Metro Wardrobes Reviews 

191
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I've used Metro Wardrobes twice: once for a fully bespoke under-stairs solution and then again for 5 very different cupboards and spaces as part of a loft extension. I cannot rate it highly enough -... See more

Rated 5 out of 5 stars

Nitish was great. He surveyed my mother’s bedroom and the team produced accurate drawings of what we wanted. On the day, the installation team were respectful and polite and worked all day until the w... See more

Rated 5 out of 5 stars

Metro did all the wardrobes for our 5 bedroom house. All of them were bespoke and were to an extremely high standard. Palak and Sonal who helped us with the design process were outstanding and extrem... See more

Company replied

Rated 5 out of 5 stars

Metro Wardrobes did a fantastic job of designing and installing the fitted wardrobes in our new build property. From start to finish the service was top class, from Ranto's clever design to the precis... See more

Company details

  1. Storage Facility
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Written by the company

Metro Wardrobes is the UK-based leading manufacturer and supplier that specializes in the design, manufacture, and installation of bespoke fitted furniture. With a focus on quality and attention to detail, the company has established itself as a leading manufacturer and supplier of high-quality furniture solutions for customers throughout the UK. At Metro Wardrobes, we understand that every space is unique, and we believe that our customers deserve furniture that is tailored to their specific needs and preferences. That's why we offer a range of bespoke fitted wardrobes, bedroom furniture, home offices, and living spaces storage solutions that are made to measure to ensure a perfect fit. Our team of experienced and skilled designers and craftsmen work closely with our customers to create furniture that not only meets their needs but also exceeds their expectations. We take pride in our ability to bring our customers' ideas to life, whether they want a sleek and modern design or something more traditional and timeless. One of the key benefits of choosing Metro Wardrobes for your furniture needs is our commitment to using only the highest quality materials. We believe that furniture should not only look great but also be built to last, which is why we use only the best materials and components in our products. From MFC to high-quality MDF and laminates, we use only the best materials to ensure that our furniture is durable, reliable, and long-lasting.


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4.6

Excellent

TrustScore 4.5 out of 5

191 reviews

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4.6

All reviews

(191)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Big quality for small price …

Hi I’m from Greenwich I have had a few quotation for my wardrobe in my bedroom but because of the reasonable price I choose metro company I promise I never seen such good quality of work and materials.
They are fabulous team and very patient with a crazy customer just like me I appreciate they work and big thanks.

27 January 2021
Unprompted review
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Reply from Metro Wardrobes

Hi Ati,


Thank you so much for your review.

Martina and the team really enjoyed working with you and we are really grateful for your feedback.

We always strive to deliver the best quality products and service at a reasonable price so we are glad it doesn't go unnoticed.

Thank you,
Magda

Rated 5 out of 5 stars

Very pleased with our walk-in wardrobe

Very pleased with our walk-in wardrobe. Completed as per original mock-up in very good time.

24 January 2021
Unprompted review
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Reply from Metro Wardrobes

Hi Mark,

Thank you for taking your team leave your review.

We do our best to meet our customers' expectations so we are pleased to see that we met yours in terms of both the design provided by Asheeta and the installation carried out by our fitting team.

We are looking forward to hear from you again.


Thank you
Magda

Rated 5 out of 5 stars

Build in wardrobe

Very clean and tidy work. Done all in one quick day and great quality

22 January 2021
Unprompted review
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Reply from Metro Wardrobes

Hello Siamak,

Thank you for your review- we really appreciate your kind words.

Metro Team

Rated 5 out of 5 stars

Great product. Very pleased.

Great product. Delivered on time. Clean job by the fitters. Designer was very flexible and understanding. Absolutely pleased with the result. Beautiful custom built wardrobes and bedside tables.

23 December 2020
Unprompted review
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Reply from Metro Wardrobes

Hello Andre,

Thank you for your feedback: we are glad to hear that our designer and the fitters did a good job and provided you with excellent service.

