Metro Plumb Reviews 

I strongly advise against using this company based on my personal experience. They initially quoted £95 per hour but attempted to charge for three hours despite only being on-site for approximately eight minutes, which I have documented on camera. They also insisted on the need for an asbestos survey after a cursory inspection of the floor, which seemed unnecessary.

Following this, they sent an asbestos engineer, significantly increasing the costs by sending another representative, resulting in further charges at £95 per hour on top of the asbestos-related fees. Once we questioned these charges, the bill was inflated by an additional 20%, and it was implied that the initial prices were exclusive of VAT, despite being residential customers.

After disputing the bill, the company escalated the matter to a debt collection agency, claiming there was no comunication for the failure to pay. I perceive their practices as opportunistic and potentially exploitative. This is my honest opinion and assessment of my experience with this company. Proceed with caution. My experience is receive an attempt to extort £570 from me for an asbestos test that I believe to be invalid cause the engineer used his dirty screwdriver he most likely uses to stab everything

Contacted Metro Plumb and explained the problem requiring a leaking Salamander RP100 whole house pump leaking. After five days of Q&A with the allocated plumber could not get a price for the replacement Pump or labour costs to change it out. Felt like being strung along as unable to get any confirmed appointment date either.
Within 15 mins I ordered a Pump with next day delivery and contacted another company who confirmed fitting price and date to do the work!
Lost any trust or confidence in Metro Plumb being a competent company please be aware.

My toilet was leaking and Leah came and sorted the problem out for me. She was very efficient and explained to me what the problem was and what she had done to rectify it. I was very impressed with her.

Metro plumb Canterbury were meant to have fixed a leaking tap under my sink through my home emergency insurance .
Discovered last month after finding black mould that the sink had not been fixed and had been leaking for months They admitted liability and blamed an engineer no appology and informed me that I should had complained months ago but unfortunately I did not have a crystal ball then that it was not fixed .
So Do not use, unless you have a crystal ball.
I have now had to submit a complaint to my home emergency for damage and poor

Mike was our engineer, he was very knowledgeable polite and did a very professional job, I would highly recommend Metro plumbing. I could not fault the service, I don’t think you could gat a more professional service at such reasonable and fair prices. Mike is an excellent engineer and credit to the company.

Arrived on time and quick at doing the job👍🏼 managed to fixed my bathroom sink which previous company did not do, woukd recommend!

We needed a tap on our kitchen sink repaired through our Landlord (Bromford) and they called in Metro Rod to do the work for us. Having been given an initial date, we were delighted when Metro Rod informed us that they would be moving our appointment forward by two weeks. Metro Rod's Technician Lee arrived early on the day and what a credit to the company he is. He dealt with the repair very quickly and efficiently and more than went the extra mile to ensure that we were sorted out and completely satisfied. We cannot praise his professionalism enough and his friendly approach and skills were nothing short of exemplary in every way. We would like to express our sincere gratitude and appreciation to Lee and the team at Metro Rod for looking after us so well. Many thanks! Unreservedly and highly recommended in every way, and a pleasure to deal with from start to finish.

Fast , Efficient , Friendly service
I rung as we'd been let down by another company .
Georgia who answered the phone was lovely and able to send someone out within 40 mins .
Sean and Gaz arrived on time , always a good sign .
Assessed the problem quickly , nipped out for some parts and the whole job was completed within 2 hrs of me ringing them
Fantastic , my broken loo looks new ...
Would definitely commend them
Great experience , Thank you

Plumber Craig Coyle fixed the leak problem in a minute. He was absolutely professional and kind. Highly recommend plumbers from metro plumb as the first experience with them was great.

I have recently had a new boiler fitted, I work a very busy job, and I couldn’t have asked for better people and service. From the first contact I was kept updated and I had a lovely girl who rang me on the day as promised, arrived on time, Leah was very knowledgeable and gave me some very useful tips as well as fitting my boiler, Leah cleaned up as she went along and left the rooms probably cleaner than it was, such a lovely girl and really knew her stuff, I would recommend Metro, thanks to them I’m in a nice and warm home again,

Mark was great and sorted out the toilet and leak in no time. Very friendly and efficient. Would call them again if needed

Professionalism, efficency and politeness

1058293 - All fixed.

After initial debacle with HEA plumbing insurance not understanding the terms of their own policy, metroplumb were finally appointed and came out and repaired leak to water main. Thanks.

Craig was fab and fixed my problem quickly and efficiently. Nothing was too much trouble!
Highly recommend top service!

Had bathroom converted to a wetroom for my 94 year old Mum by Metro Plumbing Warrington. All involved with the process were very professional and punctual and carried out a wonderful job. Dan. "The Boss", kept me well informed at each point. Sean, the Plumber, who carried out the conversion went above and beyond with nothing being too much trouble. He worked relentlessly, was very professional and highly skilled resulting in a beautiful wetroom that now allows Mum to have a shower. Many thanks to all involved all your hard work is very much appreciated.

Shane is a very pleasant and competent plumber. I would highly recommend. He sorted out a leaking issue in my toilet that was triggering my water pump. Sourced, collected and installed the new part in good time

Changing a tap has to be the most basic work for a plumber and yet they failed. Now I got a kitchen tap that wobble.

Altho we had a long wait after reporting.what my 77 year old husband thought was a water leak in our tank when the plumber arrived he dealt with us efficiently and was very kind. It proved to be a leak from the shower head! We're very grateful for his help...a.thoroughly nice young mam

Paul the plumber - THE WORST plumber I have ever come across in the past 15 years! Came through my home emergency and claimed will not do parts changing as it's a WEEKEND! Will only come and turn a screw to stop a leak and pocket probably well over £100 charing my home insurance.

I had access and trace determine cause of the leak, I had pre-bought the part that needed changing. It was all ready for Paul the plumber to change but did not help out. THE most inconsiderate plumber I have met in my life.

Claimed home emergency only pays me to turn screws and stop leaks! Did not even bother discussing if I could pay him some money on top to change parts as it was his working (but clearly non-working) WEEKEND!

SHAMEFUL TRAINING OF METRO PLUMB OF PERSONNEL!!

The Real Deal
Thank you to Ryan, Jack and Craig for an instant service, and that on the hottest day of the week! The work was carried out within an hour and the most professional team.

Highly recommended to everyone !