This isn’t your average builders merchants! the most accommodating and friendly team of staff of any merchants I’ve ever been to. They go above and beyond for their customers and I can’t recommend the... See more
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I have had very good experience with this company. They deliver punctually and listen to instructions very well. Their prices are good and delivery is excellent. I have used this company a number of t... See more
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Great service from the team, every staff member is very approachable and always ready to help. Gem who is the gentleman that has been mainly assisting with my orders has always been very professional... See more
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Everyone who works here and at the Woodford branch is useless, rude, and unwelcoming. How any of you have a job in customer service or facing the public is beyond me. Ran by absolutely incompetent mem... See more
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Company details
Written by the company
Welcome to MGN Builders Merchants, your premier destination for all your building material needs. As your local builders merchants online store, we take pride in offering quality yet affordable building materials coupled with exceptional customer service. At MGN, we go the extra mile to ensure your satisfaction, providing prompt and free delivery of your building materials, along with guaranteed low trade prices. Whether you're embarking on a small DIY project or overseeing a large-scale construction endeavour, MGN has you covered. Our extensive range of building materials online caters to all your requirements, from fence panels to essential construction products. With two conveniently located branches in Romford and Woodford, accessing top-notch building materials has never been easier. As one of London's leading building materials suppliers, MGN Builders Merchants maintains a well-stocked builders yard to ensure you receive your materials on time, every time. Trust MGN for all your building material needs, and experience excellence in both product quality and customer service.
Contact info
Unit 7, 8 Trading Estate, IG8 8HF, Woodford Green, United Kingdom
- 01708985022
- eb@mgnbm.co.uk
- mgnbm.co.uk
3.9
Great
35 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Fantastic service! Great variety of flooring!
Wow! Fantastic service here in Romford branch. Been driving nearly 2 hours here to buy the flooring which were sold out all over the UK. The most welcoming and helpful staff. 5 stars!
16 December 2024
Unprompted review
Reply from MGN Builders Merchants
Thank you, Agne, for the amazing feedback! We’re glad you found the flooring you needed at MGN Builders Merchants. Our goal at www.mgnbm.co.uk
is to make a wide variety of building materials, including high-quality flooring, available when customers need them most. It’s great to hear that our welcoming and helpful team made your long journey worthwhile. We look forward to assisting you again soon!
incapable and rude. sort your people skills out.
Everyone who works here and at the Woodford branch is useless, rude, and unwelcoming. How any of you have a job in customer service or facing the public is beyond me. Ran by absolutely incompetent members of staff who are plainly incredibly rude and do not listen to anyone apart from themselves. just a really rude, hostile place to contact.
16 July 2024
Unprompted review
Reply from MGN Builders Merchants
Mr Pewens, thank you for your feedback. We’re sorry to hear about your experience, as it certainly doesn't reflect the level of service we strive to provide. To address the issues you've raised and improve our service, could you please provide more details about your visit? You can either email eb@mgnbm.co.uk or call us and ask for Eugenia.
Specific information about what happened will help us better understand the situation and take appropriate action. We take your concerns seriously and want to ensure that this is addressed properly.
Good quality items and very good…
Good quality items and very good prices, but most importantly the BEST customer services in builders suppliers industry, also very friendly delivery drivers, for me that is and will be the only place to go, highly recommended.
11 July 2024
Unprompted review
Reply from MGN Builders Merchants
Thank you so much for your glowing review! We're thrilled that you value our quality, prices, and especially our customer service. It’s great to hear our delivery drivers made a positive impression too. Your high recommendation means the world to us, and we're honoured to be your go-to choice!
Inexperienced drivers
Giving one star is because I think you have to tick something. They delivered to my brothers property the driver totally inexperienced moved the lorry with the crane arm out knocked my gable wall all on his neighbours ring door bell. They not being very nice at all and looks like my brother will have to get a solicitor just be careful they are not a kind or professional company
28 June 2024
Unprompted review
Reply from MGN Builders Merchants
Thank you for bringing this to our attention. We sincerely apologize for the incident. Please be assured that our Transport Manager is currently investigating the matter. We take this very seriously and will address it promptly.
Best customer service
I usually buy from MGN. But today i was treated well by Alex. This is one of the best customer service i have ever received. I really recommend Going to this shop.
20 May 2024
Unprompted review
Reply from MGN Builders Merchants
Thank you so much for your kind words! We're thrilled to hear that Alex provided you with such excellent service. Your recommendation means a lot to us, and we're glad you had a great experience. We look forward to serving you again!
MGN is my go-to
MGN is my go-to! Their service is lightning-fast, prices are budget-friendly, and their team is simply fantastic.
19 April 2024
Unprompted review
Reply from MGN Builders Merchants
Thank you for your wonderful feedback! We're delighted to be your go-to choice and are thrilled that you appreciate our fast service, budget-friendly prices, and fantastic team. We look forward to continuing to serve you!
The best builders merchants in London
The best builders merchants in London, nobody can top this price.
2 April 2024
Reply from MGN Builders Merchants
Thank you for your amazing review! We're proud to be your top choice in London and are glad to hear that our prices can't be beat. We appreciate your support and look forward to serving you again!
Very good service
Very good service. Staff is very knowledgeable. They helped us quickly as time was of importance to us. Definitely would come back when needed.
10 April 2024
Unprompted review
Reply from MGN Builders Merchants
Thank you for your kind review! We're glad our knowledgeable staff could assist you quickly when time was of the essence. We look forward to welcoming you back whenever you need us!
