Mew Mews Fashion Reviews 

1,560
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 524 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, often finding items look even better in person and fit perfectly. Many appreciate the excellent customer service, describing staff as kind, helpful, and quick to respond. Fast and convenient shipping is also frequently mentioned. Conversely, some customers noted product quality issues, describing items as poorly manufactured or not matching descriptions, with defects or falling embellishments. Others experienced slow delivery, with orders taking weeks or months, and some were never received. Additionally, some reviewers were unhappy with customer service regarding returns, citing difficulties with refunds and unhelpful responses.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the impressive fabric, beautiful... See more

Order

Users describe ambiguous interactions with order, with some expressing satisfaction with their purchases and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the kind, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The fabric and quality of their clothing is very good. I gave four stars only because they do not give refunds at all and you have to pay for your own shipping if you choose to return. I had to make a... See more

Rated 5 out of 5 stars

I’ve ordered from Mew Mews several times, and I’ve always been very happy with my experience. The quality of the clothes is amazing, the designs are beautiful and unique, and everything looks exactly... See more

Company replied

Rated 5 out of 5 stars

Delivery takes awhile so order wayyyyy in advance of your event. However, it’s worth the wait!!! My dress was beautiful and I received so many compliments on it….wore it to a Vegas White party and it... See more

Company replied

Rated 5 out of 5 stars

I’ve always loved corsets and corset-style dresses, and when choosing one, I pay close attention to the structure — whether it’s firm or soft. Soft corsets can lose their shape after a few awkward m... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Founded in Aug 2021, Mew Mews is a woman fashion and lifestyle brand committed to helping women of all shades and shapes feel confident and sexy. Every time you purchase our hand-made dresses designed with love, you are not only investing in yourself but also supporting a woman-owned business and helping us empower women all over the world.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(1,560)

538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The skirt looks super cute on

The skirt looks super cute on, fits true to size. Shipping took a bit longer than estimated, but it arrived safely.

10 December 2025
Unprompted review
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Reply from Mew Mews Fashion

Hi Cynthia! Thanks for the lovely feedback! We're so glad the skirt fits well, and you're happy with it. Apologies for the shipping delay, but happy to hear it arrived safely. Hope you enjoy wearing it!

Rated 1 out of 5 stars

Zero stars

Waited months for the whole order, which was split in two.
Broken jewellery, dresses several sizes smaller than their size guides, and refused to give me the address to post back.
Such a shame. They look good online but in reality just a sham.

5 January 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Clarire! We sincerely apologize for the long wait, the broken items, and the sizing issues you experienced. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 1 out of 5 stars

I bought a two piece set for my…

I bought a two piece set for my birthday which looked amazing on the site. It arrived in nice packaging however the outfit was cheaply made. The rhinestones were superglued to the corset and a few rhinestones fell on before even wearing it. A hole tore into the corset's netted/mesh fabric the night I wore it . Also the skirt was made out of a thin plastic material and the plastic layering was peeling the whole entire night. I wore it once because it was not in good enough shape to wear again. This outfit was about $200 after a discount. Also, I'm habitual online shopper who does not generally experience issues with my clothing from other stores.

18 September 2025
Unprompted review
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Reply from Mew Mews Fashion

Hi Martin! We’re very sorry to hear that the quality of your two-piece set did not meet expectations, especially for such a special occasion. This is not the experience we want for our customers. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 1 out of 5 stars

The clothes look amazing on the website…

The clothes look amazing on the website and I have ordered from them before and trusted that the outfit would be as expected from the last time. I ordered a red dress size medium . I received a xxs size instead thats how it fitted. No Big Deal right ? I brought this dress for a cruise ended up wearing a sweatsuit because it was so small. When I returned I immedialty contacted them for an exchange and or refund . They denied my claim stating I was to late .It took them 5 days to respond to an email. I ended up filing a chargeback to get my money back. Lets just say I will never buy from them again, not because the clothes didnt fit right because of their customer service. It is horrible!

