The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that t... See more
Company replied
I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... See more
Company replied
Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minut... See more
Company replied
Company details
Written by the company
MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.
Contact info
United Kingdom
- 0800 061 4567
- info@mhlservices.co.uk
- mhlservices.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MHL Ltd
Thank you, Cathy, it is always a pleasure! We hope to see you again next year. Best regards, MHL
Excellent service
Excellent service, great communication and instant reports. The engineers explain the process and the required jobs instantly and clearly. Extremely happy with the service, both with engineers and admin staff. Thank you very much!
28 August 2025
Reply from MHL Ltd
Dear Georgia, thank you for your kind review - it has been a pleasure! Best regards, MHL
Quick getting an appointment and v…
Quick getting an appointment and v efficient and very clear in terms of output.
26 August 2025
Reply from MHL Ltd
Thank you, Kate, we hugely appreciate your review! Best regards, MHL
Very happy with the service provided.
20 August 2025
Reply from MHL Ltd
Thank you so much! Best regards, MHL
Very good service by MHL and Mark.
We have been using MHL Ltd for a number of years now and they never fail to impress! Mark had been to our house before, so he was already familiar with our boiler. He is very punctual, courteous, knowledgeable and efficient. He also took the time to explain what he had done.
22 August 2025
Reply from MHL Ltd
Dear Denis, we are so grateful for your review; we will ensure this is fedback to Mark too! Thank you. Best regards, MHL
Reliable and efficient
Perfect boiler service - punctual, quick, clean. No problems at all
11 August 2025
Reply from MHL Ltd
Thank you, John, we hugely appreciate your review! Best regards, MHL
Prompt response and great service
Prompt response and turnaround for the job. Competitively priced. Great service and quality of the job. Would highly recommend.
14 August 2025
Reply from MHL Ltd
Thank you so much, Sarah! Best regards, MHL
Prompt response and good solutions!
A very prompt response from my online enquiry! Friendly engineers with some good solutions to our problem.
7 August 2025
Reply from MHL Ltd
Thank you so much, Emma. We will ensure this is relayed to the engineer accordingly! Best regards, MHL
MHL boiler service
The staff at MHL are always friendly and helpful. They keep me updated on changes to my appointment and the engineer arrived on time and was knowledgeable, friendly and efficient. I have used MHL for 5 years now and they offer good value for money.
7 August 2025
Reply from MHL Ltd
Dear Ellen, thank you for your kind review, it has been a pleasure and we hope to see you again next year! Best regards, MHL
Reply from MHL Ltd
Thank you so much, Alan! Best regards, MHL
Reply from MHL Ltd
Good afternoon Abdulwahab, thank you for your wonderful review; we are so grateful! Best regards, MHL
A surveyor came fairly quickly But…
A surveyor came fairly quickly But the follow up does not exist. Waiting for a quote. If there is urgency then pointless calling the company
6 August 2025
HELPFUL ONTIME GOOD ADVICE
5 August 2025
Reply from MHL Ltd
Good afternoon, thank you for your wonderful review; we are so grateful! Best regards, MHL.
Excellent communication
Excellent communication. Prompt, professional service. Excellent.
1 August 2025
Reply from MHL Ltd
Dear Lesley, thank you for your wonderful review; we are so grateful! Best regards, MHL
Efficient snd professional service
My previous company ceased trading after many years service and recommended I use MHL.
I’m pleased to say I found the company easy to deal with. Service dates and times to suit my needs. Reception staff and engineer were efficient and professional. Paperwork and expectations met.
22 July 2025
Reply from MHL Ltd
Dear Janet, thank you for your kind review. It has been a pleasure thus so far, and we hope to carry on working with you for many years to come! Best regards, MHL
Great service offered from Erin and Amy…
Great service offered from Erin and Amy and always great products and prices.
22 July 2025
Reply from MHL Ltd
Thank you so much! Best regards, MHL
Amazing service
I needed a gas safety certificate urgently. Contacted MHL and got a quotation from Tim. I had follow up questions after receiving the quotation. Tim was quick in responding and next day I had an engineer called Adam visit my place. Adam was very friendly and explained what he was doing and was just amazing. Next day my gas safety certificate was emailed to me. Amazing Service, would highly recommend.
7 July 2025
Reply from MHL Ltd
Dear Nishad, thank you for a lovely review! We hugely appreciate it and will relay your kind words back to the team accordingly. Best regards, MHL
Reply from MHL Ltd
Thank you, John! Hope to see you again next year! Best regards, MHL
Good communication giving confidence in…
Good communication giving confidence in the engineer.
1 July 2025
Reply from MHL Ltd
Dear Michael, thank you for your lovely review. We will relay this back to him accordingly! Best regards, MHL
Reply from MHL Ltd
Thank you, Nigel! Best regards, MHL
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