Great service from Eug ,helpful and…
Great service from Eug ,helpful and knowledgeable
So good i signed up for an account
And great variety of materials for plastering
Will definitelyrecommend Eug and mgm
8 March 2024
Unprompted review
Reply from MGN Builders Merchants
We're delighted to hear about your positive experience with Eug and our plastering materials! Thank you for signing up for an account and for recommending us. We appreciate your kind words and look forward to continuing to serve you with excellent service and a wide variety of quality materials.
good prices
good prices, delivery always on time, good customer service, nice and polite drivers! I worked with them since they opened the first shop!
2 May 2023
Unprompted review
Reply from MGN Builders Merchants
Thank you immensely for your unwavering support and loyalty throughout the years! We're thrilled to hear that you've consistently found our prices competitive, deliveries punctual, and our customer service exceptional.
Our team takes great pride in ensuring that every aspect of your experience, from browsing our products to receiving your delivery, exceeds your expectations. It's heartening to know that our efforts have made a positive impact on your projects.
We truly value your continued partnership and trust in us. If there's anything more we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We're here to serve you, and we look forward to many more years of successful collaboration!
Disappointed service
I ordered bricks and cement at their Romford Office. The delivery date and time was two days after. All good so far. The delivery was coming from their Woodford Branch in the morning of the delivery day. I ordered some additional stuff on the morning of the delivery day. At the time, I was not told that the delivery time would change. I was still told that it would be AM delivery. A bit later when I called to check about the delivery time, I was told that they cannot guarantee AM delivery. The bricklayers came on time to start the job but they didn't have enough bricks to carry on after 11am. I was assured again and again that it would be AM delivery before I made the payment. They let me down.
21 July 2023
Unprompted review
Reply from MGN Builders Merchants
We sincerely apologize for any inconvenience and frustration you experienced with your recent delivery from our Romford office. While we strive to provide accurate delivery estimates, unforeseen circumstances can sometimes lead to changes in scheduling.
Please note that our policy clearly states that we do not advise planning or commencing any work before the delivery arrives, as delivery times can be subject to change. We regret any miscommunication regarding the timing of your delivery and understand the impact it had on your project.
We value your feedback and will use it to improve our communication processes to ensure a smoother experience for our customers in the future. If there's anything we can do to make amends or assist you further, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work to address this issue and regain your trust.
Poor quality timber & service
Poor quality timber and shocking customer service. Most of the timbers arrived with splits at the end. 2 arrived damaged. Promises of phone calls but nothing. In the end gave up and took £15 refund as they could not replace broken timbers on the same day.
15 July 2023
Unprompted review
Reply from MGN Builders Merchants
We're deeply sorry to hear about your disappointing experience with our timber and customer service. It's certainly not the level of quality and service we strive to provide.
We sincerely apologize for the inconvenience caused by the poor quality of the timber and the lack of timely resolution for the damaged items. Your feedback is invaluable, and we take it seriously as we continuously strive to improve our products and service.
We understand your frustration, and we're committed to addressing these issues to prevent similar occurrences in the future. If there's anything further we can do to make amends or assist you, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.
Worst quality timber and zero customer…
Worst quality timber and zero customer services. I have always purchased my building supplies from MGN and never had an issue until now. Purchased £360 worth of timber and 60% of it arrived split and severley twisted. Emailed pics of the damages but got no response. We thought we would be able to salvage what we had however, the splits in some of it were so bad that when you screwed into it it completely broke into two pieces. MGN initially agreed to replace parts of the wood however they did not stick to their word despite being told it had already been cut so now I have to raise a dispute with my card provider to rectify this. Evgenia who is suppose to be the manager agreed to replace the wood on two occasions but sadly it didn't happen as it would seem Eric who isn't a manager, and is extremely rude, has the overall say.
26 July 2022
Unprompted review
Reply from MGN Builders Merchants
We're deeply sorry to hear about your recent experience with our timber and customer service. This falls far below the standards we strive to uphold at MGN, and we sincerely apologize for any inconvenience and frustration this has caused you.
We take quality concerns very seriously, and we regret that the timber you received did not meet your expectations. Additionally, we apologize for any lack of communication regarding your emailed pictures of the damages. This is not indicative of the level of customer service we aim to provide, and we are committed to addressing this issue promptly.
Regarding the replacement of the damaged wood, we understand your disappointment and frustration with the process. We apologize for any confusion or miscommunication that may have occurred.
We have taken note of your feedback regarding Evgenia and Eric and will address their conduct to ensure that all our customers are treated with respect and professionalism.
Thank you for bringing this matter to our attention. We value your continued support and hope to have the opportunity to regain your trust in our products and services.
Product quality is excellent
Product quality is excellent, and communication is prompt.
27 January 2022
Unprompted review
Reply from MGN Builders Merchants
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our product quality to be excellent and that our communication was prompt. Providing top-notch products and service is our priority, and it's rewarding to know that we've met your expectations.
Your satisfaction is very important to us, and we're grateful for your feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again soon!
Ordered and paid and got confirmation…
Ordered and paid and got confirmation and delivery date. A few days later e mail says wrong slabs delivered. Called up and Eugina who works there is rude and could not care less if you buy so please everybody
AVOID
10 May 2021
Unprompted review
Reply from MGN Builders Merchants
We're sincerely sorry to hear about your experience with our service. This is certainly not the level of service we aim to provide, and we apologize for any inconvenience caused.
We appreciate your understanding and patience.
Rest assured, we have taken swift action to address the matter with Eugina to ensure that such incidents are not repeated. Providing exceptional service to our customers is our top priority, and we're committed to rectifying this situation and making it right for you.
If there's anything specific we can do to resolve the issue or assist you further, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
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