Metro Finance Reviews 

Going through the process of being a first time buyer is daunting not really knowing what to do or go about anything Lois made my life so less stressful made everything a lot easier for me to understand.

Arun from metro finance was our case manager he was understanding very professional and nothing was too much trouble. Very very pleasant man. Great to deal with. Impeccable service. Well done Arun.

Very quick and efficient and friendly. A pleasure to deal with.

I couldn’t fault my experience with Metro. Everyone I’ve dealt with (including Rob, Chelsea and Josh) have been kind, efficient and extremely responsive. It’s been an absolute pleasure to deal with Metro through this process with no delays. Thank you!!

We got referred to them . The communication is really poor . You feel like you are chasing them as they don’t contact you. Your advisor is “ never available “ if you call and then takes days to return your call . Very poor service .

Metro Finance more specifically Lois Gagen and Nicholas Egan have been fantastic with helping us in the purchase of our first home.
The turn around from our first enquiry to completing the final assessment was no longer than a week which was lovely as we were eager to ensure the home we wanted would remain available to us.
Lois and Nicholas have been really helpful with answering any questions we had as first time buyers and made the process really smooth for us.
We definitely recommend Metro and would use them again if we ever decided to purchase a new home.

Really helpful, super speedy, made first time buying very straightforward

I want to thank Daniel Cooke from Metro finance for making the process of my buy my dream house a success. I can recommend metro finance to anyone at anytime.

Thank you again metro finance

I was given top quality customer service. From the start of process to the end, both Daniel & Christie were supportive and gave answers to all my questions. This process can be intimidating for people jumping on the property ladder but Metro Finance made sure i was supported throughout. Would highly recommend them.

I recently completed my mortgage application through the team and honestly couldn’t have asked for better support throughout the process.

As a first-time buyer purchasing a new build, I had a lot of questions and understandably felt quite anxious at times. The team were always professional, approachable and quick to respond, keeping me updated at every stage and explaining everything clearly.

They handled everything efficiently, from submitting the application through to securing my mortgage offer, and made what could have been a very stressful process feel much more manageable.

I’m so grateful for their guidance and would absolutely recommend them to anyone looking for a knowledgeable and supportive broker team.

Thank you again for helping me secure my home!!

I was told to go to Metro finance to apply for shared ownership property. Communication is beyond poor between Metro and the housing associations (Gecko). Metro pester you with automated texts to upload your documents to their portal. You get the first case worker who answers the phone so its pot luck!! As a first time buyer, I needed advice on finances, but my case worker couldn't answer any questions beyond using the online calculators and crucially told me I didn't need to put in all of my savings towards buying a property. I was allowed to hold some back. He assessed for a 10% deposit and I was led to believe I was on track.

I completed a duty of care assessment which is laughable because Metro went on to demonstrate that they have zero care towards your mental health or finances. Day 3 in the process, I received a call at 5pm, telling me I had to purchase 30% share of property not the 25% I'd been assessed for and to stomp up 25k deposit. I also had let Metro know by the morning!! At this point, I wouldn't have been surprised if my case worker had held me at gun point as well!

My case worker put me under so much pressure and left me feeling totally confused. He didn't talk through any benefits or plan to why I should put more money in. The excuse was that its the HAs decision. As a financial institution Metro should be ashamed! This was unacceptable demand on anyone and it felt like Scam territory!

Thankfully I didn't agree to it, but then I was told I needed to answer how the money I was putting forward for the property would be allocated. Another words I now had to tell my case worker there own calculations for the deposit, solicitor fees, adding furnishing, flooring. And god forbid you might want to keep some of your own money back for life events or an emergency.

There's a real lack of expertise about finance, professionalism, they can't seem to give you the numbers clearly or send you an email with a breakdown of everything to show you the workings out. It's also very slow, it took more than a week and half trying to reserve a property and with all the delays it was then reserved by someone else. Again Metro seemed clueless about when the HAs had already given a property to another person so no shared information.You get one phone call a day from your case worker and don't expect them pick up when you call back.

