Metro Prepaid Reviews 

Matthew really helped me with my first payment on my new meter. I am not particularly tech savvy and it kept coming up with error messages. Matthew asked me to video what I was doing and send it via WhatsApp. He sent me codes to put in and it worked! I was worried that I would be without electricity over the weekend but he talked me through it. I honestly cannot praise him enough. Thank you!!!

Lerato the customer service staff was very helpful, the information I received was quite helpful.

Justin was very helpful, thank you

Twice I’ve needed to call on Metro & both times they were excellent in getting things sorted out. I can’t remember the lady’s name I spoke to first but she was really helpful in clearing up a complication a few months ago and about ten mins ago I had the pleasure of speaking to Khabane who was a great help too.
Props to all of you. 🙂🙏

Victoria was very helpful and patient with me. helped me to get out electric sorted. Very lovely lady. Thankyou.

Have great experience with Faseegah as always

Ali was fantastic

Give him a raise

A terminally ill pensioner on pension credit, not good with technology, tried to top up his meter. Having called to find out why the code he was emailed didn't work, he was told he had mistakenly entered one digit wrong in the meter number.

So he topped up again. Unfortunately, the browser remembered the old meter number and he did the same thing - he realised when the second code also didn't work.

He's now £100 out of pocket, which he cannot afford to lose for heating his home in winter. Yes, it's his mistake but mistakes happen, especially with the long numbers involved for someone like him, and because Metro Prepaid says "purchases are irreversible" on their website, they get to pocket a vulnerable pensioners money. That's SHOCKING! They could easily cancel the codes and get the money refunded to him, but no - they couldn't care less and REFUSE to help because they get £100 out of it.

THEY ARE THIEVES and should be ashamed.

UPDATE: we managed to get the money back from the bank via the chargeback scheme because the bottom line is that Metro Prepaid didn't supply my friend with what he paid for. Worth a try should you find yourself in the same position. Metro Prepaid should do better and do the right thing in this situation rather than rob poor pensioners of their money when they're paying for heating in winter!

I had a great experience with Metro Prepaid. I contacted their support team and spoke with Mathew, who handled my query with great care and professionalism. He solved my problem within minutes, which made the whole process smooth and stress-free.

Excellent service and very helpful staff. Highly recommended!

I had a great experience with Girshwin while registering my prepaid sub meter. He was extremely helpful, patient, and professional throughout the entire process. Girshwin explained everything clearly and made sure that the registration was completed smoothly without any confusion.

His customer service was excellent—friendly, efficient, and very supportive. It’s always reassuring to deal with someone who genuinely cares about helping customers and resolving things quickly.

Thank you, Girshwin, for the outstanding support!

Always so perfect 👌🏿 👍🏽 the last 4 years

I received a timely response from David who was able to help me with recharging of my meter. It was my first time and I was wowed. Thank you.

It’s always refreshing to deal with someone who genuinely cares about providing good service, and Justin definitely went the extra mile

Extremely concerning experience with Metro Prepaid.

Under our agreement the company collects payments on my behalf and is required to remit those client funds within a set timeframe. The payment due this month has not been transferred and no explanation has been provided.

These are client funds collected on my behalf. Despite repeated requests, the payment remains outstanding and no proper statement of account has been supplied.

I have now issued a formal Letter Before Action and given a final deadline of 7 March 2026 for payment in cleared funds.

If the funds are not received by that date, I will commence proceedings in the County Court to recover the money, interest, and court fees.

Girshwin from Metro Prepaid was exceptional. They made sure to call me back and resolved all my issues.

This company has not paid their landlords, we are owed money and have not been paid.

I have just tried to find out from Metro prepaid why my tenant's payments have not come through to my bank account. I have also learned that for every £20.00 my tenant pays - metro takes £3.50.00 that is nearly 25%. This is a complete scam and should be made illegal.

My metro recharge token number was not updating my meter but when I rang the helpline number, Mathew took me through the steps and I was sorted in a blink of an eye, I am so grateful Mathew