Bought my second water fountain to my cats since the first one started to show wear after several years of use and cleaning. My cats love the fountain and if I have guests over most of them think it's... See more
Company replied
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I am in the USA and purchased my fountain for my cats. They LOVE it! The orange one, George, even plays in it. The color selection is amazing. The fountain is well made and easy to clean. The... See more
Company replied
Terrible. Do not purchase anything from this site. They do not respect any regulations nor their own promises and guarantees. Theh provide a defect product and refuse to accept the return claim, inste... See more
Company replied
The drinking fountain is very beautiful. Although my cat doesn't use it, it's a very nice piece to complement my decor. The water is quite loud when it splashes, but I have the fountain on the terra... See more
Company replied
Company details
Written by the company
Innovative cat products for your beloved cat
Contact info
Passatge Mercantil 2-4, Barcelona, 08003, Barcelona, Spain
- +441442780171
- support@miaustore.com
- miaustore.com
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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really nice
The quality and that no filter is needed, the cats love it.
I had litte difficulties with ordering.
Please update your order system.
6 November 2024
Reply from Miaustore EU Webshop Limited
Dear Anja,
Thank you for your review.
We are very happy that you and your cats are so satisfied with the purchase. We are sorry for the ordering issue you were facing!
Thank you and best regards,
Miaustore-Team
Perfect Service
Quick delivery, perfect contact and service . Part is great .
My cat love it .
31 October 2024
Reply from Miaustore EU Webshop Limited
Dear Paule,
Thank you for your review.
We are very happy that you are so content with your purchase as well as with our customer service. If you need any further assistance, please do not hesitate to contact us.
Thank you and best regards,
Miaustore-Team
I am amazed how low the quality is..
I am amazed how low the quality is... haft of the pump is 3d printed, probly PLA, the tube is to short and on alle the ceramic it is filled with defects, the glooss, the holdes, the burn marks on the buttom and all the rough edges...
I can't belive this, i thought i was buying a premium produkt
20 November 2024
Unprompted review
Reply from Miaustore EU Webshop Limited
Hello,
Thanks for your feedback and we are sorry for this inconvenience. Could you please share your order reference so we can track it to find a solution?
Best regards,
Miaustore team
Reply from Miaustore EU Webshop Limited
Dear Claudia,
Thank you for your review.
We are very happy that you are satisfied with your purchase. In case all items are in stock the delivery time might take around 4-6 days. We are very sorry for the long delivery time!
Thank you and best regards,
Miaustore-Team
All perfect AAA+++
30 October 2024
Reply from Miaustore EU Webshop Limited
Hello,
Thank you for your review.
We are very happy that you are so satisfied with your purchase. We wish you lots of joy with it.
Thank you and best regards,
Miaustore-Team
Reply from Miaustore EU Webshop Limited
Dear Bryan,
Thank you for your review.
We are very happy that you are overall so satisfied with your purchase. We wish you lots of joy with it.
Thank you and best regards,
Miaustore-Team
Reply from Miaustore EU Webshop Limited
Dear Sabine,
Thank you for your message.
We are very happy that you are so satisfied with your purchase!
Thank you and best regards,
Miaustore-Team
Reply from Miaustore EU Webshop Limited
Hello,
Thank you for your review.
Please note that different items might have different delivery times. We mention this on our website and in the email which you receive after the purchase. We are very sorry if you did not receive this message.
Thank you and best regards,
Miaustore-Team
Still no sign of what I ordered
Still no sign of what I ordered. There was an issue with the address because the website would not accept my postcode but the help desk said that had been corrected. However the items still have not been delivered.
22 October 2024
Reply from Miaustore EU Webshop Limited
Dear Davida,
We apologize for the delivery delay.
The situation has been reported to the appropriate service for evaluation as we strive to improve our service. We also replied to your email and hope to have the situation resolved.
Best regards,
Miaustore team
Reply from Miaustore EU Webshop Limited
Dear Stuart,
Thank you for your review.
We are very happy that you are so satisfied with your purchase!
