MGMTimber Reviews 

5,216
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff, both in-store and during deliveries. Many appreciate the quick and efficient delivery service, with drivers often going the extra mile to accommodate requests and provide timely updates. The quality of the products, particularly timber and kitchen installations, is frequently noted as high, offering good value for money. However, some people mentioned issues with product quality, citing warped or cracked timber and shattered glass in doors. A few other people also felt that delivery communication could be improved, with some experiencing unexpected delays or lack of notification. Additionally, there were isolated reports of rude staff interactions and long wait times for click and collect orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Product

Reviewers highlight positive aspects of product quality, with many noting the high standard of timber and... See more

Service

Customers consistently note positive experiences with service, often highlighting top-tier, excellent, and... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders online and over the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was delighted with the service at MGM in Perth. We were looking for a company to supply kitchen splashbacks and a new sink & tap. Although we weren’t doing a full kitchen refit we were treated wit... See more

Company replied

Rated 5 out of 5 stars

Great value for money, couldn't believe how expensive B&Q were in comparison!!! Delivery brilliant, the guy was very friendly, put everything exactly where I asked. Delivery and driver 10/10 Would def... See more

Company replied

Rated 5 out of 5 stars

I ordered a Hyundai garden tool from MGM Timber this summer for delivery to the highlands. Price was good, delivery took a few days - not unexpected, we are highlands and islands and I suspect... See more

Company replied

Rated 5 out of 5 stars

My experience with these guys and Andrew couldn't have went any better. Andrew quickly got back to me with all my enquires. They delivered the wood quickly. I order over the amount I needed and Andre... See more

Company replied



Company details

  1. Lumber Store
  2. Hardware Store
  3. Kitchen Supply Store

Written by the company

MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(5,216)

758 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andy was fantastic

Andy was fantastic, extremely helpful and patient!
Delighted with the result, thank you 😊

22 June 2026
Unprompted review
MGMTimber logo

Reply from MGMTimber

Hi Isla,

Thank you for your review, we will be sure to pass your kind feedback across to Andy. It's fantastic to hear that you are delighted with your results.

Team MGM Timber.

Rated 5 out of 5 stars

Excellent service at MGM in Perth

I was delighted with the service at MGM in Perth. We were looking for a company to supply kitchen splashbacks and a new sink & tap. Although we weren’t doing a full kitchen refit we were treated with complete professionalism and given the best advice ever. The MGM consultant at Perth was fantastic. So whether you are looking for a small job or a large job you’ll get the very best service here.

8 January 2026
Unprompted review
MGMTimber logo

Reply from MGMTimber

Hi Mrs McLennan,

Thank you for your kind words about our helpful branch team. We're glad to hear that we could assist you and that you enjoyed your experience shopping with us. We will be sure to pass your feedback on to our Perth team.

Team MGM Timber.

Rated 5 out of 5 stars

Good value for the money

Good value for the money, nice quick service

25 May 2026
MGMTimber logo

Reply from MGMTimber

Hi John,

Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.

Kindest Regards
MGM Timber

Rated 5 out of 5 stars

Just always great service

Just always great service! Bought on line this time, which was really easy! Really pleased the shop was saved!!!

25 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Mark,

Thank you for your kind words about our service. We're glad to hear that you had a great experience with us.

Team MGM Timber.

Rated 4 out of 5 stars

The order wqas easily placed…

The order was easily placed and the decking timber was immediately available in the yard and an assistant helped put it on the roof of my car. Only one problem the timber was stacked outside and was saturated. So you might say as decking thats what it will always be, my joiner was not quite so impressed as some cuts needed were long and the wetness caused the saw to jam. Hence the 4 stars

13 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Peter,

Thank you for taking the time to leave us a review, we are really pleased hear that our branch team could help you, however, we are so sorry to hear that your decking boards were wet and it made it difficult for your Joiner to cut them, if you would like to discuss this further, please reach out to us at web.help:@mgmtimber.com and our customer service team will be happy to help.

