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Privalia México Reviews 

1,710
•
TrustScore 1.5 out of 5

1.6

e-Commerce Service
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Rated 2 out of 5 stars

Main service is quite good, good brands are offered along with good rates, yet freight forwarding and distribution options that often the brand picks to deliver items it's bad as well as their reply... See more

Rated 2 out of 5 stars

The deliveries takes too much time, in the returns I have to pay for shipping costs, twice, (when i buy the product and when I return it) and is not my fault that one brand has different sizes than ot... See more

Company replied

Rated 2 out of 5 stars

My purchases are ok i have no problem with that, but i pay for premium service one month ago, and everytime that i want to buy in mi ticket appear the amount of the sending service, ive send more than... See more

Company details

  1. e-Commerce Service

Written by the company

Las mejores marcas de moda & lifestyle a un solo click, con hasta un 70% de descuento. Encuentra promociones diferentes todos los días. Encuentra marcas como: Guess, Calvin Klein, Tommy Hilfiger, Hollister, Mango, Under Armour, Puma, Levis, Lacoste, y más.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

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1.6

All reviews

(1,710)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Their mobile application is really good…

Their mobile application is really good to look and find what you want. The reason I don't give a 5 stars review is because they have some opportunities on purchase follow up. The shipments are not as good as other platforms like amazon. Shipments used to take long time, so, you need to take this into consideration when buying. However, overall is a good platform to get really good offerings at a good price. Recommended!

12 December 2018
Unprompted review
Rated 2 out of 5 stars

Several problems with premiums service

My purchases are ok i have no problem with that, but i pay for premium service one month ago, and everytime that i want to buy in mi ticket appear the amount of the sending service, ive send more than 4 mails everytime i want to buy but i get no response

12 December 2018
Unprompted review
Rated 3 out of 5 stars

I´ve only had one issue with privalia

I´ve only had one issue with privalia, so i ordered a pair of shoes and they sent me the wrong ones, and i never got contacted...

I got tired of waiting, and i gave you the benefit of the doubt, and i didn´t get any problem at all.

Hope you can get better at the customer service.

12 December 2018
Unprompted review
Rated 4 out of 5 stars

Post sale service its bad

Post sale service its bad, the product description its poor, 90% of my purchases has arrived as they described the item, the other 10% did not. The return process was easy but they charged me over the 15% of the value for changin a product that did not coincided with the description...

5 December 2018
Unprompted review
Rated 4 out of 5 stars

This App is excellent to get good…

This App is excellent to get good products of well-known brands at low prices all year. I’ve received all my orders correctly and in time. However, I would like to find more variety of brands and products available in the App.

5 December 2018
Unprompted review
Rated 1 out of 5 stars

Very bad selling broken items

19 November 2018
Unprompted review
Privalia México logo

Reply from Privalia México

Hola Manuel, lamento que hayas tenido esta experiencia, he confirmado que tu pedido Vasconia ha sido devuelto y reembolsado, para nosotros es muy importante tu opinión y esperamos que tu siguientes experiencia sea de lo mejor. ¡Gracias por ser parte de Privalia!

Rated 5 out of 5 stars

Privalia has a lot of good brands

Privalia has a lot of good brands! Their sales are amazing!
I enjoy visit their page to see what is new and see if a sale continues or is over.
Their delivery service is ok BUT I recommend you that if you buy something over $600 MX the delivery will FREE

12 November 2018
Unprompted review

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