We will look forward to working with you again in the future.


Thank you,
Metro Team

Rated 5 out of 5 stars

Excellent service!

I highly recommend Metro Wardrobes. I had my wardrobes installed this week, no delays and high quality service. I am very happy with the result, they are beautiful and sturdy. Excellent client services from the beginning to the end. The designer was very flexible, patient and attentive and the wardrobes are exactly the way I wanted. Thank you Metro Wardrobes, including the fitters, for the great work.

17 December 2020
Unprompted review
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Reply from Metro Wardrobes

Hi Renata,

Thank you so much for your review. We are glad that you are happy with your wardrobes and we hope to hear from you again in the future should you need any more work done in your property.

All the best,
Metro Team

Rated 3 out of 5 stars

Overall it's a sturdy wardrobe but I am disappointed with the design.

PRO: the removal and installation of the wardrobes were swift and professional.
CON: communication over the phone or email was slow and sometimes non existent. I have asked several times confirmation of the exact measurements which I have never recieved.
The design of the wardrobes could be better if more care was taking on making sure the space was maximised (lots of extra boards are used or large gaps on the sides taking up precious space ).
The drawers are hard to pull and push back.

Overall it's a sturdy wardrobe but I am disappointed with the design.

2 December 2020
Unprompted review
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Reply from Metro Wardrobes

Hello Dorothee,

Thank you for your feedback.

We are surprised to see that you are disappointed with the design considering how long it took for you to finalise this and how many revised renders we have provided you. The structure of our product is clearly shown in every visuals we have sent you, as well described in the estimates and invoices you received from us - there have been no extra boards used.

With regards to the drawers, this is a common occurence with new runners but should the issue persist please give us a call as this is covered by your 10 years guarantee.


All the best,
Ella

Rated 5 out of 5 stars

Highly recommended!

Great company!! Martina came to my property, measured everything up, showed me the large selection of colours available, she helped me deciding the internal configuration after I explained my necessities and after 2 weeks my wardrobe was done! The guys left the room very clean and the finishes of my wardrobe are spotless!
Highly recommended!

27 November 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service and installation

I had been let down by Sharps so I needed a wardrobe company that could help me as soon as possible. I had someone come within a matter of days since my first enquiry to design a lovely wardrobe, and they even moved my appointment to an earlier date to accommodate me. The installation was quick, simple and completely quiet except for some drilling and building noises. I was so happy with the results. I even got a courtesy call afterwards asking me how it went. Fantastic service and would definitely use again!

25 November 2020
Unprompted review
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Reply from Metro Wardrobes

Hello Jasmine,

Thank you for your review, we appreciate your kind words and are glad to hear you are happy with the end result. It was a pleasure working with you.

Kindest regards,
Magda

Rated 5 out of 5 stars

Great job from Metro wardrobes

Great job from Metro wardrobes - we had a double wardrobe, drawers and cupboards fitted by them. It take two days to fit and came about 8 weeks after we ordered. They look great, a good quality and a reasonable price.

14 November 2020
Unprompted review
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Reply from Metro Wardrobes

Hello Libby,

We appeciate the kind review, we hope you enjoy your new fitted furniture.

Best wishes,

Magda

Rated 1 out of 5 stars

These people are absolutely terrible

These people are absolutely terrible - complete amateurs. They use 1980's pressure selling tactics like " I can only get this price for you if you sign now". There is no documentation and no technical drawings supplied, so they will try to make what works best for them - not you. I had to get my money back via Credit Card company who found in my favour!

9 November 2020
Unprompted review
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Reply from Metro Wardrobes

Dear Satish,

First and foremost, each of our designers have their own selling techniques but none of them is encouraged to hard sell. You placed your order on the day, on your own accord – we are not in a position to force anyone to do so.

Throughout the process of confirming your project, the visuals were sent to you, updated and then signed off by you before we proceeded to manufacture. There would be no point for us to manufacture something that ‘works best for us’.

