Mhstar Reviews 

If I could give 0 I would.

Do not buy these products from any supplier or distributor.

They openly say they will not supply the missing parts of there products if you don’t buy direct.

Avoid at all costs these products as you have have a product that has missing parts

I ordered a metal shed it arrived a week late checked and one bracket missing got in touch and was told bracket was unavailable and to buy a bracket myself.When we went to erect shed found nothing lined up all the holes were not in line after four hours we gave up .I packed the shed up away and contacted them to come and pick it up they said they wanted photos of the uneven holes but I had already packed the shed away and there’s no way I was spending another four hours trying to put up again so without photos no refund cowboys

complete liars, incompetent company, incapable of collecting a return, days wasted waiting in, complete joke of a company.
Avoid...Avoid...Avoid

Do not trust this company. I bought a gazebo of them through Tesco marketplace. They delivered the item to the wrong address and are unwilling to redeliver to the right address. They are unwilling to do a refund and have basically told me to go get the item myself. Next level poor customer service. I have informed Tesco and will be raising a complaint. Do not use them in of your orders!!!!

Offered 20% of item cost after return. Apparently this is the norm for this company. Advise avoiding them at all costs . Can think of many words to describe this company!!!!!!

Awful company. No idea where my Debenhams order is. No contact whatsoever. Trading standards notified

Brought a kids quad bike for my 6 year old daughter from this company via Wowcher the quad bike caught on fire - LFB said there was a serious fault with the bike , MHstar have taken back the bike but not refunded me despite multiple emails and calls - then lied and said they never received the bike which is a lie . And not to mention injuries were sustained during the quad fire . Terrible company never again

They need to stop using DHL for their deliveries, they are rubbish!!!!!😡😡

Purchased a gazebo through Robertdyass. Turns out it from these guys waited in all day for delivery it kept getting put back and then cancelled. Useless..

Does anyone have a valid email contact for this company ?
I have had an order cancelled and they are not refunding me and it has been a good while
I had 2 parts (of 8) delivered that were not fit for purpose and they are refusing to collect despite it being up to them to do so
I am being cut off live chat every time I try and contact them, there is no way of retrieving chats to your email.
no valid email contact that I can see, my last review I was just given the same old "please contact us so we can help" yada yada yada crap , but there is no way of doing so !!

Ordered 2 chairs through Amazon. Both were supposed to be delivered on the 2nd of Feb. Neither have been dispatched to date (6th Feb).

Have tried to cancel this order with absolutely no success. I was told it'll take 24-48 hours. Then a further 24 hours. Then another 72 hours. Today I get an email it'll be delivered on Tuesday the 10th Feb.

Amazon can't contact the seller, nobody can do anything, and I'm £300 down for a product that judging on other reviews will either never arrive or be faulty.

Ive paid for 2 chairs marketplace mh staruk Ltd,only one was delivered off dpd, asked him orderd 2 sorry ive only got one.cant get intouch with anybody.

Very poor order 3 rose bushes artificial only 2 turned up message seller they said be here 2 days now 6 days bull get my money back go eleswhere only getting 1.6 stars on trustpilot stay clear people been warned ⚠️

I bought an air humidifier, payed 110 pounds. It stopped working just like that and I contacted them if there's anything they can do. The agent said it had a year guarantee till 13th January 2026. I wrote on the 14th of January... he said nothing he can help me with now. A humidifier for 100 pounds lasted a year??? Horrible experience, I would discourage to buy any products from them as it seems they last only short term and no help is available later.

I bought a bed from MHStar through Tesco Market place just before Christmas 2025 - HOMCOM 3.1FT Single Bed Frame with Storage Headboard and Under Bed Storage - It arrived exactly on time in perfect condition - Bed is remarkably well engineered and even I could put it together following the instructions. And when I thought there was a problem with a nut and bolt I emailed MHStar on 27th to complain. Their customer service team replied on 28th December'25 to offer help - And I had to apologise to them - there was nothing wrong with the nut and bolt it was me - I wasn't using the alankey in combination with the spanner - everydays a schoolday, now I know!
Speak as you find - I can't praise MHstar enough for their product and their service.

I ordered something urgently online at Robert dyas and today at 7pm I received an email from ‘MH Star Doncaster’ confirming ‘your parcel is with DHL and due for delivery today’. I was obviously concerned by this, as it was already 7pm when this email was received and it is unlikely DHL are delivering at such late times.
I then checked the tracking directly with DHL and it shows there was an ‘intervention’ (no idea what this means). I then get notified by DHL that my parcel was not given to them by the sender.

If you are confused by my review; then you can understand how confused I am with this information. I have looked at reviews from MH Star and to my surprise they are absolutely awful and people rarely receive their items. Most calling this third party provider a scam.

At no point when ordering this item directly with Robert dyas was it stated they have a third party company dealing with my order. If this was confirmed, I would have checked reviews and most definitely not ordered.

I will never purchase with Robert dyas again and would advise anyone who is ordering online to avoid/check MH star reviews themselves.

I have no idea where my parcel is, who I am meant to contact and highly suspect I will not receive my item like many others. I would like Robert dyas/MH Star to address my concerns and provide me with an accurate tracking of my order, or I will take this further.

This company should be banned. Horrible to deal with, they hide behind other companies to sale and promise fake delivery time especially this Christmas, They ruined my family Christmas wit their fake" delivery before Christmas "
The customer service is horrible, lies after lies and no accountabily whatsoever.
They will do anything to refuse to refund despite their dishonesty!!! AVOID AVOID AVOID!!!

Don't use these cowboys.
I ordered a dog crate for Xmas on the 25th of November, I watched it being scanned daily at the XDP delivery depot for over two weeks, I emailed the range the shop I had bought it through and got told it was on its way (three times that happened) I then used the XDP chat feature - yes it would be delivered. The next day it didn't arrive so went to use XDP chat and shocker they have turned it off as they are clearly in over their head. Next day I look and the range have requested the item returned by MH Star request. So the Xmas dog crate I actually NEED is now not coming and it's the 15th, I decided to chance it and buy a replacement from B&Q hoping it might still get here on time but to my absolute horror guess who the stockist is on the confirmation email...MH Star 🤦🏻‍♀️ it is now the 24th and the item has been sat in collection depot since the 15th and is apparently lost this time, who knows if I will ever get the item but yeah my point AVOID AT ALL COSTS.

absolute rubbish to deal with...
only one pack of 2 delivered.
foue people told lie after lie over the phone.