Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more
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Review summary
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Reviews shaping this summary
We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more
Company replied
I recently had Craig Barker come in to correct some subpar plumbing work that had been done previously, and I couldn’t be more pleased with the service. He was quick to respond, identified the iss... See more
Company replied
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more
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Company details
- Plumber
- Gas Installation Service
- Heating Contractor
- Hot Water System Supplier
- Radiator Repair Service
- Water Pump Supplier
Written by the company
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Contact info
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, United Kingdom
- 01737833888
- office@metserveltd.com
- metserveltd.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am happy with the services by…
I am happy with the services by Sandesh. He was calm and explained what he was doing and why. All taps fixed!
18 February 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Misi, we are delighted and proud of the fact you are so pleased with our service in fixing your taps.
Best wishes,
Met Serve Ltd
Excellent job and cleaned up after
17 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello PK, we are delighted to read it. Thank you so much for your feedback and using our services to resolve your plumbing emergency.
Best wishes,
Met Serve Ltd
Amazing Dyno-rod plumber…
Just had an amazing Dyno-rod plumber (Sandesh) visit and replace our bathroom taps, he arrived on time and was extremely professional and polite from the minute he arrived. Sandesh completed the work to a very high standard and was an absolute delight and breath of fresh air. Thank you to Dyno-rod for sending such a lovely tradesman 5*****
17 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Kay. We're not sure reviews come any better than this! It has made us very proud and we have shared it not only with Sandesh, but the entire business.
Sandesh is a long standing and highly valued member of our team, not to mention a friend and mentor to many.
Thank you for your feedback and continued custom. We love being there for our customers and should you need our services again we hope to hear from you.
Best wishes,
Met Serve Ltd
Cameron Taylor was great in fixing the…
Cameron Taylor was great in fixing the leak in the pipe cinnecting to the Cold water tanm. Very efficient and courteous. Thank you.
15 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello P K. Thank you so much for taking the time to post this five star review. We are delighted Cameron was able to make the repair to the pipe feeding your cold water tank and that you are so happy with the service.
Should you need our services again we would welcome your call.
Best wishes,
Met Serve Ltd
Very good service today from Jake S
Very good service today from Jake S. Came when he said he would. Respectful of my home - wore shoe protectors even though there was no need! Did a careful job to fix my loo. Replaced the flush mechanism- no bodges like I have experienced with other suppliers. Left everything neat and tidy. Have kept the firm’s details for if I need any private work. Jake was great.
13 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Holidaymaker Surrey. What a lovely review to receive! Thank you!
We're pleased to have been there for you when you needed us and that Jake was able to repair an issue others have not.
Best wishes,
Met Serve Ltd
Replace bathroom and kitchen taps
Carl was extremely helpful and efficient and very customer focused.
Left everything clean and tidy.
10 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Pearl. Thank you so much for taking the time to post your wonderful feedback, and your custom. Both are greatly appreciated and we will let Carl know of your outstanding feedback on him, his service and workmanship when changing taps in your bath, basin and kitchen in your Horsham home .
Best wishes,
Met Serve Ltd
We had a leaking pipe in an awkward…
We had a leaking pipe in an awkward area of our hall ceiling causing water to seep down the walls. Dyno plumbing were instructed to attend the next day. Within a short time of arriving Dan Barlow was able to trace the leak through a very small neat inspection hole to an upstairs fitted cupboard and a plan was made to lift the floor and find the pipe. This was all executed so swiftly, with great care of my property and a very professional positive attitude. I was kept informed the whole way and the damage was limited because of Dans expertise, experience and decisive action. Thoroughly recommended and a very happy outcome to an unwelcome situation.
12 February 2026
Unprompted review
Reply from Met Serve Ltd
Hi Karen, thank you for taking the time to share your experience. We’re so glad that you were satisfied with the service provided. Our team will always try to provide a high level of customer service, and we are grateful for the recognition, Thank you for your invaluable feedback.
Best wishes,
Met Serve Ltd
Very efficient and left everything clean and tidy.
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been previously badly fitted. He cleaned everything up and left the area very tidy and working perfectly. Would definitely recommend him and the company.
12 February 2026
Unprompted review
Reply from Met Serve Ltd
Hi Trish. We're thrilled to hear about your positive experience! We're delighted you're satisfied and hope to assist you again in the future. Thank you for choosing us.