The material for your wardrobes was delivered to your property, we carried out a day of work and you simply refused us the right to complete the installation on the following day therefore you have nothing to review on.

You were quite frankly rude as a customer and unreasonable in the way you wanted to deal with the matter in hand, which is why, as you know, we have now passed this on to our legal team who are looking into this.

With regards to your payment, the investigation is still ongoing.


Have a great day.
Metro Wardrobes

Rated 5 out of 5 stars

Highly recommend Metro

Highly recommend Metro! Their service and products are excellent and the staff are always professional and knowledgeable. Our designer, Ranto, visited our flat to do initial measurements. We later met him at their showroom, where we were able to pick out preferred finishes. Ranto also sent us a 3D render of what the bedroom would look like, which helped visualising the end product. The fitting team were a delight! They clearly took great pride in making sure we were happy with the end result, and left the flat immaculately clean. We're looking forward to Metro working on our living and office!

12 October 2020
Unprompted review
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Reply from Metro Wardrobes

Hello Somayeh,

Thank you so much for your lovely feedback. It was a pleasure working with you and look forward to doing so again!



Best wishes
Palak

Rated 5 out of 5 stars

dream come true.

dream come true.

My space was an awkward space however the designer Asheeta created the perfect fitted wardrobe for my dressing room. Through out the whole process i went back and forth altering stuff and till the very end they was supportive and made my vision come to light.

The builders doing the work where so good, they even finished in one day. The wood is amazing and such great quality. No mess was left behind at all.

I have never been so happy, great service and great work and great prices.

Recommended them 100%.

16 September 2020
Unprompted review
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Reply from Metro Wardrobes

Dear Parvana,


Thank you so much for your lovely review.


We are delighted to hear that you are happy with your new wardrobe and that we could help you make your dream wardrobes come true.


We always aim to please our customers in this way so we really appreciate your kind words.


Thank you,
Ella

Rated 1 out of 5 stars

Professional Thieves

Thieves - DO NOT BUY FROM THEM!
They took all my money and did not install my wardrobe. They promise one day fitting but this is a lie. After taking my second payment, they refused to complete the wardrobe and just left a carcass. They sent me counterfeit plastic doors and charged me for glass. They are now refusing to give my money back and are making illegal threats. Moreover, his fitters are aggressive and are not safe in people’s homes. The director of the company has been reported to the police.

16 September 2020
Unprompted review
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Reply from Metro Wardrobes

Shajida,

Thank you for taking your time to leave your review but we would appreciate if you could please reflect the whole story.


We did not steal your money - we offered you a full deposit refund before we even manufactured as we were not prepared to work for a customer who did not agree with our method of manufacturing, whilst trying to implement their own processes. You did not understand how the wardrobe is made and as you recall, we spent hours explaining the same things over and over again only for you to start the same conversation on the following day.

We did not refuse to fit the wardrobe after the second payment: you clearly decided that you knew better how to assemble it yourself and you moved the pieces around, inserting them in wrong places and telling us they are wrongly cut, which they were not. When we tried to explain that to you, you verbally abused a member of our staff , as you had done previously with every single person you spoke to, at which point we refused to speak to you on the phone.

Your accusation that the door is made of plastic is beyond ridiculous as we provided you with the manufacturing slip and showed you THE EXACT SAME glass in our showroom.

We have not once made any threat against you - we advised you, as agreed, to put us in touch with your contractor who can complete this for you so that we can provide them with whatever is necessary, and we also confirmed we are waiving the last payment so that you can cover that cost.


We are still waiting to hear from you.

Rated 5 out of 5 stars

Great Service

I left an enquiry and they had been one of the first companies to call me back with details and a price.

The designer came out and went in detail with samples. I found him to be extremely professional and the girls at the office too. My wardrobes are of high quality and at a reasonable price. I went with Metro as they allowed me to fully customise my wardrobes whilst other companies limited me on colour and the number of shelves I could have.

