with the development plan and involve users every step along the way. MN also has a great resource to help everyone be successful along the way.

18 December 2023
Unprompted review
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Reply from Mighty Networks

Hi Dr. Ross Wirth,

Thank you for your glowing review! We're thrilled to be your go-to platform for discussions, courses, and groups. Your feedback is invaluable, and we're committed to continuously improving with your insights. If there's ever anything you need or want to share, feel free to reach out at help@mightynetworks.com.

Rated 5 out of 5 stars

Great platform for our programs

After years of searching for a platform to host our immersive training programs that is interactive and easy to implement, MightyNetworks has been a great service. Many of our graduates use it for their own coaching business because it is so user-friendly.

18 December 2023
Unprompted review
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Reply from Mighty Networks

Hi Debra,

We're delighted to be your choice for immersive training programs! It's fantastic to hear that Mighty Networks has been user-friendly and supportive of your graduates' coaching businesses. If you ever have suggestions or need assistance, reach out to us at help@mightynetworks.com. Your success is our priority!

Rated 5 out of 5 stars

The company is well organized and…

The company is well organized and provides lots of support to those that use their platform.

18 December 2023
Unprompted review
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Reply from Mighty Networks

Hi Elizabeth,

Thank you for your positive feedback! We're dedicated to providing excellent support and organization for our users. If there's anything more you'd like to see or if you have suggestions, feel free to share them at help@mightynetworks.com. We appreciate your support and look forward to continuing to enhance your experience on Mighty Networks!

Rated 5 out of 5 stars

As a course creator it is the best I…

As a course creator it is the best I have used.

18 December 2023
Unprompted review
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Reply from Mighty Networks

Hi Jason,

We're honored to be your choice as a course creator! If there's anything specific that enhances your experience or areas you'd like to see improved, feel free to share with us at help@mightynetworks.com. Your success is our priority, and we're here to support your journey on Mighty Networks!

Rated 5 out of 5 stars

Fantastic platform to host on

Fantastic platform to host on - truly better than anything I could have hoped for. My members love the platform, and it enables me to host courses, communities, and events, with quite a bit of design flexibility.

18 December 2023
Unprompted review
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Reply from Mighty Networks

Hi Ryan,

We're thrilled to hear about your positive experience! Delighted to be your platform of choice for hosting courses, communities, and events. Your satisfaction is our utmost priority, and we're committed to providing continued design flexibility. Thank you for being part of the Mighty Networks community!

Rated 2 out of 5 stars

Bad set up - they'll waste your time every month

We use Mighty Networks for our training platform. I've left a review previously about the challenges we've had. Here's a new thing to add to it:

Every month, as the billing contact (but not the person on my team who manages the Craft) I get an email saying they've charged us. But they don't send me the invoice.

I've asked them repeatedly to send us the invoice instead of just notifying us that we've been charged. They refuse. Instead they ask me to login to their platform, click on five or six things to get to the invoice to download it.

The path to the invoice is so confusing that I never remember it from month to month, so waste a whole bunch of time all the time on just one invoice.

No other supplier does this. But Mighty Networks... everything is possible.

Last time I gave them feedback they said they saw it as a learning opportunity, and that they wanted to improve their service. I'm afraid to say I think that is marketing rubbish for people reading these reviews.

Don't buy their replies to the negative feedback on here - it's all empty rhetoric. They either don't care about feedback, or their software team is so dysfunctional that they can't implement it despite the pleas of their customer service team.

4 December 2023
Unprompted review
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Reply from Mighty Networks

Hi Tom,

Thank you for sharing your feedback on your experience with Mighty Networks. We genuinely appreciate your perspective and want to ensure that your concerns are addressed.

Firstly, we apologize for any inconvenience caused by the billing process. Your point about receiving notifications without accompanying invoices has been duly noted. We understand the importance of clarity in financial transactions and appreciate your patience in highlighting this issue.

In response to your feedback, I went ahead and directly submitted it to our Product team so that they are aware that the extra steps to get an invoice can be a hassle for our Hosts. In the meantime, we encourage you to keep an eye on our Product Roadmap, vote on features you'd like to see prioritized, and submit further ideas via our Product Board. By voting on and submitting new ideas, you'll get an email when those features have been released! You can see our Roadmap here: https://portal.productboard.com/xzueeglxeumrzzs7kq5fzcqt/tabs/4-up-next

While we work on streamlining the invoice retrieval process, we want to assure you that your concerns are being actively addressed. If you have any questions or concerns do not hesitate to reach out to us at help@mightynetworks.com. Our team would be more than happy to assist! Thank you for being a part of the Mighty Networks community, and we look forward to continuously improving our platform based on your valuable insights.