23 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Jetlife! We sincerely apologize for the sizing issue and the delay in our response, which led to such a disappointing experience. Your feedback about our customer service is invaluable. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 1 out of 5 stars

Do not buy from these people!!!!!

Please avoid!!! Stuff will not arrive and you won’t get your money back!!!

I ordered in December have been fobbed off multiple times and it’s not February. My item hasn’t arrived and they tried not to give me my money back. Thank goodness I used my credit card.

Avoid! Avoid! Avoid!

23 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Bose! We’re truly sorry to hear that your order never arrived and that you faced such difficulty getting a refund. This is unacceptable, and we’d like to investigate what happened. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 5 out of 5 stars

Very responsive and helpful customer…

Very responsive and helpful customer service and good quality items!

22 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Wafa! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

Absolutely Stunning

I loved every dress ordered from Mew Mews. High quality materials and designs, cutting edge and distinctive. Something for every taste and elegant for any age.

19 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Lily! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

Great quality!

My skirt set arrived and the quality and fit were way better in person than expected. For context, I ordered a skirt set, midi dress and blouse and pants set. All of which are amazing. The material is not thin or cheap. The sewing and stitching is exactly what it should be. Mewmews has become my new obsession!

9 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Whitney! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

Very bag quality and they do not accept returns

I ordered a dress for £150, when it arrived it looked like a very cheap copy of what was presented on their website. When I tried to return it they told me my only option was to exchange for a gift voucher of % of the dress value and that I could keep the dress (that I did not like and wanted to return). Eventually after weeks of back and forth they agreed to return, at my own cost. I followed their instructions to send it back, (they would not provide an email address or a phone number or a tax id required by the shipping companies). Anyway when eventually the return arrived to their warehouse they rejected it and the feedback to the courier company was that they did not order it!! When I contacted them further about this they no longer respond to my emails. Be warned, it’s not worth the hassle - £150 plus £30 for return. Customer service is friendly yes but they don’t solve the issue and as I mention above stopped responding. I doubt positive reviews are genuine

21 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Alicja! We're truly sorry to hear about your experience. This is not the impression we want any of our customers to have. Please kindly be aware that all international returns must go through customs clearance, and the reason your returned parcel is sent back to you is that the parcel did not pay the customs fee. Sorry again for any inconvenience caused to you. Your understanding will be appreciated.

Rated 5 out of 5 stars

The quality is so good

The quality is so good, I’m in love with the dress

13 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Sheila! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

Terrible experience with them and I…

Terrible experience with them and I would NEVER use them again. The item didn’t fit and was terrible quality. They don’t offer a refund and only offered 75% gift card and want to charge me £30 to return the item! Awful return policies. The dress was for a very special occasion and cost me a lot of money that I have now lost. Would never purchase from them again.

20 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Abbie! We’re very sorry to hear about your poor experience with the fit and quality of your dress, as well as our return policy. We understand how frustrating this must be, especially for a special occasion.More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 1 out of 5 stars

You don’t get your order 😞

I placed an order in January it sends you to the shop app, the item still hasn’t been dispatched and we are on the 18th Feb ! It does not declare its a special order on the listing , if it was it should classify as 7-15 working days before dispatch even if it was, however my order comes in the criteria of 3-5 business days before dispatch and the Shop app says my order has still not dispatched!! . 2 emails to the business with no replies ! My first purchase and so far I would never purchase again. I’m calling my bank today.

15 January 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Rachy! We're very sorry to hear that your order has not been dispatched and that your emails have gone unanswered. This is frustrating and we understand your decision to contact your bank. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 1 out of 5 stars

So far my experience is SHOCKING.!

So far my experience with this company is the absolute worst EVER. The sizing is not true to size. I have now sent THREE emails with no response, and I need to return these items. How many times do you need to email a company without a response.??The customer service is shocking with nobody whatsoever that you can talk to. Stay well away from this company ... You have been WARNED.!!!

16 February 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Michelle! We deeply regret the frustration you've experienced with sizing and our lack of response to your return requests. This is not acceptable, and we want to make it right. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 5 out of 5 stars

Trecia birthday experience

The dress was stunning

14 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Trecia! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service, provided prompt response to my questions and concerns. Can't wait to receive it.

