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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service we have received by Dr Parmar and his team has been exemplary. They have gone above and beyond to treat our now 3 year old daughter. The who experience has been seamless, quick and mo... See more
Company replied
I was booked in for a tongue tie release with Mr. Palmar. Me Palmar made me comfortable and explained everything really well throughout the consultation and procedure. He really took t... See more
Company replied
I have used Midland Health Clinic and specifically with Jonathan Fussey twice now and both times have received fantastic treatment. The second time in particular, I had tried to use my local GP surger... See more
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Company details
Written by the company
A Pay-As-You-Go same day Private GP service offering a range of consultations, vaccines and tests for you and your family. We are located in the heart of Edgbaston's Medical Quarter. We provide continuity of care whilst offering a holistic quality general practice fit for you and your family’s needs. Our excellent premises with on-site parking in Edgbaston will provide a relaxed, and pleasant environment for you. Our UK trained GPs are experienced, and all come with years of NHS service. Here at Midland Health we will take every attention to your health and well-being so you can live life better.
Contact info
78-79 Francis Road, B16 8SP, Birmingham, United Kingdom
- 0121 769 0999
- hello@midlandhealth.co.uk
- midlandhealth.co.uk
4.6
Excellent
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Some staff genuinely care
Some staff genuinely care, but others spend time on their phones and ignore patients. I don’t feel heard or that my needs are met, especially when staff are on break and no one else will help. There also aren’t enough staff due to low pay. Overall, it’s disappointing—lack of communication makes an already difficult situation worse.
22 December 2025
Unprompted review
Reply from Midland Health
Hi Jackson,
Thank you for sharing your thoughts. We haven’t been able to find anyone under your name in our records, and we see you’re based in Australia, whereas Midland Health operates in Birmingham, UK. It’s possible this review was intended for another provider.
We did try to reach out via Trustpilot to clarify but didn’t hear back. If this was meant for us, please do get in touch so we can look into it and make things right.
Kind regards,
The Midland Health Team
Blood Work
While visiting the GP, it was recommended that additional bloodwork would be required. Midland Health Clinic in Edgbaston was able to get my blood work drawn during the same visit, thus saving me an additional trip and reducing the time to get the information back to my GP for evaluation. Great efforts all around with a courteous practitioner to get the blood drawn.
Thanks
19 December 2025
Unprompted review
Reply from Midland Health
Thank you for your lovely feedback. We’re really glad we could take care of the blood tests during your visit and save you an extra trip. It’s great to hear you felt well looked after — I’ll be sure to pass your kind words on to the team. Thanks again for taking the time to share your experience.
Good service
Good service, good care. GP kindly answered questions asked.
15 December 2025
Unprompted review
Reply from Midland Health
Thank you for your kind feedback. We’re really pleased to hear that you received good care and that our GP was able to answer your questions. Your feedback means a lot to us, and we look forward to supporting you again in the future.
Dismissive unsupportive PCOS care from a medical practitoner that seemed far from informed.
We spent £265 of personal money (not via insurers) to seek an alternative private consultation on my daughters recent PCOS diagnosis. My attempts to illustrate our expectations via email to Dr Parijat De ahead of the appointment were filtered by the receptionist who gave no indication of whether further blood tests could be offered other than those already sought via our GP.
On arrival Dr Parijat De was dismissive, he gave us no option of any further tests (despite being prepared to pay for them), shut our concerns down, told us to refer to a Gyanecologist for greater in-depth knowledge of her root causes, interrupted us on three separate occasions mid-sentence, would not answer specific questions about her condition (his response was "I am not prepared to answer that"), faltered on deeper questioning into root causes or hormone rebalancing, defaulted to our generic GPs response to 'go on the contraceptive pill', would not give us specific advice about different pills and told us to "refer to our GP about that" and showed us the door after 20 minutes of being disregarded. We found Dr Parijat De rude, uninformed, unable to communicate in a medical manner about condition specifics and unable to give any practical solutions or root cause reasons. All in all a large £265 wasted to gain less information that our General Practitioner could give. I would not call this 'specialist' a specialist of any kind in this condition and both myself and my daughter left feeling wholly scammed out of what we had hoped would be a supportive and informative private appointment leaving with no practical onward treatment or testing options for us to decide on the best treatment.