Best regards,
George
Mighty Networks Customer Advocacy Team

Rated 1 out of 5 stars

Unfortunate Limitations

I am disappointed with the limitations of Mighty Networks.

1. Firstly, they do not have an optimised high converting checkout process. If someone were to click to join my membership, they are taken through a process of creating an account with Mighty Networks first, taking the customer through many steps before they even pay. What they should be doing to increase conversions, is have the customer go straight to checkout, make the payment and then get redirected to create their account. I had quite a few customers who started the process and didnt finish, and therefore didnt join the membership. Very disappointed they dont even think about this, and so my conclusion was i would have to use my own checkout and use zapier to link the members and therefore have to manage everything manually, which there is a great limitation and not worth the monthly amount they charge.

2. Their setup with Stripe is an accounting nightmare. When a new member subscription is created through Mighty Network, they setup the payments in Stripe, but what they fail to do is actually transmit the Product Name/Product Description to Stripe, so when it comes to me doing my accounts, i cannot easily distinguish or find in Stripe which of my transactions are coming from membership payments. It has created an accounting nightmare for me, where im in the process of trying to setup even more complex zaps so i can have these transactions recorded properly for my accounting. Such a simple requirement that Mighty Networks cannot even fulfill.

3. Mighty Networks are a membership community. So what is common when it comes to memberships? CANCELLATIONS. However Mighty Networks have not even setup a proper Cancellation or Retention process. When my members cancel, i dont even know WHY. They do not even get the opportunity to write their reason for cancellation. They just cancel and thats it, thats the end of the road. How can this feature not be included? Im running my membership platform blind if i dont know why people are cancelling. Im thinking these people seriously lack common sense.

For this reason i dont think the monthly cost of Mighty Networks is worth it, because at this rate i have to setup everything manually outside of Mighty Networks, from an optimised well converting checkout, to having a properly described transactions in stripe and to setting up my own cancellation process. NOT GOOD.

19 October 2023
Unprompted review
Mighty Networks logo

Reply from Mighty Networks

Hi Melissa,

Thank you for sharing your insights. We understand your concerns and appreciate your feedback.

Checkout Process: We're continuously working on improving the user experience, including the checkout process. Your suggestion regarding optimizing the checkout flow and payment process is valuable. It's under consideration for future enhancements.

Stripe Integration: We're aware of the need for better Stripe integration, including detailed transaction descriptions for accounting purposes. We're actively exploring ways to address this and make it easier for you to manage your transactions.

Cancellation Process: Understanding why members cancel is crucial. We're working on enhancing the cancellation process to provide an option for members to provide feedback or reasons for cancellation. This feature is on our radar for development.

We're committed to making Mighty Networks even better and more user-friendly. Your feedback helps us identify areas for improvement, and we're grateful for your input. I have already sent your feedback directly to our Product team so they are aware of improvements that can be made to our platform. If you have any further suggestions or run into issues, please feel free to reach out to me at george.davilagaleas@mightynetworks.com We're here to assist you in any way we can. Thank you for being a part of the Mighty Networks community.

Rated 1 out of 5 stars

Mighty Networks has the WORST SUPPORT

Mighty Networks has the WORST SUPPORT. They don't care about locking me out from my own group because of their AI deciding I sent to many repetitious private messages when I was individually welcoming new members.

1 October 2023
Unprompted review
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Reply from Mighty Networks

Hi Lily,

I'm sorry to hear about the block you're facing when welcoming new members. Our system temporarily blocks accounts sending the same message repeatedly to prevent spam, and your feedback is crucial. We've asked our product team to review this feature for Network Hosts and Moderators.

Please email me directly at anna@mightynetworks.com so I can remove the block and provide insights into our spam prevention feature to avoid future interruptions. Let's make sure you can continue welcoming new members. I'm here to help!

For future reference, you can contact our Customer Advocacy team via the 'Need Help?' button at the bottom right of your account.

