Member First Credit Union Reviews 350

I couldn't praise staff highly enough, from the process of joining the credit union which was made a very pleasant and uncomplicated experience with Rachel, and very helpful and similar experience with Karen and Mick who help me through online registration process. With thanks, Anthony Fitzsimons.

I’ve had nothing but positive experiences dealing with the credit union. From the moment you walk in, the staff make you feel welcome and valued. They are genuinely lovely people who take the time to listen, explain things clearly, and ensure you feel comfortable with every step of the process.
What really stands out is how easy they are to deal with. Everything is handled in a straightforward, friendly, and professional manner, making even financial matters feel stress-free. Whether you’re opening an account, applying for a loan, or just making an enquiry, they treat you with patience and respect.
The level of understanding and support they offer is exceptional. They truly care about their members and go out of their way to help in any way they can. It’s refreshing to deal with a financial institution that feels so personal and community-focused.
I would highly recommend the credit union to anyone looking for a trustworthy, approachable, and supportive place to manage their finances.

Lauren was really helpful for my recent loan application, nice polite and very well … thanks

Thanks to all the staff in Member First Credit Union, I got great advice and guidance through a financially stressful time, they helped take the stress out of it for me, well done to all on the wonderful service provided to me over the years, thanks, CB

The girls on the phones really need to learn how to talk to the public.

Never have I heard such unprofessionalism and discourtesy from people who work for what is essentially a bank, not a credit union as all of their lending is solely based on your credit score.

Don't waste your time joining or applying for a loan if you have less than exemplary earnings or a pristine credit score as they wont even review it or even tell you that they wont/didnt review it, well, they will eventually tell you when you have to call back to deal with one of their snotty employees after the first snotty employee hangs up the phone on you mid conversation.

Id join a different credit union if possible. These aren't the friends of working people that they used to be.

A note of thanks to Lauren and Maria for their help on Thursday it was appreciated
Ray

I emailed Karen from MFCU this morning. I got a reply within half an hour She was very efficient, knowledgeable and lovely to talk to.
Thank you so much Karen.

Kind regards,
Colm Hanratty

Hi All,

Just want to leave a note about Karen who works in Member first in the swords branch.
Karen was extremely professional & very helpful & made our experience very easy & pleasant.
Top class service

Loans have got more expensive
Recently charged €5 for a statement in donaghmede.
Staff could do with more customer service training

The young Lady was extremely knowledgeable and very helpful.

Not just quick and efficient but very human and understanding. Couldn’t recommend higher.

I had a fantastic experience with David at the credit union. From start to finish, he was incredibly professional, knowledgeable, and approachable. David took the time to thoroughly explain all my options, patiently answering every question I had without ever making me feel rushed. His friendly and down-to-earth manner made what could have been a stressful process feel smooth and straightforward.

David’s dedication to helping members is clear — he genuinely cares and goes the extra mile to find the best solutions tailored to individual needs. Thanks to his expert guidance, I felt confident and well-informed throughout the entire process. It’s rare to find someone so patient, kind, and professional all at once.

I highly recommend David to anyone needing financial advice or assistance at the credit union. He truly makes the experience pleasant and reassuring!

Karen was extremely helpful and professional.

Karen was extremely helpful and kind in helping me navigate an issue online. She was able to resolve many of the issues I had via email, and was patient throughout. I finally have access to my account again-thank you Karen!

quick response from the credit union team. friendly service

Very quick response from customer service. Emailed Friday night and heard back first thing Saturday morning.

Very helpful team. Swift replies to enquiries and they've made my online and over the phone enquiries very easy. Love my Credit Union!!

They have helped me get a loan and have been so helpful all was done so quickly with no stress.

Was guided through the process very well by Karen. Couldn’t of had a better experience thank you

As it is my father's account with members first, I was concerned that his issue would not be dealt with by myself due to GDPR. My father is currently in a nursing home for respite as he has been very ill lately. I found your staff Karen and Maria most helpful, understanding and caring. They sorted everything out for my father. Thanks so much 🙏