Thanks

25 June 2020
Unprompted review
Rated 2 out of 5 stars

Time waster

Called up yesterday to enquiring about sliding wardrobe doors, gave dimensions , got a estimate for £1200, said I will visit there show. Went to there show room spoke to there designer , she not aware of the different styles of sliding doors they, have to refer her to there website. Then to be told the sliding door will be £2000, a figure just out of thin air! They don’t really do separate doors , they are out sourced. Time wasters #

28 January 2020
Unprompted review
Rated 1 out of 5 stars

Shocking Poor service

Poor Service

made the appointment for them to come over, wife took 2 hours off from work.

Designer kept on sayin he is on the way and never turned up , finally stopped answering

Shocking service

28 November 2019
Unprompted review
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Reply from Metro Wardrobes

Dear Mr Brar,

Thank you for taking your time to leave your feedback.


Please accept our apologies for the designer not turning up to your appointment - unfortunately, the office was not aware of the situation at that time.


This by no means reflects how we operate as a company and we are more than happy to book a visit with another representative at a suitable time if you are still looking to have the wardrobes made.



Thank you,
Magda

Rated 1 out of 5 stars

What after service??

Whilst the wardrobes were fitted ok, I said the doors did not open as described and asked for them to be changed. They have not been. I was promised a call from the original design consultant, I haven't had that call. Forget all the promises about after service, it seems once they have your money, that's it. I had wanted to have more wardrobes fitted but will now find another company to do this. Clearly Metro are happy to lose follow up business rather than fix their previous work.
UPDATE
They have now said they will fix the doors and not charge for the materials but want me to pay their fitters another £75. They are still holding the extra wardrobes I discussed as a negotiating tool, saying if I go ahead with an extra order they will reimburse me with the additional fitting cost. I suppose it's a bit of a compromise and I am really not happy with the existing door configuration so I guess I'll have to go ahead and pay the fitters fee. Just such a shame "the customer is always right" no longer applies. Since this post the doors have been put right at a cost to me of £40. I received a call today (18/1) from the designer at the request of the company. I was asked to either delete my review or change it out of respect for the company's reputation as the work was done as a special favour to the designer and for me. So review updated.

26 November 2019
Unprompted review
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Reply from Metro Wardrobes

Dear Mary,


Thank you for taking your time to leave the review.


We installed the wardrobe as per the design and your agreement with the designer and only after some time you advised that you were not happy with the door opening.

At no point did we say we would not change this for you and we have never used your new wardrobes as a negotiating tool. There was no fault on our side and therefore no grounds for us to replace the doors and change the opening for free. We offered to do this free of cost together with your new order but it looks like you misunderstood our intention here.


The issue has now been rectified so please feel free to contact us if and whenever you decide to proceed with your second order.


Thank you,
Magda


Rated 5 out of 5 stars

Fantastic fitted wardrobes. Brilliant personal service.

We had 2 fitted wardrobes in our new flat that we are delighted with. Manish was our designer who was great and knowledgeable and James looked after the final designs. We can't recommend them enough. Any changes we wanted was no problem the 3d designs really helped to see what they looked like and the final result was fantastic. The price was half that a rival firm was charging and so much better quality than anything from a swedish store. If you are looking for fitted wardrobes this is the firm to go for.

3 October 2019
Unprompted review
Rated 5 out of 5 stars

We are currently refurbishing our whole…

We are currently refurbishing our whole house and have done extensive research for everything we have installed. When it came to looking for fitted bedroom furniture, we started with the 2 well known names. Their quotes were very high, their product shoddy and their lead times long. Once we discovered Metro wardrobes we realised we had found a far superior product, at a brilliant price with short lead times. My advice is: don't bother wasting your time with the 'well known' names. See their quality and having just had the wardrobes installed by brilliant fitters, we are delighted.

29 May 2019
Unprompted review

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