Thank you and best regards,
Miaustore-Team
The products are absolutely perfect and…
The products are absolutely perfect and of high quality. Delivery time of 2 weeks without any notification was not ok
25 October 2024
Reply from Miaustore EU Webshop Limited
Dear Thomas,
Thank you for your message.
We are very happy that you are so satisfied with your purchase. Please note that different items have different delivery times. You can see them on our website as well as in the separate email after your purchase. We are very sorry if you did not receive this message.
Thank you and best regards,
Miaustore-Team
Very good service
Very good service. Very good delivery. The well arrived punctual.
The Mousestore did a good job
23 October 2024
Reply from Miaustore EU Webshop Limited
Dear Mic,
Thank you for your review.
We are very happy that you are so satisfied with your order. We wish you lots of joy with it.
Thank you and best regards,
Miaustore-Team
Fast delivery and a beautiful product
Fast delivery and a beautiful product! Our little adoptee arrives at christmas, i’m sure he’ll like it!
16 October 2024
Reply from Miaustore EU Webshop Limited
Dear Lina,
Thank you for your review.
We are very happy that you received your order so quickly. We hope your cat will accept it.
Thank you and best regards,
Miaustore-Team
Reply from Miaustore EU Webshop Limited
Dear Katrin,
Thank you for your review.
We are very happy that you are so satisfied with your purchase!
Thank you and best regards,
Miaustore-Team
Fast delivery and nice product
Fast delivery, secure packaging, nothing broken. Nice and functional product, easy to assemble. Although our cats still not use the fountain, they are curious but not very brave, it is a nice item for the room climate. We have to be patient.
16 October 2024
Reply from Miaustore EU Webshop Limited
Dear Daniel,
Thank you for your review.
Cats are creatures of habit and therefore having a fountain could be a big change.
For some cats, it may take several weeks for a cat to fully enjoy a new drinking experience. If your cat still has access to other water points during this time, the process may take longer.
Try using the fountain without activating the pump. Also remove other drinking bowls.
Once your cat has adjusted to drinking from the fountain, you can then switch on the pump.
Thank you and best regards,
Miaustore-Team
Great product for your cats!
I ordered a automatic drinking fountain for my cats on the basis that my daughter had one for her carts. They are wonderful. Keeps the water moving and the cats like to drink it from the falling water rather than the water in the pool. I think every cat should have one!
15 October 2024
Reply from Miaustore EU Webshop Limited
Dear Debi,
Thank you for your review.
It is great that you and your cats love our fountain. The moving water usually animates cats to drink more and play with the water.
Thank you and best regards,
Miaustore-Team
Reply from Miaustore EU Webshop Limited
Hello,
We are sincerely sorry for the delivery delay of your order and we are glad that you already received it.
Please do not hesitate to contact our support if you need any further assistance.
Best regards,
Miaustore team
*UPDATE* Received broken fountain, customer support won’t respond.
I’d initially left a negative review after receiving a broken fountain in the mail and not receiving a timely response from customer support, but Miaustore eventually made things right and sent me an entire new fountain within a couple days of my complaint.
I’m satisfied with the quality and appearance of the fountain, and I’d recommend Miaustore to anyone looking for a high quality product.
22 October 2024
Unprompted review
Reply from Miaustore EU Webshop Limited
Hello Hope,
Thanks for your review and we are sorry about your experience.
We have instructed our team to check your case as a priority and we hope that this matter will be fixed soon. If you do not receive an email or response from our support team within the next 24 hours, please do not hesitate to reach out via email.
Thanks for your understanding.
Best regards,
Miaustore team
Fast and secure shipping
Fast and secure shipping. My cat makes good use of the water fountain. It's a quality product. The website and the ordering experience could be better though.
1 October 2024
Reply from Miaustore EU Webshop Limited
Dear Felix,
Thank you for your review.
We are very happy that you and your cat are content with our fountain. We hope that you can enjoy it for many years.
Thank you and best regards,
Miaustore-Team
Reply from Miaustore EU Webshop Limited
Dear Sandra,
Thank you for your review.
We are very happy that you are so satisfied with our customer service. If you need any further assistance, please do not hesitate to contact us.
Thank you and best regards,
Miaustore-Team
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