Team MGM Timber

Rated 5 out of 5 stars

My order was taken over the phone and…

My order was taken over the phone and by a couple of days later I received a call from MGM to say that they would be delivering my order the next day and the driver called me the next day to verify and he laid my timber in my driveway the way I requested it. Brilliant

24 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Mr Allan,

It’s great to hear that you are happy with our service. Thank you for taking the time to pass on your feedback. We hope to see you again soon!

Team MGM Timber.

Rated 5 out of 5 stars

Easy online ordering and the delivery…

Easy online ordering and the delivery was straight into my driveway, was a large load. No problem at all..and good prices too..😀

14 May 2026
MGMTimber logo

Reply from MGMTimber

Hi David,

It’s great to hear that you found our website easy to navigate and were happy with our delivery service and prices. Thank you for taking the time to pass on your feedback. We hope to see you again soon!

Team MGM Timber.

Rated 5 out of 5 stars

Great to deal with

Great to deal with, items turned up on time and all correct

24 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Stuart,

Thank you very much for your 5* review, we hope to see you again soon.

Team MGM Timber.

Rated 4 out of 5 stars

Delivery drivers where great helpfully

Delivery drivers where great helpfully, unfortunately, a lot the fence slits were bent , making my job more difficult

24 May 2026
MGMTimber logo

Reply from MGMTimber

Hi James,

Thank you so much for taking the time to leave us a review,
we are so sorry to hear that some of your slats arrived bent, if you would like to discuss this further please reach out to us at web.help@mgmtimber.com and our customer service team will be happy to help.

Team MGM Timber

Rated 5 out of 5 stars

Easy to use website

Easy to use website, on time delivery, decent prices

24 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Andrew,

Thank you for your positive feedback. We're glad to hear that you found our website easy to use and that your delivery arrived on time We strive to provide a seamless online experience and excellent customer service.

Team MGM Timber

Rated 5 out of 5 stars

My first visit and I’ll certainly be…

My first visit and I’ll certainly be back. Great range of products and very helpful staff

13 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Tony,

Thank you very much for leaving your review! We are always so pleased to hear when our customers have received great service from us.

Team MGM Timber.

Rated 2 out of 5 stars

Person delivered item on time as per…

Person delivered item on time as per rescheduled and kept it neat and cleanly however Forest did a very bad job as they did not sent important blocks to connect base frame which in turn costed me £100 on top of it 2-3 pergola post and other items where not straight and 2-3mm off torch costed me more not happy with the order at all

22 April 2026
Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication throughout. Great quality gate. Recommend highly

22 April 2026
MGMTimber logo

Reply from MGMTimber

Hi Mr Dodson,

Thank you for your 5* review and for your recommendation! We are always so pleased to hear when our customers have received excellent service from us.

Team MGM Timber.

Rated 5 out of 5 stars

Everything was good

Everything was good

13 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Steve,

We're happy to hear that everything went well with your order, thank you for your 5* review.

Team MGM Timber.

Rated 5 out of 5 stars

Good product at a good price and prompt…

Good product at a good price and prompt delivery.

13 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Robert,

Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.

Team MGM Timber

Rated 5 out of 5 stars

Brialint and helpfull customer seevice

Brialint and helpfull customer seevice, great supplier

22 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Boguslawa,

Thank you for your kind words about our service. We're glad to hear that you had a great experience with us.

Team MGM Timber.

Rated 5 out of 5 stars

Great service

Great service, fast delivery and great staff to deal with.

12 May 2026
MGMTimber logo

Reply from MGMTimber

Hi,

We're thrilled to hear that your delivery was quick and you received great service from our branch team . We appreciate you taking the time to share this positive experience.

Team MGM Timber.

Rated 5 out of 5 stars

Fast & Friendly

Fast, professional & friendly sevice.

11 May 2026
MGMTimber logo

Reply from MGMTimber

Hi Mr. Millar,

Thank you for your positive feedback, it's great to hear that you enjoyed your experience with our team at Perth!

Kindest Regards,
MGM Timber

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