12 December 2025
Unprompted review
Reply from Midland Health
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We take all feedback very seriously and would encourage you to contact us directly to discuss your concerns further so our team can investigate this.
Made me feel so at ease
Thought I’d write a review which isn’t something I do often.
I have seen a wonderful lady at this practice named Vee who has been doing my bloods for a while now and I must say Vee is the best medical person I have dealt with in a very long time.
After a few issues with the practice I was going to look elsewhere but the reason I keep coming back to this practice is because of Vee. She is a wonderful lady who is very down to earth and makes you feel very much at ease, Vee makes the time to explain things to you and also treats you as a person not just another patient.
So thank you Vee for making this hard time a lot easier for me.
Sarah Traynor
15 December 2025
Unprompted review
Reply from Midland Health
Thank you so much for taking the time to share this — it really means a lot. We’re so pleased to hear how supported and at ease Verona has made you feel, and we’ll be sure to pass on your kind words to her. She truly embodies the care and compassion we aim to offer every patient. Thank you for trusting us during a difficult time and for your continued support.
Excellent service from Dr Amit Parmar
I booked an appointment with Dr Amit Parmar the ENT Specialist. I was having problems with my left ear and required a Grommet insertion. After the initial consultation and due to me travelling down from North East of Scotland, Dr Parmar advised he could do the Grommet insertion later on in the same day if it was better for me. He explained everything in great detail and I felt very re-assured and confident that I was in safe hands. During the quick surgery Dr Parmar was always asking if I was ok and comfortable and he was explaining the different stages of the surgery as he went along. The surgery went very well and to date I have had no complications. All staff at the Edgbaston Clininc were very helpful, kind and very attentive during my consultation and surgery. I would definitely recommend Dr Amit Parmar if you have any ENT problems. Gary Innes, Buckie, Scotland
8 December 2025
Unprompted review
Reply from Midland Health
Thank you very much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear about your positive experience with Dr Amit Parmar and that you felt well informed, reassured, and comfortable throughout your consultation and procedure. It’s wonderful to know that the flexibility offered helped make your visit easier, especially given your journey from the North East of Scotland.
Having patients travel such a distance to see us is truly humbling and means a great deal to our whole team. We’re also very pleased to hear that our Edgbaston clinic staff looked after you so well before, during, and after your visit.
Thank you again for your kind recommendation and trust in Midland Health. We wish you continued good health and are always here should you need us in the future.
Fantastic treatment both times
I have used Midland Health Clinic and specifically with Jonathan Fussey twice now and both times have received fantastic treatment. The second time in particular, I had tried to use my local GP surgery in the first instance and received no joy. After 5-6 weeks of symptoms without feeling any better I went to see Midland Health Clinic. After a friendly chat with Jonathan he prescribed a course of treatment. I've not finished the course yet, but after 3 days feel almost back to normal. The difference is amazing. I would recommend them to anyone and wouldn't go elsewhere. Thank you so much to everyone there, especially Jonathan Fussey.
4 December 2025
Unprompted review
Reply from Midland Health
Thank you very much for taking the time to share such detailed and positive feedback. We’re delighted to hear about your experience with Midland Health and, in particular, with Mr Jonathan Fussey.
It’s wonderful to know that his expertise, approachable manner, and treatment plan have made such a significant difference, especially after such a prolonged period of symptoms. Your comments about feeling improvement so quickly are incredibly reassuring and reflect the high standard of care we strive to provide.
Thank you for your recommendation and kind words to the wider team. We truly appreciate your trust in Midland Health and look forward to supporting you again should you ever need us.
Excellent appointment
Emma was very helpful with my laser treatment and she was very friendly and professional.
4 December 2025
Unprompted review
Reply from Midland Health
Thank you for your lovely feedback. We’re so pleased to hear that you had an excellent appointment and that Emma made you feel comfortable with her friendly and professional approach.
Your kind words will be shared with Emma, and we truly appreciate you taking the time to leave a review. We look forward to welcoming you back to Midland Health again soon.