15 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Alisa! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

Best dress 👗

Best dress 👗

16 February 2026
Unprompted review
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Reply from Mew Mews Fashion

Hi Elena! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

I will NEVER purchased from here again!!!

This company is the definition of 'bait and switch'... in the past I ordered $$$$ pieces and they were great quality for the money and as advertised. I bought several pieces back in December for holiday parties, NYE, and my January birthday and they were ALL HORRIBLE. Cheapest material and embellishments, with them already falling off or hanging on by glue. This fast fashion at a premium price, and they also don't tell you that some pieces will take 2-months to receive. I actually forgot about the dress I ordered back in beginning of December and arrived today. I literally laughed at it when I opened it, it is by far the most sad excuse for a 'top quality' influencer favorite dress (Qaeltrix Strapless Acrylic Mini Dress) I am just going to throw it away. Please be aware as you won't get what you pay for ordering from this company. I will NEVER purchased from here again and cannot express my warning and disappointment enough.

12 February 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Yacht! We're truly sorry to hear that the quality of your recent orders did not match your previous experiences with us. This is disappointing and we understand your frustration. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 1 out of 5 stars

They lost my package

They lost my package, I never received it . it was supposed to be for Halloween (10/2025) four months later (2/26) it still hasn’t arrived , I told them to refund me - they told me they can only give me a partial refund and charge me $15 for shipping ! For a package I never received . this is unbelievable. Will never be ordering from them again

12 February 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Randa! We are truly sorry to hear that your package was lost and that you never received it. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at info@mewmews.com with your order number and we will work out a solution together! Thanks

Rated 5 out of 5 stars

Delivery was fast and outfit was exactly as seen in the shopping website

Delivery was fast, and the dress? Was exactly as seen in their shopping website! Even prettier.
My perfect size was sent to me and I enjoyed shopping from them!❤️

2 February 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi love! Thank you so much for your lovely review! We're thrilled to hear your dress arrived quickly and was even prettier in person. So glad the fit was perfect and you enjoyed shopping with us ❤️ Wish you a great day!

Rated 1 out of 5 stars

Dress never recieved, utter nightmare

i ordered a dress from mewmews back in December of 2025, the package was expected to arrive 2 weeks after i’d placed my order. I kept checking the shipping updates every so often as i do with most of my orders and i didn’t see much of an update upon my item (about just under a month after ordering) so i contacted the UK delivery service for MewMews (Yodel) who then told me my address is invalid and i had to fix it for them to send the item, so i did. Then I had no further updates for another 2 weeks before having to email again to locate my package to be told it was under a stop and return. It was cutting close to the event I wanted to wear my dress for so I had started to panic, having read the reviews on trust pilot I went straight to my bank and placed a dispute before informing the company. My bank gave me the money back temporarily and I thought maybe id had a close call and it was all over. Only to find out this morning (11th of February 2026) that the company has challenged the dispute even though I never even got my dress and they have it now. This issue has really upset me as I wasn’t even able to go to my event as i had installed far too much faith in this company in believing that it would arrive before it got too late which meant when I had refunded it, I had no time to get another dress. Now I’m being told that my dispute is being challenged when I never even received my delivery? This has made me feel incredibly anxious and frustrated as this dress costed £90 and now I don’t think I’m going to keep my money or anything, if the challenge results in my dispute money being given back to the company I’m £90 out of pocket and not a mere thing to show for it aside from stress and frustration. Safe to say I will never ever be buying from here again after this nightmare.

13 December 2025
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Scarlett! Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience this has caused. We have reviewed your order and email records, and we have emailed you to offer solutions to resolve this matter. However, we have not received a response from you via email. Please check your mailbox and email back our team to resolve the issue asap. Kindly note that your parcel was returned to the sender due to an incorrect shipping address, and we have never received a request to update the delivery address before the order was shipped. Sorry for any trouble caused to you and waitting for your email. Wish you a great day!

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