Selling a property is always stressful - but when that property belonged to your late parents and had been their dream home for decades, it is also very emotional. Holly Brown, based at the Radyr MGY... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sold my apartment with MGY Cardiff Bay. The team were very helpful throughout the process, ensuring they were communicating each stage. They explained everything in detail for ease of understanding... See more
We have just completed a very difficult sale through a combination of bad actors and poor solicitors. Vicci however went above and beyond to get the sale finally over the line. Constantly chasing buye... See more
Honestly from the first day I met Becky to view a house, I knew I’d be trusting in MGY to sell mine. I felt at ease, and at no point pressured like I had done by other companies. Supportive throughout... See more
Company details
- Real Estate Agency
- Property Management Company
- Real Estate Agents
- Real Estate Appraiser
- Real Estate Rental Agency
Written by the company
More than just an estate agent we are a people-focused business made up of a team of caring, professional, and diligent experts who happen to be in property. Our reputation has been earned through consistently delivering results for our sellers and landlords, an outstanding level of service for our buyers and contract-holders by matching them with properties that meet their needs, we support and care for the communities we serve and are proud to be your trusted agent. We don’t just see our role as selling houses and renting apartments or helping people find a roof over their heads. Independent since 1987 we achieve the results our customers deserve through being passionate about what we do, it’s our job to make selling-buying-renting or letting as stress-free as possible, and we achieve this through our people. Our mission is to challenge ourselves to make the entire process enjoyable and memorable. A home isn’t a place where you, sleep, cook and keep warm, it is about creating long-lasting memories and feelings of love and security, therefore you will feel at home with MGY.
Contact info
Colum Buildings, 13 Mount Stuart Square, CF10 5EE, Cardiff, United Kingdom
- 02920 465466
- bay@mgy.co.uk
- mgy.co.uk
4.9
Excellent
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
The best agent in Cardiff!
Our experience from start to finish was seamless. We explored the option of a number of agents and by far James Hayes at MGY was standout. The time, effort and expertise James displayed was unmatched. We love our new home and he made selling and buying such an enjoyable process! Thank you so much James & MGY
1 September 2023
Unprompted review
Reply from MGY Estate Agents & Chartered Surveyors
Thank you for your kind review Eleanor.
Not complacent
Very good at selling our property, only took a few days. The time between selling and exchanging took a long time, but not their fault more the other estate agents and various people in the chain. We were kept updated regularly and I only had to contact towards the end to find out if things were still moving forward. The actual exchange/moving day was a disaster though. I don’t think anyone knew what was going on. New residents that had employed a removal company turning up 2 hours before any money had cleared and before we had packed everything up. Not heard a thing from them since, not asked for feedback or review, which I find unprofessional especially as they made a lot of money from us.
25 August 2023
Unprompted review
Reply from MGY Estate Agents & Chartered Surveyors
Dear Rachel, thank you for taking the time to leave a review, we are delighted to hear you were happy with our sales process and the communication of sales progression. Whilst it’s unfortunate to hear about the logistical difficulties on the day, as agents these factors are out of our control, but we do understand it must have been stressful for you. We aim to send out review invitations within two months following completion, so our buyers and sellers have some time to settle into their new home. James Hayes at our Radyr office would be delighted to discuss any further feedback you may have. Thank you.
I had a great experience from start to…
I had a great experience from start to finish. The team were brilliant to work with, kept me up to date through the sales process and took away a huge amount of the worry. It all went very smoothly and I couldn’t recommend them highly enough.
9 August 2023
Unprompted review
Reply from MGY Estate Agents & Chartered Surveyors
Thank you for your kind review and feedback.
Poor sales progression
The listing and viewing progress were great, but sales progression was awful. Twice we were led to believe we were close to exchange, without everything being in place. The one time people further down the chain didn't even have a mortgage.
They took silence from others in the chain as agreement, which caused delays and a lot of annoyed people.
We also had about three different variations of the status each time we had an update.
I would not use these people again, solely based on the sales progression.
22 June 2023
Unprompted review
A shocking company to deal with
A shocking company to deal with ! I vacated a house that I rented through them, and agreed with them that I could return within a few days to collect a couple of items I was unable to take at the time (all documented in writing), and then (after agreeing to this) to be told "tuff luck" you can not have your £500 worth of items back and we are going to dispose of them and charge you for this. Police and small claims court now involved. Be warned ! do not rent a house or flat from these unscrupulous rogues.
1 June 2023
Unprompted review
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