Kind and Thoughtful
DIA the receptionist dealt with my requests in such a kind and positive manner, I really enjoyed talking to her. Very attentive to my questions. She wrote my requests promptly in order to forward to the reporting doctor; follow up steps explained and made me a booking too.
SONYA who did my ultrasound was very kind too; did the examinations in a timely and efficient manner. Very informative about any findings. Made me feel at ease and was very courteous. The facility was warm and very professional.
Midland Health are very friendly and professional.
2 December 2025
Unprompted review
Reply from Midland Health
Thank you very much for taking the time to share such a kind review. We’re delighted to hear about your positive experience at Midland Health.
Dia will be especially pleased to know that her kindness, attentiveness, and efficiency made such a difference, and we’re glad she was able to support you clearly through the next steps. We’re also delighted to hear your lovely feedback about Sonia — ensuring our patients feel at ease, well informed, and cared for is extremely important to us.
Thank you for your kind words about our team and facilities. We truly appreciate your feedback and look forward to supporting you again in the future.
Had a scan yesterday
Had a scan yesterday, the staff were very kind and friendly. Helen was particularly great and also the receptionist was very welcoming. Would definitely recommend.
27 November 2025
Unprompted review
Reply from Midland Health
Hi James,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you had a positive experience during your scan. Our team will be thrilled to know they made you feel welcome and well looked after.
We truly appreciate your recommendation and hope to see you again whenever you need us!
A frightening experience
A frightening experience. Went for a blood test which was supposed to be sent off straight away. However the test was done on Saturday but sent off on Monday.
I already had one inaccurate result from another private clinic. I did not want to wait until Midland Health got its act together. So I went to ED and got an accurate result straight away. On Wednesday a Midland Health doctor calls me to give an inaccurate result. If it was accurate then this would have been a life threatening situation so for a doctor to call four days later is pitiful.
At ED within our amazing NHS not only were the busy staff helpful but they analysed the blood test immediately which was necessary in my situation. A doctor then told me that the test I had already obtained from another private clinic was grossly inaccurate.
I have to say please support our NHS where you get competence free of charge whilst I got incompetence and I had to pay for it!
22 November 2025
Unprompted review
Reply from Midland Health
Thank you for sharing your feedback. We’re sorry to hear that you felt worried during this experience.
After reviewing your visit, we can confirm that your blood test was processed exactly according to our standard weekend protocol, and there was no delay in sending your sample to the laboratory.
The result provided by our doctor was the official result from our accredited partner laboratory. Differences between results from different clinics can occur for several clinical reasons, including timing and test methodology.
We understand your decision to seek further reassurance, and we’re glad you received support. We would like to reassure other patients that the processes described here are consistent with safe and normal practice.
If you would like to talk through your experience in more detail, our team would be very happy to help.
Amrit the lady receptionist is very…
Amrit the lady receptionist is very snobbish. Not even looking at me or the other client before me. The other lady smile & same as the guy receptionist. This amrit need to do a Customer service training day or you will lose customer because of her. Also not sure if her treatment will be the same to white client!
26 November 2025
Unprompted review
Reply from Midland Health
Thank you for taking the time to leave a review. We are sorry to hear that you felt this way, as this does not reflect the service we aim to provide.
After carefully reviewing our records, we have not been able to identify a visit matching your description, and this feedback is surprising to us. Amrit is a valued member of our team and is consistently recognised by patients for her friendly and professional manner.
We take all comments seriously and are committed to providing a welcoming environment for everyone. If you believe there has been a misunderstanding or if you would like to discuss your experience further, we would appreciate the opportunity to speak with you directly. Please contact our team so we can look into this properly.
Thank you again for your feedback.
covid and flu vaccinations
My husband and I had covid and flu vaccinations recently on different days. We were both very pleased with how easily the procedures were booked, how efficiently they were done, how friendly all the staff were and so understanding when we had to reschedule my husband's vaccinations due to ill-health.
20 November 2025
Unprompted review
Reply from Midland Health
Thank you for your lovely review. We’re really pleased to hear that you and your husband found the booking process easy and felt well looked after during your COVID and flu vaccinations. We completely understand when appointments need to be moved, and we’re glad we could help.