Sincerely,

Anna
Mighty Networks Customer Advocacy

Rated 4 out of 5 stars

This app is reliable I injoy doing…

This app is reliable I injoy doing tasks with it and earning money with it

2 October 2023
Unprompted review
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Reply from Mighty Networks

We're delighted to hear that you find our app reliable and enjoyable for tasks and earning money! Your positive feedback fuels our drive to continually improve. If you ever have any questions or suggestions, feel free to reach out. Happy earning!

Rated 3 out of 5 stars

Not for me

I used Mighty Networks for a few months for my Spanish lessons but found its platform complex and hard to navigate, especially concerning billing and content planning. Although the company promptly refunded an accidental charge, I was often confused by its system of "spaces" for selling courses. Unlike Kajabi, where users can easily access purchased courses, Mighty Networks requires creating separate spaces for each course, complicating access for clients. While it might suit some, it wasn't a fit for my business needs.

30 August 2023
Unprompted review
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Reply from Mighty Networks

Thank you for sharing your experience. We appreciate your feedback, and we're sorry to hear that our platform didn't meet your specific needs for Spanish lessons. Your input about the complexity of our system and access to purchased courses is valuable, and we'll take it into consideration for future improvements. We wish you success in finding the right platform for your business needs.

Rated 1 out of 5 stars

Spam emails and they never stop

I keep getting their emails. I have unsubscribed, I have messaged them and they continue to tell me "I can assure you, you are not on our email list".

THEN WHY DO I KEEP GETTING YOUR EMAILS?

This business is pure spam, and I would NEVER get involved with them. Stay far, far away!

31 August 2023
Unprompted review
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Reply from Mighty Networks

Hi Katie,

Thanks for flagging this with us and sincere apologies you've had this experience. You absolutely should have been unsubscribed if you opted out of messaging.

Could you please reach out to me at anna@mightynetworks.com so we can make sure this is taken care of for you?

I look forward to hearing from you.

Best,
Anna
Mighty Networks Customer Advocacy

Rated 1 out of 5 stars

I’m seriously at my wits end with…

I’m seriously at my wits end with mighty networks now… We have 660 paid members at our peak and I believe the reason for our decline is how unreliable to app is.

Firstly, The app is really NOT user friendly, It’s really difficult to navigate and when you’re Brand new to something, Most people lose interest really quickly.

Members can’t see new posts and videos unless they filter the results, Getting that message to everyone is absolutely impossible when mighty networks don’t even send the correct notifications when they’re turned on.

They have huge updates all the time which mess with the layout of your network, Twice in a year I’ve had to completely redesign my whole layout to accommodate their new changes, Losing hundreds of videos in the process.

I pay for the top subscription with mighty networks so explain to me why, When I upload a new video it’s only giving me the option to upload a 25mb video, Even on the strongest fastest wifi.

I’m sick to death of this now, It feels like it’s every other day im on the live chat (because you can’t call them) trying to sort another issue out, I t’s cost me a ridiculous amount of money and members are leaving due to not getting on with the bloody stupid layout.

22 July 2023
Unprompted review
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Reply from Mighty Networks

Hi Louise,

We don’t want anyone to have this experience at Mighty Networks and appreciate you taking the time to leave us a review. We hear you on needing a platform that is intuitive and supports the retention of your members.

Our team's main form of communication with our Network Hosts is Chat so that we can get you support as fast as possible, but we’d love to set up a video meeting with you so we can discuss these points together in real time and get you and your community back on track.

In the call, we’ll work with you to ensure members are aware of new content and are receiving the correct notifications. We’d also love the opportunity to discuss with you how layout changes have impacted your Network so we can improve these transitions for our Network Hosts moving forward. The max upload size per video is 4GB, so we’ll be sure to explore video upload together in the call as well. Can you please email me at anna@mightynetworks.com so we can set up a time to meet?

We look forward to connecting with you.

Best,
Anna

Rated 4 out of 5 stars

Well build communations platform.

We are a professional community where members can seek advice from others, or share experiences and documents. 200 members. Until 2023 we used Yammer, but when the basic version was announced terminated, we had to find a new platform. We tried several alternatives before we decided. The platform was intuitive and easy to set up. Stable and neglible downtime. We got a very good tool for a cheap yearly price. Easy to register new members and easy to post. There are a couple minor moderator functions I wish to be improved. This is the reason for the one missing star.