Best wishes,
Met Serve Ltd
Absolutely spot on
Absolutely spot on. In and out quickly after resolving the issue. Very friendly , couldn't have asked for better service.
11 February 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Lord Annandale-Johnston. We are very proud of your comments and delighted to have been there for you when you had a plumbing emergency in your Bexhill-On-Sea home.
Best wishes,
Met Serve Ltd
Plumbing Repairs
Plumbing Engineer: Craig Barker
Really a clean and quick work done.
Helped with all my related queries regarding plumbing issues.
11 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Madhu. What a lovely review. Thank you! Should you need further assistance in your South Croydon home we would be delighted to assist.
Best wishes,
Met Serve Ltd
Craig Barker was brilliant
Craig Barker was brilliant. He attended my home very quickly to fix a recurring leak, that was not fixed correctly before. He identified the issues and resolved them, with no problems since. Great service. Thank you.
9 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Sam. We're happy to hear that you had a super fast and friendly experience! Thank you for your positive feedback; we appreciate it.
Best wishes,
Met Serve Ltd
Excellent and professional service by Barry Smith, DynoRod
Excellent and professional service by Barry Smith. Solved all our problems and we felt assured that action had now been professionally taken.
10 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Sunita, thank you so much for your kind words. We are delighted to have been there for you when you needed us. Plumbing emergencies can be very stressful and we hope we made a challenging situation quite easy to deal with. Should you need our services again in your Croydon home, we would be proud to assist.
Best wishes,
Met Serve Ltd
Carl Whittingtons visited my house…
Carl Whittingtons visited my house today to fix my water pipes and tap in the garden due to the frozen weather he did a very clean and very efficient job
9 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Ana. We're thrilled that both issues in your London home were resolved so efficiently. Should you need our services again we would welcome your call.
Best wishes,
Met Serve Ltd
Very sufficient good work from Barry…
Very sufficient good work from Barry smith
10 February 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Theo, we hugely appreciate your custom and feedback.
Best wishes,
Met Serve Ltd
Jason Taylor is a star
Jason Taylor is a star! Absolutely fantastic plumber and got us out of a right hole. I wish every time I needed a plumber lumber it was Jason.
8 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Dom. Thank you so much for taking the time to post your glowing review. We greatly appreciate it, as we do your custom.
Best wishes,
Met Serve Ltd
First Class Service
I received a phone call from Craig Barker informing he would be arriving in 5mins which was perfect timing. Craig was very respectful of my home and automatically covered his shoes before entering. It didn’t take long for Craig to fix the issue with my downstairs toilet and replaced it with a new part and my toilet worked perfectly. Thank you Craig for your first class service!
9 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Amanda, what a lovely review to receive. Thank you. We are very proud of your comments and that Craig was able to resolve the plumbing emergency in your London home for you, by fixing the toilet and getting it fully operational again.
Best wishes,
Met Serve Ltd
Leak in the toilet.
I had a leak in the toilet cistern and Barry Smith came to fix it. I was kept upto date of his visit and Barry called Just before he arrived. He found the problem immediately and sorted it out.
Overall a very efficient service especially from Barry Smith.
9 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Kiran. Thank you for your custom and kind words. We're delighted to read that Barry was able to fix the leaking toilet in your Thornton Heath home and that you are so pleased with his efforts and our service.
Best wishes,
Met Serve Ltd
Quick and Good Quality Work
I was kept informed about the visits of the engineer. The work was carried out and diagnosed correctly initially. The engineer Craig Barker was very good and wore shoe protectors which was very considerate.
5 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Bilquis. Kind words indeed. Thank you so much for your custom and wonderful feedback.
Best wishes,
Met Serve Ltd
Graig Barker called us 15 minutes…
Graig Barker called us 15 minutes before arriving and that gave us enough time to prepare for his arrival. He was polite and answered all my questions.
The leaking sink tap in the bathroom was replaced with a new one and the water pressure much better than before. He left the area cleaned up. So thank you.
6 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Lydia. What an amazing review to receive. Thank you! we couldn't be more proud of your comments and the effort Craig gave in resolving the plumbing emergency in your London home.
Best wishes,
Met Serve Ltd
Plumber Carl Whittington fitted taps…
Plumber Carl Whittington fitted taps very efficiently. Friendly service and no mess
6 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Trevor. We're delighted that you are so pleased with Craig's efforts in replacing your taps in your Earlsfield home. Thank you so much for your custom and review.
Best wishes,
Met Serve Ltd
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