Wishing you both the best, and we’re here if you need anything in the future.
I wouldn’t use this company again !
Booked privately thinking service and the scan would be better and clear but I was wrong -
The sonographer was not very welcoming - I asked questions but was told she needs to focus on the scan . Asked after was it clear or anything there - she said it was clear .
When the report was emailed, it said they couldn’t see much due to gas in my stomach - so why didn’t she just tell me when she was carrying out the scan . I feel like I’ve wasted £179-
So now I will be attending my appointment with the NHS and they have told me not to eat 6 hours before the scan and funny enough I wasn’t told this at the private scan !!! I won’t use this company again .
5 November 2025
Unprompted review
Reply from Midland Health
Thank you for taking the time to share your feedback regarding your recent ultrasound appointment. I’m very sorry to hear that your experience did not meet your expectations, and I sincerely apologise for the way you were made to feel during your visit.
It’s disappointing to learn that our sonographer did not make you feel welcomed or supported throughout your scan. Please be assured that we take such feedback seriously, and this will be addressed directly with the team to ensure we maintain the professional and compassionate service our patients deserve.
Regarding your comment about the scan preparation, our confirmation emails do include information advising patients to avoid eating for six hours prior to the appointment, as this can significantly affect scan clarity. However, we understand that this was not clearly communicated during your visit, and we are sorry for the inconvenience and frustration this caused. We will review our communication processes to ensure this information is more prominent and reinforced at every stage of booking and attendance.
We appreciate your feedback, as it helps us improve the quality of our service. While I regret that your experience left you feeling disappointed, please know that your comments will be shared with our clinical and administrative teams as part of our ongoing commitment to patient care.
Thank you again for bringing this to our attention
Very good service and the consultant Dr…
Very good service and the consultant Dr Pandey was great to advise and discuss the issue fully.
Thank you
27 October 2025
Unprompted review
Reply from Midland Health
Thank you for your kind feedback! We're so pleased to hear that you had a positive experience with Dr Pandey and that you felt well advised and supported. We really appreciate you taking the time to share your experience.
100% recommend everyone was so polite…
100% recommend everyone was so polite and helpful
GREAT SERVICE!
Thank to Dia and Saba I got the help I needed to the max!
21 October 2025
Unprompted review
Reply from Midland Health
Thank you, Sara, that’s wonderful to hear! We really appreciate your kind words and recommendation. It’s great to know that Dia and Saba made such a positive difference and helped you get the support you needed. We’ll be sure to pass on your thanks to them.
Staff were excellent
Staff were excellent, the nurse who gave me the jab was really good.
20 October 2025
Unprompted review
Reply from Midland Health
Thank you for your kind feedback. We’re so pleased to hear you had a great experience and that our nurse helped make your visit a positive one. Please don’t hesitate to contact us in the future if you need any further support.
Dr Pav Dhesi
We had an appointment with Dr Pav Dhesi. Dr Dhesi was incredibly caring and professional. Extremely investigative and gave huge confidence in moving forward. We were very grateful for the help and interest paid to our issue.
16 October 2025
Unprompted review
Reply from Midland Health
Thank you so much for your kind feedback, Darren. We’re delighted to hear that your appointment with Dr Pav Dhesi was such a positive experience and that you felt supported and confident moving forward. We really appreciate you taking the time to share your experience.
Saw Dr Mathe
Saw Dr Mathe
She was very thorough put my mind at ease and explained everything would use again.
13 October 2025
Unprompted review
Reply from Midland Health
We’re so glad to hear you had a positive experience with Dr Mathe, Lewis. It’s great to know she was able to put your mind at ease and explain everything clearly. We look forward to welcoming you again in the future!
Lovely staff
Lovely staff, welcoming and felt looked after listened to.
23 September 2025
Unprompted review
Reply from Midland Health
Thank you for your kind words. We’re so pleased to hear that you felt welcomed and well looked after by our team. Listening to our patients and ensuring they feel supported is very important to us. We truly appreciate your feedback and look forward to seeing you again.
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