Met Serve Ltd Reviews 1,899

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 535 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, often highlighting their expertise and efficiency in resolving issues. The service provided is frequently described as excellent, with many people appreciating the high quality of work and the smooth, effective solutions offered. Conversely, a small portion of people felt that the facilities were ambiguous, indicating some inconsistency or lack of clarity in this area.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high standard of... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the... See more

Facilities

Customers consistently note ambiguous experiences with facilities. Many reviewers reported issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more

Company replied

Rated 5 out of 5 stars

We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more

Company replied

Rated 5 out of 5 stars

I recently had Craig Barker come in to correct some subpar plumbing work that had been done previously, and I couldn’t be more pleased with the service. He was quick to respond, identified the iss... See more

Company replied

Rated 5 out of 5 stars

Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more

Company replied


Company details

  1. Plumber
  2. Gas Installation Service
  3. Heating Contractor
  4. Hot Water System Supplier
  5. Radiator Repair Service
  6. Water Pump Supplier

Written by the company

Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aaron was very helpful today. He located the issues straight away and fixed the problem.

Aaron was very helpful today, he found the problem and got the necessary pipes to solve our issue.
He had to cut away some of the concrete that was under the carpet and remove the boards to enable him to complete the job.
He checked our boiler and asked me if and when was the last time I topped it up.
informed/advised us not to turn on any lights in the house until further notice.

Aaron today has done a remarkable job and my parents are very happy with the work he has done as he had to replace the old pipes which were leaking due to wear and tear and replaced them with new pipes.

Thank you again Aaron Sir for a job well done. Should we have another problem be sure we will call on you or Dyno Rod will send you back.
🌟🌟🌟🌟🌟.

25 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Godfrey. What an outstanding review to receive. Thank you! We couldn't be more proud of your comments and are so pleased that your parents were at ease and comfortable with Aaron's work and manner.
Should they need us for another plumbing problem in their Tooting home, we would be proud to assist.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Professional, efficient and friendly

I had Frank Matthews come in to fix an issue I had with the tap. Very lovely person to have come in and work, had my tap replaced for a better one and had checked that everything was working properly afterwards. All in the span of 10 minutes. Very efficient and very helpful.

25 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Cienna. We are delighted that the tap problem in your London home is now resolved, and that you are so pleased with our, and Frank's, service.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Great plumber, great work

Jack Fowler diagnosed the problem, came back with the right parts ordered and completed the job quickly and kept me informed about the work. He’s a credit to your company.

25 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Simon. Thank you so much for your 5* review. We are delighted you are so pleased with Jack's efforts in replacing the combi valve in your Wokingham home.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Engineer to fix slow running tap

James Heapes visited today to sort out a slow running hot water tap. James was very professional polite and extremely helpful and had the patience to sort out the issue in a very small space. James also tidied up after he finished and I would certainly recommend James again job well done.

24 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Debbie. It is so pleasing to read your lovely comments. Thank you! Should you need our services again for a plumbing issue in your Shepperton home, we would be proud to receive your call.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Excellent DYNO

I’ve had really good experience DYNO they have been kind and really helped out I truly recommend them . I really recommend Frank Matthew’s he’s really good at his job and knows what he’s doing , he’s also very kind and caring

24 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Aliya. We are so pleased that the service you received from Frank was exactly how we want it to be. Thank you for your feedback.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Joe Parker - 5 Stars!

Joe Parker was brilliant, arrived on time, fixed the issue efficient. Very knowledgeable, helpful and professional. 5 stars!

24 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello James. Leak detection works are often challenging and tricky. We're delighted that Joe was able to find the issue and get the matter in your Guildford home resolved for you.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Friendly, professional and efficient

Aaron Price did a fantastic job fixing a leak in our bathroom! He was friendly and professional and got the job done fast. Thank you!

24 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hi Clara. Kind words indeed. Thank you so much for your custom and taking the time to post your review.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Great service

Jack Fowler was friendly, efficient and knowledgeable and carried the work out and fixed the problems.