11 July 2023
Unprompted review
Mighty Networks logo

Reply from Mighty Networks

Thank you for sharing your experience and feedback on our platform. We are delighted to hear that our platform has served your professional community well, providing an intuitive and easy-to-use environment with stability and minimal downtime. We are glad that you found value in the pricing and appreciated the ease of registering new members and posting content.

We appreciate your feedback regarding the minor moderator functions that you feel could be improved, as it helps us prioritize enhancements and deliver an even better experience for our users. Your support and input are highly valued, and we look forward to continuing to serve your community's needs.

Rated 5 out of 5 stars

Excellent community platform

I use this platform to host replay videos for my memberships, have conversations and schedule posts. It’s been great and the help team is excellent!

11 May 2023
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Reply from Mighty Networks

Hi Sarah, thank you for sharing your positive experience with Mighty Networks! We are happy to hear that the platform has been helpful for hosting replay videos, enabling conversations and scheduling posts for your Members. Our team takes pride in providing excellent customer service, and we appreciate your feedback on our help team. If you have any further questions or suggestions, please do not hesitate to reach out to us. Thanks again for choosing Mighty Networks for your community-building needs!

Rated 5 out of 5 stars

Mighty Networks came through in the end

I was not sure if they were going to work with me, concerning my issue. But, with some negotiation, they took great care of me! We were able to work out what I needed. Their decision to do that makes it easier for me to be a continuing loyal customer.

10 May 2023
Mighty Networks logo

Reply from Mighty Networks

Thank you for sharing your experience with Mighty Networks! We are glad to hear that our team was able to work with you to resolve the issues you had and provide the support you needed.

At Mighty Networks, we are committed to providing excellent customer service and ensuring that our customers have a positive experience with our platform. We appreciate your loyalty and look forward to continuing to serve your community-building needs in the future.

If you have any further concerns or questions, please do not hesitate to reach out to our customer support team at help@mightynetworks.com. Thank you again for your feedback and for choosing Mighty Networks.

Rated 4 out of 5 stars

Mostly good but some bells and whistles…

Mostly good but some bells and whistles are harder to find or accomplish

9 May 2023
Mighty Networks logo

Reply from Mighty Networks

Hi Joan, thank you for your feedback on Mighty Networks! We are glad to hear that you have had a mostly positive experience using the platform.

We understand that some of the more advanced features may be harder to find or accomplish. Our team is continuously working to improve the platform's user experience and make it easier for community managers to access and utilize all of its features.

If you have any specific concerns or suggestions for improving the platform, please feel free to reach out to our customer support team at help@mightynetworks.com. We appreciate your feedback and hope to continue providing a positive experience for you and your community.

Rated 5 out of 5 stars

The support is great

The platform is quite versatile and the support provided by MN team is awesome.

10 May 2023
Mighty Networks logo

Reply from Mighty Networks

Thank you for sharing your positive review of Mighty Networks! It's great to hear that you found the platform to be versatile and that you received awesome support from the MN team.

Mighty Networks' versatility is a key feature that sets it apart from other community-building tools. It allows community managers to create a unique and customized experience for their members.

Additionally, the MN team's dedication to providing excellent support is definitely a valuable asset. They are always available to answer questions and provide assistance to ensure that community Hosts have a smooth and successful experience using the platform.

Thanks for your feedback and I hope you continue to enjoy using Mighty Networks for your community-building needs!

Rated 5 out of 5 stars

The ease and flow of how easy it is to…

The ease and flow of how easy it is to use the platform is top notch. The training videos are spot on and the community as a whole seems really cool and organic.

10 May 2023
Mighty Networks logo

Reply from Mighty Networks

Hi Matt, thank you for sharing your positive review of Mighty Networks! It's great to hear that you found the platform to be easy to use and navigate, and that the training videos were helpful.

Mighty Networks' user-friendly interface is designed to make it simple for community managers to set up and customize their online communities to fit their specific needs. Additionally, the platform's emphasis on building a strong, engaged community through organic interactions is a key feature that sets it apart from other community-building tools.

I'm glad to hear that you've had a positive experience with the Mighty Networks community as a whole. Thanks for your feedback and I hope you continue to enjoy using the platform!

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