Microsoftsurface Reviews 

I purchased both a Microsoft surface and surface keyboard for my son. After around four months, the keyboard stopped working and connecting properly to the surface. I contacted Microsoft and after awhile turned the keyboard the repair or replacement. After receiving it back, it worked again for another four or five months when exactly the same problems arose. I contacted Microsoft again to try and get the situation rectified. However, after a lot of chasing on my side, I was informed that the date had now passed for the 12 months guarantee.
This is despite fact that each keyboard or the first repair lasted such a short amount of time and definitely under the 12 months from the purchase date. The keyboard, which cost nearly £450 was clearly not fit for purpose but Microsoft ignored all future emails despite me chasing and chasing.
Very poor quality of product and disgustingly poor customer service.

I bought a Microsoft Surface Laptop 5, but it has a manufacturing defect. I’ve read that all of them have this issue, and it’s very annoying, especially when you lose important data.

Basically, if you work on your bed and lift the laptop by simply touching the underside of its base, it turns off. This happens systematically, every time. The problem is that, if you’re unlucky, you can lose whatever data you’ve just typed.

Battery crashed after 13 months, one month outside the warrenty.
DO NOT BUY

Back in 2024, I bought the Surface Pro, Copilot+ PC - Snapdragon® X Elite with OLED display, Platinum, Wi-Fi, 32 GB RAM, 1 TB SSD...
I regret the purchase and earlier editions of the Surface Pro were much more reliable. There are two main issues which seem to relate to system software interacting with the hardware:
1) Switch it on can take several minutes! When you need to join a conference call this creates stress and you can the beginning of the call! Start up behaviour is typically: it begins to start up then the screen goes black... you wait a bit then press the power button again and wait again but nothing happens... in the end the only way to start it up is to press and old the power button for 15+ seconds and reboot the system. Annoying if you are trying to wake it from sleep and have windows and apps already open... :-(
2) The camera light stays on and is bright in your eyes... this appears to a bug in the Windows Hello start-up... it works sometimes but other times says can't access your camera and then just "hangs the system". Things are on screen but the system isn't really operating well and the camera no longer works for conference calls.

Honestly the specs of the machine look great on paper but in everyday use, the experience is sadly quite disappointing.

Microsoft Surface Pro COMES WITHOUT A CHARGER !!!! absolutely shameless!

The surface will fail and Microsoft will just charge you c.£300 to repair it. This has happened to me twice. Both times within weeks of the warranty expiring. Google “surface pro couldn’t find a bootable operating system” and you will see. This will happen to you, if you are luck it will happen within the warranty but it will happen every 6-13 months.

Items:
- Surface Pro 8 (business), Intel® Evo™ Core i7 - Wi-Fi, 32 GB RAM, 1 TB SSD.
- Surface Pro Signature Keyboard with Surface Slim Pen 2
Date: Dec 2022
Issue: Keyboard failed in Feb 2023 (could not be replaced but repaired). Repaired kit by Microsoft (Spain) received but still not working.
Feedback: Nice piece of kit but, at >2K EUR in total, not worth the investment for two months of use.
Support hopeless and unable to diagnose issue all along.

Its a fantastic device. When I bought it, due to its SSD, it was the only tablet able to handle a full version of Photoshop. It is as fast as the day I received it. MS replaced it after a month - Black screen death. After 3 years it developed another fault and they replaced again. The customer service has been flawless

I bought a Microsoft surface laptop in the summer. Now the camera isn't working and when I went to Help it said Try again later.

Here's my true story in relation to my Microsoft Pro 4 purchase in 2017...

1 – May-18 – First Surface Pro 4 returned and replaced – Screen broken

2 – Aug-18 – Second Surface Pro 4 returned and replaced – Would not boot up

3 – Jul-19 – Third Surface Pro 4 returned and replaced – Would not boot up – Requested an upgrade to a stable machine – Escalation process denied request

4 – Feb-20 – Fourth Surface Pro 4 returned and replaced – Would not boot up – Requested an upgrade to a stable machine – Escalation process denied request – This time a reason was given – I have had the machine less than 6 months!

5 – Aug-21 – Fifth Surface Pro 4 – Now constantly failing after being forced to do a bitlocker update – Microsoft now refusing to provide a solution, issued raised on 17-Aug-21, sent to Escalation on 18-Aug-21, informed that this would take about a week – No update provided by Microsoft as at 2-Sep-21.

Summary…

FIVE Surface Pro 4’s in less than 4 years, lots of down time, sending/receiving, and rebuild time.

Request for an upgrade to a stable machine requested 3 times, denied 3 times.

Now left with a completely useless machine as it’s unstable again. Have also spent money on buying a Microsoft Pen and Docking station for this machine which will now also be useless as I have no choice but to move to another manufacturer.

£2,000 would be much better spend with another hardware manufacturer who cares about their paying customers.