AI did a better job with the finances, communication and forecasting budgets for 3-5 years! From this companies website, you can tell it's cheap and some of the staff photos do make you wonder who you're giving your money too!

"I had a fantastic experience working with Metro Finance. They were incredibly helpful throughout the entire process and made everything feel easy. Their communication was top-notch, and they responded to every query almost instantly. Most importantly, they dealt with everything remarkably fast, getting my application processed without any delays. I can’t recommend them enough! Special thanks to Craig, Lauren, Christie and others.

Amy, Grace and Christie all could not have been more helpful with assisting me in securing my mortgage offer. This was my first mortgage so I did have lots of questions which were all promptly answered in super detail and I was not made to feel like any problem was too big or small. The whole process was so efficient and speedy and communication was fantastic. Worth the money and would 100% recommend to a friend! Couldn’t be happier with the service.

Lois was very pleasant and efficient

If I could give Metro Finance 0 stars it would probably be more of an accurate review of this SHAMBLES of a company, my advisor (Molly) messed me around for nearly a month and it always seemed like she was forthcoming at all or had any solid direct answers regarding my application instead was just constantly passing me back and fourth, telling me inaccurate things that were never really true but rather misleading and never seemed to have a clue on how to handle my queries from the start which lead me to have to keep waiting, calling back for days on end continuously to be told conflicting different excuses. Unprofessional is an understatement. I hope I never have to deal with this company ever again.

Everything about this process for a FTB buyer has been made immensely easier by the help I’ve received from Metro. From Adam helping with affordability, Craig’s incredible insight into mortgage rates and everything that comes with it, to Caitlin’s incredible patience dealing with my relentless anxiety driven emails when things were going pear shaped due to valuation issues.
I couldn’t be more grateful and I couldn’t recommend these guys more.
Thankyou

We began our application with the mortgage advisor assigned to us, on 05/01/2026. During an initial telephone call, she took full details from both myself and my partner. We were subsequently advised that, due to a default on my partner’s account, we could not proceed with the application because of the developers policy. This information was later proven to be incorrect. After contacting the developer directly, we were informed that the default was not an issue, as it was under £300.

Following this, we spoke directly with Metro, who agreed to proceed with the application after the developer made contact with them. The advisor then sent us a link to upload our documents, which we did promptly. We continued to receive automated emails requesting further documentation, all of which we uploaded in good time. However, despite repeatedly emailing with questions and requests for clarification, we did not receive any responses. I have evidence of these unanswered emails.

Given the £499 fee paid for mortgage advice, it is extremely concerning that no meaningful advice was provided. From the documentation available on the portal, it appeared that there were multiple potential lenders who may have been suitable for our circumstances, yet none of these options were discussed with us.

We received a Decision in Principle from West Bromwich Building Society, and our advisor submitted our application. Again, any questions I raised went unanswered. Advisor was consistently unavailable by phone, and although colleagues advised she would return our calls, this did not happen. We continued to upload all requested documents without receiving any feedback or guidance.

Unfortunately, the application with West Bromwich was declined. Advisor contacted us to inform us of this but stated she could not provide a reason and advised that the process was effectively over. When I later attempted to access the portal, all of our information had been removed, and we no longer had visibility of any alternative lenders that may have been available to us.

As first-time buyers, we chose to use a broker specifically because of our lack of experience and my partner’s adverse credit history. The level of support we received fell significantly below what would reasonably be expected. We were left with no advice, no explanation for the decline, no alternative options, and £499 paid for a service that was not delivered.

I am extremely disappointed by this experience and the lack of communication throughout the process.

Lauren dealt with my application which felt more complex due to circumstance and requirements. Her manner and professionalism was excellent throughout and she took the time to answer queries, support my aims and intentions and maintained regular contact throughout. She has made a difficult situation easier for which I am grateful.

Superb service, really helpful during every step of the process. Updated the steps regularly and kept in touch with phone calls. Can't thank you enough especially Nicol and Holly.