24 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Seema. Fantastic! Thank you so much for your kind words. We're delighted you are so pleased.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Above and beyond

Frank Matthews was excellent, he went out to get the parts that were not originally ordered and was very professional and friendly. Great service, thanks so much.

24 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Magnus. It is great to read that Frank's commitment and dedication won the day. Thank you!
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Extremely prompt and efficient service

Extremely prompt and efficient service. Craig Barker attended within an hour of our call regarding a kitchen leak. He had the necessary part readily available and was able to complete the repair swiftly, resolving the issue within minutes.

23 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Haneen. What a superb review. Thank you for your kind words and custom. It is great to read that Craig repaired the leak in your London home so efficiently, especially as it was a plumbing emergency.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Jack was great

Jack was excellent. Really helpful and knowledgeable. Would certainly recommend

19 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Rudi. We're delighted to have been there for you when you needed us, and that the tap replacement job in your Esher home went so well, and that you are so pleased with the service.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Excellent work done at my property

Excellent work done at my property. Very impressed.

23 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Aman. We appreciate toilets not flushing is very frustrating, so it is great to read Mohammad resolved the plumbing issue in your Reading home and that you are impressed.
Thank you.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Tim was polite and courteous

Tim was polite and courteous, did the job efficiently and left everything clean and tidy

19 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Dave. We are very pleased to read that the toilet flush repair in your Reigate home went so well, and that you are pleased with the service.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Kevin Reeve from Dyno is absolutely…

Kevin Reeve from Dyno is absolutely excellent, superb knowledge & resolved issues with ease.
Professional & kind, identified where leaking pipes were running from, which was in a very tricky area.
Consulted with me throughout& gained permission.
Thoroughly recommend as Kevin is by far the best plumber who has carried out work in my home.

21 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Paula. This is the perfect review for us to receive. Thank you! From the technical element of the works in your Bognor Regis home - installing new internal mains supply pipe - to the manner in which Kevin worked and communicated, it is wonderful to read all went as it should.
Thank you!
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Toilet and stop tap valve leak - all resolved 100%.

James Heapes was on time, polite, professional, did exactly what he said he would do, when our job turned bad (stop tap valve starting leaking) James sorted that out too as well as the original job he was sent to do. Very clean and tidy, would highly recommend all day long.

20 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Gian. What a fantastic review. Thank you so much for posting it. We're thrilled that the toilet repair in your Staines home, by James, went so well.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Excellent job by Frank

We were attended by engineer Frank Matthews on March 19th 2026. As always, Frank was both professional and personable, and did an extremely thorough job.

19 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Justin. Thank you very much for taking the time to post your feedback. We're delighted we were able to attend your London home so promptly when you had a plumbing emergency.
Thank you, also, for your loyal and continued custom.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Friendly plumber who was efficient

Friendly plumber who was efficient, helpful amd tidy.

20 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello J Stiens. We are so pleased you are happy with Frank's service when replacing the tap in your Clapham home.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Excellent Work

Mark arrived on time and promptly set to work sorting out the lagging in our loft. The job was not straightforward, dirty and in some areas well nigh impossible. Mark tackled it with good humour and common sense appraising us of the difficulties and the solutions. He finished in good time and arranged for all rubbish to be collected. He is a terrific person with a lovely demeanour. We are more than happy with the work he has done and can now relax and feel confident that our pipes and tanks are well protected for the winter. Thank you Mark it was great to meet you.

20 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Zelie. We're not sure reviews come any better than this! It has made us very proud and we have shared it not only with Mark, but the entire business.
Mark is a long standing and highly valued member of our team, not to mention a friend to all and mentor to many.
Thank you for your feedback. We love being there for our customers and should you need our services again in your Hampton home, we hope to hear from you.
Best wishes,
Met Serve Ltd

Rated 5 out of 5 stars

Tap replacement

James Heapes visited today to fix my tap and provided an excellent service.

20 March 2026
Unprompted review
Met Serve Ltd logo

Reply from Met Serve Ltd

Hello Valerie. We are so pleased to read that you found James' service so pleasing when he resolved the tap issue in your Shepperton home.
Thank you for your feedabck.
Best wishes,
Met Serve Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look